Head of Third Party Risk Management and Business Resilience, EMEA in London

Where will your career take you next? Let’s find out together.

At Zurich Cover-More, we’re proud to be one of the world’s leading travel insurance and assistance providers.

Each year, we protect more than 20 million travellers worldwide, making sure we’re there every step of their journey with proactive care, personalised cover and specialist support.

Zurich Cover-More partners with many of the world’s best-known brands – think major airlines, travel giants, top banks, credit card providers, and large retailers – to deliver more care, more cover, for all.

Launched in December 2024, Zurich Cover-More is the global travel brand of Zurich Insurance Group, one of the world’s leading multi-line insurers.

Our family of customer-facing brands includes trusted names like Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely, and Blue Insurance.

Together, we’re redefining what it means to travel safely and with confidence.

Whether it’s a long-awaited holiday, a last-minute business trip, or an unexpected detour, we deliver in the moments that matter.

About Cover-More Europe

This role is part of our Cover-More Europe team.

Cover-More Europe provides insurance solutions through a number of different customer-facing brands across travel, car hire, specialty, and pet sectors in the United Kingdom, Ireland and the rest of Europe.

For more than twenty years, we have been delivering insurance policies through our distribution partnerships.

We know what is important to our partners, and we deliver simple and seamless customer experiences based on our genuine commitment to protection and care.

• What You’ll Do
• You’ll define and execute the EMEA TPRM and Business Resilience strategy.
• You’ll lead a team responsible for third-party governance and governance operations.
• You’ll drive a data-led approach to third-party risk management, oversight and reporting.
• You’ll act as the custodian of critical third-party and outsourcing inventories.
• You’ll oversee end-to-end third-party lifecycle management, including due diligence, onboarding, governance, performance monitoring and offboarding.
• You’ll lead business continuity, crisis management and disaster recovery frameworks across EMEA.
• You’ll ensure compliance with regulatory requirements, including FCA, CBI, EBA guidance and emerging regulations such as DORA.
• Third Party Risk Management
• You’ll lead the evolution of Zurich Cover-More's third-party risk management framework.
• You’ll manage the aggregated third-party risk profile and concentration risk exposure.
• You’ll chair the Third-Party Working Group and driving effective governance.
• You’ll ensure robust due diligence, risk assessments and ongoing monitoring of critical suppliers and outsourcing arrangements.
• You’ll embed risk and resilience requirements into procurement and RFP processes.
• You’ll maintain audit-ready documentation and evidence.
• You’ll drive continuous improvement through data, reporting, benchmarking and stakeholder engagement
• Business Resilience
• You’ll be responsible for owning and enhancing Business Continuity Plans (BCP), Crisis Management Plans (CMP) and Disaster Recovery Plans (DRP).
• You’ll lead business impact assessments (BIAs) and operational resilience activities.
• You’ll identify important business services and supporting impact tolerance frameworks.
• You’ll coordinate resilience testing, scenario exercises and crisis simulations.
• You’ll strengthen crisis management and incident response capabilities.
• You’ll ensure lessons learned are embedded into operational improvement plans.
• You’ll deliver resilience reporting and management information to senior stakeholders.

What skills and experience you’ll bring on this journey

• You’ll have significant experience in Third-Party Risk Management, outsourcing governance and/or operational resilience within a regulated financial services environment.
• You’ll have deep understanding of outsourcing and third-party regulatory expectations, including FCA, CBI, EBA and DORA requirements.
• You’ll have experience leading business continuity, operational resilience and crisis management programmes.
• You’ll have proven success managing critical third-party relationships and complex governance frameworks.
• You’ll have strong knowledge of risk, compliance, information security and data privacy considerations.
• You’ll have experience using governance, risk and resilience platforms such as Fusion or similar tools.
• You’ll have exceptional stakeholder management and influencing skills, including engagement with senior executives, regulators and group functions.
• You’ll have demonstrated people leadership experience, with a passion for coaching and developing teams.
• You’ll have the ability to translate technical risk and resilience concepts into practical business decisions.
• You’ll have a pragmatic, solutions-focused mindset and a commitment to delivering positive customer outcome.

Why you’ll love working with us!

We value optimism, caring, togetherness, reliability, results-orientation, and forward-thinking.

We have more than 3000 employees worldwide.

We are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, customer service and corporate services professionals.

We share a global purpose to look after travellers, at every step of their journey.

Job flexibility

We understand the importance of making sure that work fits into your life, not the other way around.

Our hybrid approach ensures you can maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home after an initial training period.

Career growth

This is an extremely exciting time for us at Zurich Cover-More, as we rapidly expand our business across the globe.

We’re committed to helping our people thrive through a comprehensive onboarding experience, continuous professional development, and a supportive work environment that empowers growth at every stage of your career.

Take the time you need, for you and your community

We encourage you to take the time you need when you need it.

We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme.

Travel and work with us.

We believe your career should take you places – literally.

At Zurich Cover-More, we support your professional journey and your passion for travel with complimentary travel insurance.

So go ahead, start planning your next adventure today!

Investing in your health and your future.

We offer a competitive health insurance package with comprehensive mental health coverage, access to an Employee Assistance Program (EAP), and a pension scheme with employer contributions – helping you build a secure and healthy future.

Diversity and inclusion

We respect who you are and thoroughly embrace diversity.

Wherever life has taken you, we welcome you to bring your whole self to work.

Just be you – because that’s exactly who we’re looking for.

At Zurich Cover-More, compensation for roles is influenced by a variety of factors, including but not limited to office location, role, skill set, and level of experience.

We are committed to providing a fair and reasonable compensation range for each role and additional rewards may include short-term incentive bonuses and increases based on merit.

If your salary expectations are not in line with the proposed salary published for this role, you are still encouraged to apply.

We will consider applications from talented individuals with the relevant experience, skills, education and attitude on a case-by-case basis.

The compensation shown reflects a national market range and the proposed salary for this position is £70,689 - £95,639 with short-term incentive bonus eligibility of 15%.

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