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- Tasks: Manage medical cases for travellers, ensuring their health and safety during journeys.
- Company: Join Zurich Cover-More, a leading global travel insurance provider.
- Benefits: Enjoy flexible working hours, competitive health insurance, and travel perks.
- Why this job: Make a real difference in people's travel experiences while growing your career.
- Qualifications: Must be a Registered Nurse or Paramedic with advanced medical English skills.
- Other info: Embrace diversity and enjoy a supportive work environment focused on your growth.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Job Type: Permanent - Part Time
Location: Brighton, Brighton and Hove, United Kingdom
Job Category: Health, Medical & Pharmaceutical
Where will your career take you next? Let’s find out together. At Zurich Cover-More, we’re proud to be one of the world’s leading travel insurance and assistance providers. Each year, we protect more than 20 million travellers worldwide, making sure we’re there every step of their journey with proactive care, personalised cover and specialist support.
Zurich Cover-More partners with many of the world’s best-known brands – think major airlines, travel giants, top banks, credit card providers, and large retailers – to deliver more care, more cover, for all. Launched in December 2024, Zurich Cover-More is the global travel brand of Zurich Insurance Group, one of the world’s leading multi-line insurers.
Our family of customer-facing brands includes trusted names like Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely, and Blue Insurance. Together, we’re redefining what it means to travel safely and with confidence. Whether it’s a long-awaited holiday, a last-minute business trip, or an unexpected detour, we deliver in the moments that matter.
This role is part of our Travel Guard team. Travel Guard is a leading travel insurance brand, serving millions of leisure and business travellers worldwide. Established in 1982, we offer a comprehensive portfolio of travel insurance solutions and global assistance services. Travel Guard operates service centres across Asia, Europe, and the Americas, ensuring 24/7 support to help travellers navigate unexpected circumstances that may disrupt their plans.
What You’ll Be Doing:
- Follow the client’s case from the onset and monitor the medical condition until the client is cleared for travel either by commercial air or if medically necessary, air ambulance.
- Medically monitor cases by telephone contact with treating medical providers and/or review of medical reports.
- Review and/or recommend medically necessary travel requirements in conjunction with treating physician and Travel Guard Physician on‑duty.
- Carry out accountabilities and objectives within the framework of Travel Guard’s TCF (Treating Customers Fairly), TCP (Travel Compliance Protocol) & Training & Competence policies.
- Work with Assistance Coordinators to assure quality assistance services to the client by directing case management in relation to medical needs.
- Confer with Travel Guard Doctor on‑duty on medical cases to determine optimal direction of case management.
What skills and experience you’ll bring on this journey:
- Registered Nurse or Paramedic.
- Language: Advanced Medical English oral and written (mandatory). + Another European Language (Italian, German, French preferred).
- Demonstrates professional expertise and knowledge in acute emergency/critical care (minimum of five years).
- Demonstrates critical independent thinking and ability to multi‑task in situations wherein the outcome is time sensitive.
- Effectively manages computer technology, typing and word processing.
Why you’ll love working with us!
We value optimism, caring, togetherness, reliability, results‑orientation, and forward‑thinking. We have more than 3000 employees worldwide. We are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, customer service and corporate services professionals. We share a global purpose to look after travellers, at every step of their journey.
Job flexibility: We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid approach ensures you can maintain work‑life balance with the flexibility of 3 days in the office and 2 days working from home.
Career growth: This is an extremely exciting time for us at Zurich Cover‑More, as we rapidly expand our business across the globe. We’re committed to helping our people thrive through a comprehensive onboarding experience, continuous professional development, and a supportive work environment that empowers growth at every stage of your career.
Take the time you need, for you and your community: We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme.
Travel and work with us: We believe your career should take you places – literally. At Zurich Cover‑More, we support your professional journey and your passion for travel with complimentary travel insurance.
Investing in your health and your future: We offer a competitive health insurance package with comprehensive mental health coverage, access to an Employee Assistance Program (EAP), and a pension scheme with employer contributions – helping you build a secure and healthy future.
Diversity and inclusion: We respect who you are and thoroughly embrace diversity. Wherever life has taken you, we welcome you to bring your whole self to work. Just be you – because that’s exactly who we’re looking for.
Apply today and let’s go to great places together!
Medical Case Manager (Permanent Part-time) in Brighton employer: Zurich Cover-More
Contact Detail:
Zurich Cover-More Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Case Manager (Permanent Part-time) in Brighton
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare and travel insurance sectors. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching common questions for Medical Case Managers. Practice your responses, focusing on your experience with critical care and how you handle time-sensitive situations.
✨Tip Number 3
Showcase your language skills! If you speak another European language, make sure to highlight that during interviews. It could set you apart from other candidates and show your value to the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining Zurich Cover-More and being part of our mission to support travellers.
We think you need these skills to ace Medical Case Manager (Permanent Part-time) in Brighton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Medical Case Manager role. Highlight your relevant experience, especially in acute emergency or critical care, and don’t forget to mention any languages you speak!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about travel insurance and how your skills align with our values at Zurich Cover-More. Keep it personal and engaging!
Showcase Your Communication Skills: Since this role involves liaising with medical providers and clients, make sure to demonstrate your strong communication skills in your application. Use clear and concise language to show us you can handle sensitive situations.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to see all the details about the role and our company culture!
How to prepare for a job interview at Zurich Cover-More
✨Know Your Medical Stuff
Make sure you brush up on your medical knowledge, especially in acute emergency and critical care. Be ready to discuss specific cases you've managed and how you approached them, as this will show your expertise and confidence.
✨Language Skills Matter
Since advanced medical English is a must, practice articulating complex medical concepts clearly. If you speak another European language, be prepared to demonstrate that too, as it could set you apart from other candidates.
✨Understand the Company Culture
Familiarise yourself with Zurich Cover-More's values like optimism, caring, and reliability. Think of examples from your past experiences that align with these values, as they’ll want to see how you fit into their team.
✨Prepare for Scenario Questions
Expect questions about how you'd handle time-sensitive situations or manage multiple cases at once. Practise your responses to these scenarios, focusing on your critical thinking and decision-making skills, as these are crucial for the role.
