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- Tasks: Join our team to provide exceptional service and support for customers via email and phone.
- Company: Zurich Municipal is a global insurer with a commitment to innovation and customer satisfaction.
- Benefits: Enjoy flexible working options, generous holiday, and a strong pension scheme.
- Why this job: Be part of a diverse culture that values creativity and offers growth opportunities.
- Qualifications: No specific experience needed; just bring your communication skills and willingness to learn.
- Other info: Flexible hours available; perfect for students or those seeking part-time work.
The predicted salary is between 24000 - 33600 £ per year.
Location: Farnborough
Closing date: 12th January 2025
Salary: Up to £24,000 depending on experience
The opportunity: We’re looking for someone to join an experienced team of Service Administrators at Zurich Municipal. Our team is passionate about our customers, which drives every decision and action we take! We pride ourselves on providing innovative solutions to meet our customer’s needs and aim to exceed expectations by delivering the highest quality service.
As a Zurich Municipal Service Administrator, you will help shape and develop the operational direction of this specialist sector. Although this is not a face-to-face customer role, you will support our Sales and Underwriting teams in delivering for our customers, engaging with them via email and telephone. This role is available part-time, job-share, or full-time, as we recognize that the best candidates may not be available full-time. If this is you, please discuss your flexibility during the interview.
What will you be doing? You can expect no two days to be the same. You’ll work with your team and the wider Zurich Municipal Sales Team daily. Responsibilities include:
- Providing a standout service experience for customers and stakeholders.
- Delivering quality and timely solutions, supporting end-to-end renewal and new business processes while adhering to legal and governance requirements.
- Logging complaints and providing closure information.
- Analyzing data to assist the Sales and Underwriting teams in achieving targets.
- Managing data quality to support accurate reporting and forecasting for the wider business.
- Taking ownership of your workload and supporting colleagues to deliver our collective workload.
- If you identify ways to improve processes, we encourage you to share your ideas to boost effectiveness and efficiency.
What are we looking for? Experience in Insurance or Financial Services is not essential; we value a willingness to learn and contribute. Key qualities include:
- Strong communication skills to work with various functions.
- Ability to make decisions using data and judgment for the best outcomes.
- Attention to detail and willingness to challenge processes.
- Adaptability to different workloads and pressures.
- Strong organizational skills and the ability to prioritize effectively.
Who we are: With about 55,000 employees serving customers in more than 170 countries, we aspire to be the best global insurer. We recognize and reward creativity, initiatives, and contributions, ensuring our employees feel supported in their career development.
Our Culture: At Zurich, we are proud of our culture and passionate about Diversity and Inclusion. We encourage applications from everyone, particularly those from under-represented groups. We commit to continuous improvement and offer training and development opportunities. Zurich supports employees in community activities through the Zurich Community Trust.
Benefits:
- 12% defined non-contributory pension scheme.
- Annual company bonus.
- Income protection.
- Life cover - four times your salary.
- 25 days holiday a year plus bank holidays, with options for cultural or religious significance days off.
- Three days paid volunteering.
- Access to private medical insurance and wellness support.
Join us to make a difference, be challenged, be inspired, and love what you do!
Service Administrator - (Part-Time, Job-Share and Full-Time) employer: Zurich 56 Company Ltd
Contact Detail:
Zurich 56 Company Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator - (Part-Time, Job-Share and Full-Time)
✨Tip Number 1
Familiarise yourself with the insurance and financial services industry, even if you don't have direct experience. Understanding the basics will help you engage more effectively during interviews and demonstrate your willingness to learn.
✨Tip Number 2
Highlight your communication skills by preparing examples of how you've successfully collaborated with different teams or stakeholders in previous roles. This will show that you can work well with the Sales and Underwriting teams at Zurich.
✨Tip Number 3
Be ready to discuss your organisational skills and how you prioritise tasks. Think of specific instances where you've managed multiple responsibilities effectively, as this is crucial for the Service Administrator role.
✨Tip Number 4
Prepare to share any ideas you have for improving processes or enhancing customer service. This shows initiative and aligns with Zurich's culture of continuous improvement and innovation.
We think you need these skills to ace Service Administrator - (Part-Time, Job-Share and Full-Time)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Service Administrator position. Tailor your application to highlight how your skills and experiences align with what Zurich Municipal is looking for.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service or administrative roles. Highlight any skills that match the key qualities mentioned in the job description, such as strong communication and organisational skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Use specific examples from your past experiences to demonstrate your ability to provide excellent service and support teams effectively. Mention your flexibility regarding part-time or full-time work.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for the Service Administrator role.
How to prepare for a job interview at Zurich 56 Company Ltd
✨Show Your Passion for Customer Service
Since the role focuses on providing a standout service experience, it's crucial to demonstrate your enthusiasm for customer service. Share examples of how you've gone above and beyond to meet customer needs in previous roles.
✨Highlight Your Communication Skills
Strong communication is key in this position. Be prepared to discuss how you effectively communicate with different teams and stakeholders, especially through email and telephone. Consider sharing specific instances where your communication made a positive impact.
✨Demonstrate Your Organisational Skills
With responsibilities that include managing data quality and prioritising workloads, showcasing your organisational skills is essential. Discuss any tools or methods you use to stay organised and how they have helped you manage multiple tasks efficiently.
✨Be Open About Your Flexibility
This role offers part-time, job-share, or full-time options, so be honest about your availability during the interview. Discuss how your flexibility can benefit the team and contribute to achieving their goals.
