At a Glance
- Tasks: Provide top-notch customer service for travel insurance queries via phone, email, and messaging.
- Company: Join Zurich Cover-More, a leading global travel insurance provider.
- Benefits: Enjoy flexible work arrangements, competitive salary, and comprehensive leave options.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real difference in travellers' lives while growing your career.
- Qualifications: Strong communication skills and a passion for customer service are key.
The predicted salary is between 25000 - 25000 £ per year.
Location: Uxbridge, Middlesex, United Kingdom
Job Category: Call Centre and Customer Service
At Zurich Cover-More, we’re proud to be one of the world’s leading travel insurance and assistance providers. Each year, we protect more than 20 million travellers worldwide, making sure we’re there every step of their journey with proactive care, personalised cover and specialist support.
This role is part of our Cover‑More Europe team. Cover‑More Europe provides insurance solutions through a number of different customer-facing brands across travel, car hire, specialty, and pet sectors in the United Kingdom, Ireland and the rest of Europe.
Training
The training period is approximately eight weeks and is quite structured. We want to ensure you are set up for success so our preference is that there are no holidays in this time.
What’s the job?
- You’ll provide clear, accurate, and compliant advice on travel insurance policies, coverage, and claims.
- You’ll handle enquiries across phone, email, and messaging channels, turning challenges into positive experiences.
- You’ll understand customer needs, offer tailored solutions, and ensure satisfaction from start to finish.
- You’ll interpret policy details and coverage levels to resolve queries efficiently and in line with procedures.
- You’ll aim to meet and exceed quality, response time, and customer satisfaction targets while managing queries within agreed timelines.
- You’ll elevate complex issues when needed, ensuring every customer feels supported and valued.
What are we looking for?
- We are looking for team members readily available to join us starting 27th July 2026.
- You’ll have strong written and verbal communication skills – you can communicate with anyone.
- You’ll have previous customer service or sales experience, ideally within a call centre environment, however this is not essential.
- You’ll have the ability to assess information quickly with attention to detail and ask questions when required.
- You’ll have a passion for providing customer service and solving customer problems.
- You’ll be flexible with shifts including weekdays and occasional weekends/bank holidays as required.
Why choose us?
- We value optimism, caring, togetherness, reliability, results focus and forward-thinking.
- Job flexibility: Our hybrid work week policy ensures our employees maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.
- Career growth: We want you to continue to learn, develop and bring your ideas to the table.
- Take the time you need, for you and your community: We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme.
- Diversity and inclusion: We respect who you are and thoroughly embrace diversity.
At Zurich Cover-More, compensation for roles is influenced by a variety of factors, including but not limited to office location, role, skill set, and level of experience. The proposed salary for this position is £25,000 with short-term incentive bonus eligibility of STIP 5%.
Customer Service Agent – Travel Insurance in London employer: Zurich Cover-More
Zurich Cover-More is an excellent employer that values its employees by fostering a supportive work culture in the vibrant city of Brighton. With a strong emphasis on teamwork and professional development, employees are encouraged to grow their skills while enjoying competitive benefits and a dynamic work environment. Joining our team means being part of a company that prioritises both personal and professional fulfilment, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent – Travel Insurance in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Zurich Cover-More. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Zurich Cover-More before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Agent – Travel Insurance in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Zurich Cover-More:Your cover letter is your chance to shine! Tell us why you want to work at Zurich Cover-More specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Zurich Cover-More!
How to prepare for a job interview at Zurich Cover-More
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
