Zurich Cover-More is seeking a Customer Care Manager to oversee a 37.5-hour week in a hybrid role between office and home. You will coach and guide Customer Care Executives, act as the escalation point for complex queries, monitor real-time performance and drive service excellence across shifts.
Ideal candidates have strong customer service skills, experience with insurance or regulated industries, and the ability to analyse data for trends and improvements.
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Hybrid Customer Care Shift Supervisor employer: Zurich Cover-More
Zurich Cover-More is an excellent employer that values its employees by fostering a supportive work culture in the vibrant city of Brighton. With a strong emphasis on teamwork and professional development, employees are encouraged to grow their skills while enjoying competitive benefits and a dynamic work environment. Joining our team means being part of a company that prioritises both personal and professional fulfilment, making it a rewarding place to build your career.
