Customer Service Agent - Travel Insurance

Where will your career take you next? Let’s find out together. At Zurich Cover-More, we’re proud to be one of the world’s leading travel insurance and assistance providers. Each year, we protect more than 20 million travellers worldwide, making sure we’re there every step of their journey with proactive care, personalised cover and specialist support.

This role is part of our Cover-More Europe team. Cover-More Europe provides insurance solutions through a number of different customer-facing brands across travel, car hire, specialty, and pet sectors in the United Kingdom, Ireland and the rest of Europe. For more than twenty years, we have been delivering insurance policies through our distribution partnerships.

What’s the job? Join a team that makes a real difference for travellers worldwide! In this role, you’ll be the first point of contact for customers and partners, delivering exceptional service and guidance that ensures our customers can travel with confidence. You’ll provide clear, accurate, and compliant advice on travel insurance policies, coverage, and claims. You’ll handle enquiries across phone, email, and messaging channels, turning challenges into positive experiences. You’ll understand customer needs, offer tailored solutions, and ensure satisfaction from start to finish. You’ll interpret policy details and coverage levels to resolve queries efficiently and in line with procedures. You’ll aim to meet and exceed quality, response time, and customer satisfaction targets while managing queries within agreed timelines. You’ll escalate complex issues when needed, ensuring every customer feels supported and valued.

What are we looking for? We are looking for team members to join us starting in late May/early April 2026.

• You’ll have strong written and verbal communication skills – you can communicate with anyone.
• You’ll have previous customer service or sales experience, ideally within a call centre environment, however this is not essential.
• You’ll have the ability to assess information quickly with attention to detail and ask questions when required.
• You’ll have a passion for providing customer service and solving customer problems.
• You’ll be flexible with shifts including weekdays and occasional weekends/bank holidays as required.

Why choose us? We value optimism, caring, togetherness, reliability, results focus and forward-thinking. We have more than 3000 employees worldwide: we’re a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey.

• Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid work week policy – after an initial training period – ensures our employees maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.
• Career growth. We want you to continue to learn, develop and bring your ideas to the table. We want to hear what you think, and we want you to work with the business - not for the business!
• Take the time you need, for you and your community. We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme.
• Travel and work with us. We’ll help you keep travelling in your career, oh and quite literally with free travel insurance…so start planning for your next trip today!
• Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.

Apply today and let’s go great places together!