Customer Service Advisor – French Speaker in Brighton

This role is part of our Travel Guard team. Travel Guard is a leading travel insurance brand, serving millions of leisure and business travellers worldwide. Established in 1982, we offer a comprehensive portfolio of travel insurance solutions and global assistance services. Travel Guard operates service centres across Asia, Europe, and the Americas, ensuring 24/7 support to help travellers navigate unexpected circumstances that may disrupt their plans.

An exciting opportunity has arisen to join our rapidly growing travel insurance business as a French Medical Assistance Coordinator. Our French Medical Assistance Coordinators (MACs) are the first point of contact for our customers across the globe who require medical assistance while travelling for leisure or for business. These are exciting roles for individuals ready to make a difference providing a positive impact to our customers when they need it most!

Our MACs are customer centric and able to demonstrate empathy. They are great at listening, have strong organisational skills with the ability to multi-task and prioritise, and they are fantastic team players.

You will work a 37.5 hour week on a shift pattern from 08:00am to 08:00pm from Monday to Sunday (including some public holidays - 4 days on followed by 4 days off). The training period for this role is approximately 8-10 weeks, taking place in our Brighton office between the hours of 9am – 5pm Monday to Friday. The start date for this role is 1st June 2026.

What You’ll Be Doing

• You’ll liaise with customers and corporate clients over the phone and via email, many of whom will be in difficult and sensitive circumstances.
• You’ll provide practical help through finding solutions and advice to customers who may be distressed or vulnerable.
• You’ll liaise with our in-house medical team to coordinate medical assistance and emergency medical travel services for customers.
• You’ll provide customer service support regarding policy cover, monitoring and reporting on patient status and coordination of travel emergencies.
• You’ll provide pre-travel advice, arrange medical appointments or hospitalisation abroad and coordinate air ambulances.
• You’ll ensure all case handling is accurately documented in our system.
• You’ll work towards targets and key performance indicators (KPIs) to achieve business objectives.

What skills and experience you’ll bring

• You’ll be fluent in French and English.
• You’ll have a solid customer service background.
• You’ll have excellent written and verbal communication skills with empathy, respect, and patience.
• You’ll have the ability to multi-task and prioritise your workload to meet targets and deadlines.
• You’ll have the ability to handle difficult conversations and solve problems.
• You’ll have basic computer skills, proficiency in Outlook, data entry, good numeracy, literacy, and attention to detail.

Why you’ll love working with us

• We value optimism, caring, togetherness, reliability, results-orientation, and forward-thinking.
• We have more than 3000 employees worldwide. We are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, customer service and corporate services professionals.
• Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid approach ensures you can maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home after an initial training period.
• Career growth. This is an extremely exciting time for us at Zurich Cover-More, as we rapidly expand our business across the globe. We’re committed to helping our people thrive through a comprehensive onboarding experience, continuous professional development, and a supportive work environment that empowers growth at every stage of your career.
• Take the time you need, for you and your community. We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme.
• Travel and work with us. We believe your career should take you places – literally. At Zurich Cover-More, we support your professional journey and your passion for travel with complimentary travel insurance.
• Investing in your health and your future. We offer a competitive health insurance package with comprehensive mental health coverage, access to an Employee Assistance Program (EAP), and a pension scheme with employer contributions.
• Diversity and inclusion. We respect who you are and thoroughly embrace diversity. Wherever life has taken you, we welcome you to bring your whole self to work.

Apply today and let’s go to great places together!