At a Glance
- Tasks: Build and manage relationships with customers and brokers, delivering tailored insurance solutions.
- Company: Join a leading multinational insurance company focused on customer obsession.
- Benefits: Attractive salary, flexible working options, and a comprehensive benefits package.
- Other info: Dynamic, fast-paced environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by understanding customer needs and driving innovative solutions.
- Qualifications: Experience in customer relations and strong project management skills required.
The predicted salary is between 50000 - 65000 £ per year.
Working hours: This role is available on a part-time, job-share or full-time basis.
Salary: Attractive compensation package depending on experience plus an excellent benefits package.
Location: London, hybrid 3 days per week in the office.
Closing date for applications: 16th June 2026.
The opportunity:
Customer obsession sits at the heart of our team. Being on the front line gives us a unique opportunity to showcase the best of Zurich and deliver market‐leading Multinational Program insurance solutions. We do this by truly living Zurich's Multinational proposition, being solution‐oriented, driving a seamless customer experience and, above all, deeply understanding our customers' needs.
As a Multinational Program Coordinator, you will build and foster long‐term, profitable relationships with our customers and brokers. You'll manage your own portfolio of customers, including some of our largest relationship accounts. Some of these relationships are long‐standing; others will need to be developed. For all of them, your ability to strengthen and embed trusted relationships – with both customers and brokers – will be critical.
This role is not purely about sales. It is about identifying opportunities, understanding what truly benefits your customers, and offering the best solutions available. As a market‐facing Multinational Program Coordinator, you will be the "go‐to" person for your portfolio of customers and brokers.
What will you be doing?
We provide strategic services, so it's important that you can join the dots and see the bigger picture. This is how we develop a deep understanding of our customers' and brokers' needs, and build strong, long‐lasting relationships with them and Zurich.
As an integral part of the Customer team, you'll lead colleagues from across CI UK and the wider Zurich global network, with a clear focus on the successful and efficient delivery of multinational programs around the globe for our Relationship customers.
With our strong focus on customer obsession, we'll look to you as a Multinational Program Coordinator to establish and lead clear structures around expectations, timelines and delivery dates.
You'll also be an advocate for the junior members of the team, providing guidance, coaching and expertise as needed to help them grow and deliver their best work.
No two days will be the same. You'll draw on your full suite of communication and project management skills, working across functions, markets and cultures to deliver for our customers and brokers.
What are we looking for?
This is a market‐facing role, so experience of working with customers and brokers is essential. You'll work closely with Global Relationship Leaders, Customer Relationship Managers and Underwriting to deliver a seamless service.
You'll be naturally strong at planning and prioritising, and you'll be comfortable leading and implementing change. You'll lead the internal Zurich Service team to implement and service programmes to agreed standards, including oversight of Multinational network management.
The role has some technical aspects, so knowledge and experience of Zurich's Multinational proposition, our global network, service capabilities and the principles of GPS are all valuable. However, they're not essential – we can show you the ropes.
We work in a fast‐paced, agile environment, so being adaptable and organised is key to meeting our customers' service delivery needs, while ensuring all regulatory and compliance requirements are met.
What will you get in return?
Everyone's different. That's why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non‐contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday, alongside a range of other flexible benefits.
Equal Employment Opportunity:
We're committed to treating all applicants fairly and with respect, irrespective of their actual or assumed background, sexual orientation, disability or any other protected characteristic.
Multinational Program Coordinator in London employer: Zurich 56 Company Ltd
Zurich is an exceptional employer that prioritises customer obsession and employee growth, offering a dynamic work culture in the heart of London. With flexible working options, an attractive compensation package, and a comprehensive benefits scheme, employees are empowered to tailor their work-life balance while developing meaningful relationships with customers and brokers. The company fosters a collaborative environment where team members can thrive, supported by opportunities for coaching and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Multinational Program Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their customer obsession philosophy and think of examples from your experience that align with it.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss how you've identified opportunities and delivered solutions in past roles – that's what they want to hear!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Multinational Program Coordinator in London
Some tips for your application 🫡
Show Your Customer Obsession:In your application, make sure to highlight your passion for understanding and meeting customer needs. We want to see how you've gone above and beyond in previous roles to create a seamless experience for clients.
Tailor Your CV and Cover Letter:Don’t just send the same old CV! Tailor it to reflect the skills and experiences that align with the Multinational Program Coordinator role. We love seeing how your background fits into our vision at Zurich.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your key points stand out and are easy to read.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Zurich 56 Company Ltd
✨Know Your Customers
Before the interview, take some time to research the company’s customer base and their needs. Understanding who their clients are and what challenges they face will help you demonstrate your customer obsession and ability to build long-term relationships.
✨Showcase Your Project Management Skills
Be prepared to discuss your experience with project management. Think of specific examples where you've successfully led a project or initiative, especially in a fast-paced environment. Highlight how you prioritised tasks and adapted to changes, as this is crucial for the role.
✨Emphasise Team Collaboration
This role involves working closely with various teams. Share examples of how you've collaborated with others to achieve common goals. Discuss your approach to leading and mentoring junior team members, as this will show your leadership potential.
✨Ask Insightful Questions
Prepare thoughtful questions that reflect your understanding of the role and the company. Inquire about their approach to customer service and how they measure success in their multinational programmes. This shows your genuine interest and helps you assess if the company aligns with your values.
