Technical Support Administrator in Swindon

Working hours: This role is available on a part-time, job-share, or full-time basis.

Location: Swindon/hybrid – Please note you will be expected to work from our Swindon office at least once a week.

The opportunity: Zurich Corporate Risk (ZCR) is growing, and we’re looking to make things work even better through smart technology. We’re hiring a Technical Support Administrator to join our Operations Department on a permanent basis. In this role, you’ll learn and use key tools like Continuous Improvement, AI, and automation to help shape the future of our business.

What will you be doing?

• Learning the key approaches, methodologies and techniques of Continuous Improvement, AI, and automation within the team.
• Supporting senior colleagues with improvement and automation initiatives across ZCR.
• Working with stakeholders to define requirements within a project context.
• Gathering, analysing, and documenting business requirements for assigned projects.
• Helping to review administrative processes, identify inefficiencies, and highlight opportunities for improvement.
• Supporting process documentation, testing, and implementation activity for approved improvements, AI, and automation solutions.
• Supporting the delivery of smaller, lower complexity improvement activities under guidance.
• Assisting with project coordination activities, including tracking actions, progress, benefits and realised savings.
• Assisting with operational readiness, including communications, training, deployment, and transition to BAU teams.
• Building effective working relationships with stakeholders across the business to support successful change delivery.
• Supporting daily monitoring of automation and MI reports and assisting with system and business exception handling.
• From time-to-time support other project activity across the team and ZCR.

What are we looking for?

• A passion for Continuous Improvement, with relevant experience of exposure an advantage.
• Attained or working towards LEAN Yellow Belt.
• Ability to cope with varying workloads, pressures, and priorities.
• Excellent verbal and written communication skills.
• Good judgement and a willingness to learn and make informed decisions.
• A positive and supportive approach to team culture.
• Excellent attention to detail, with strong focus on quality and root cause analysis.
• Ability to build and maintain strong relationships with key stakeholders.
• Resilience and a proactive approach to problem solving and personal development.
• A natural inquisitiveness and willingness to ask constructive questions.

Benefits:

• 12% defined non‑contributory pension scheme.
• Annual company bonus.
• Private medical insurance.
• Option to buy up to an additional 20 days or sell some holiday.
• Three days paid volunteering.
• Up to 16 weeks full pay for maternity, paternity and adoption leave.
• Access to private medical insurance (virtual GP appointments, discounted gym membership, free flu jab, wellbeing support).
• Income protection.
• Life cover – four times your salary.
• 28 days holiday a year plus bank holidays.
• Option to swap UK bank holidays for days off that have cultural or religious significance to you.
• Access to a wealth of support from wellbeing partners.

Your application: We’re committed to treating all applicants fairly and with respect, irrespective of their actual or assumed background, sexual orientation, disability or any other protected characteristic. As an inclusive employer we also want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You’ll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.