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- Tasks: Gather requirements, customise Salesforce solutions, and support new implementations.
- Company: Join Zurich Cover-More, a leading travel insurance provider with a collaborative culture.
- Benefits: Enjoy flexible work, career growth opportunities, and generous leave benefits.
- Why this job: Make a real impact by optimising Salesforce for a global leader in travel insurance.
- Qualifications: Experience as a Salesforce Consultant or Business Analyst; certifications are a plus.
- Other info: Diversity and inclusion are embraced, fostering a dynamic workplace.
The predicted salary is between 50000 - 60000 £ per year.
Zurich Cover-More is one of the world’s largest travel insurance and assistance providers and part of Zurich Insurance Group, a leading multi-line insurer.
Responsibilities
- You will be responsible for gathering requirements and conducting workshops with key business stakeholders.
- You will translate business needs into Salesforce solutions and perform necessary data mapping, collaborating with technical teams and business units as needed.
- You will customize, configure, and manipulate Salesforce functionalities to meet business requirements.
- You will be involved in UAT, feature/sprint reviews, and support the adoption of new solutions.
- You will maintain the security, integrity, and overall health of the Salesforce platform.
- You will uphold and recommend Salesforce best practices.
- You will provide ongoing support, troubleshoot issues, and ensure follow-through until resolution.
- You will proactively recommend new features, improvements, and upgrades to optimize our implementation.
- You will use customer insights to guide business initiatives.
- You will ensure best practice customer initiatives are adopted and effectively applied.
- You will deliver exceptional customer service to internal and external stakeholders, in line with company guidelines, regulatory obligations, and SLAs.
- You will handle all confidential information in accordance with company and partner protocols and procedures.
- You will maintain high standards of customer relationship management.
- You will ensure all contact and interactions are of the highest standards, communicating clearly and appropriately with all stakeholders.
- You will collaborate with and provide regular reporting and updates to key stakeholders across the Cover-More Group.
- You will ensure all communication aligns with the delivery of our Brand Promise to stakeholders.
Qualifications
- You will bring proven experience as a Salesforce Consultant, Functional Consultant, or Business Analyst.
- You will ideally hold Salesforce Certifications, which are highly regarded.
- You will have applied experience, particularly with Service Cloud implementations and integrations.
- You will possess strong knowledge of Salesforce best practices, configuration, data modelling, UI design, and process design.
- Proven ability to work in a complex Salesforce environment, utilizing problem solving skills to determine best fit solutions.
Benefits
- Job flexibility with 3 days in the office and 2 days working from home.
- Career growth opportunities and encouragement to bring ideas to the table.
- Annual and personal leave benefits, anniversary leave, volunteer leave, and a comprehensive paid parental leave scheme.
- Diversity and inclusion embraced.
Salesforce Functional Consultant ( 12 month Fixed-Term Contract) employer: Zurich Cover-More
Contact Detail:
Zurich Cover-More Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce Functional Consultant ( 12 month Fixed-Term Contract)
✨Tip Number 1
Network like a pro! Reach out to your connections in the Salesforce community or related industries. Attend meetups, webinars, or even local events to get your name out there and learn about potential job openings.
✨Tip Number 2
Prepare for interviews by practising common Salesforce scenarios. Think about how you would gather requirements or troubleshoot issues. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Create a portfolio of your past projects or case studies that highlight your experience as a Salesforce Consultant. This will give you an edge and demonstrate your hands-on expertise to potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Salesforce Functional Consultant ( 12 month Fixed-Term Contract)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Salesforce Functional Consultant role. Highlight your relevant experience, especially with Service Cloud implementations and any Salesforce certifications you hold. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've gathered requirements and collaborated with stakeholders in the past. We love a good story that showcases your skills!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention your problem-solving abilities. We’re looking for someone who can navigate complex Salesforce environments and come up with effective solutions. Give us a glimpse of how you've tackled challenges before!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, it helps us keep track of your application better!
How to prepare for a job interview at Zurich Cover-More
✨Know Your Salesforce Stuff
Make sure you brush up on your Salesforce knowledge, especially around Service Cloud implementations. Be ready to discuss specific projects you've worked on and how you’ve customised Salesforce functionalities to meet business needs.
✨Prepare for Scenario Questions
Expect scenario-based questions where you'll need to demonstrate your problem-solving skills. Think of examples where you've gathered requirements or conducted workshops with stakeholders, and be prepared to explain your thought process.
✨Showcase Your Communication Skills
Since the role involves collaborating with various teams and stakeholders, practice articulating your ideas clearly. Highlight your experience in delivering exceptional customer service and maintaining high standards in communication.
✨Bring Ideas to the Table
The company values innovation, so don’t hesitate to share any proactive recommendations you have for optimising Salesforce implementations. This shows that you're not just a doer but also a thinker who can contribute to their growth.