Head of Energy, Marine and Construction Claims

This role is available on a part-time, job-share, or full-time basis.

Location: London

Closing Date: Tuesday 22nd April 2025

The opportunity:

You will be the leader of the Energy, Marine and Construction Claims team, responsible for the operational rigour and technical excellence of a team of 20 people. Succeeding in this role will require you to work effectively with external and internal stakeholders, collaborating with customers, brokers, co-insurers, reinsurers, and service providers to reach pragmatic outcomes. Internal collaboration with colleagues across underwriting, actuarial, finance, and Zurich Resilience Solution, as well as managing relationships with senior stakeholders across the UK business and global Claims management, is essential.

What will you be doing?

• Leading the team in making claims a strategic asset to Zurich, aligned to our Large & Complex Claims strategy of “Claims is what we do, but it is not all that we do”.
• Combining technical excellence, a solution-oriented mindset, and a focus on prevention and mitigation to maintain our market-leading reputation.
• Leading the long-term succession plan of the team through proactive performance and talent management, including supporting career and personal development.
• Focusing time and attention on the external environment, supported by the Claims Commitment, whilst delivering for our internal stakeholders.
• Demonstrating role model leadership and creating an environment of coaching, two-way communication and feedback, empowerment, and positive engagement.
• Enforcing and leading the team response to changes recommended from audit findings and governance reviews.
• Ensuring adherence to group regulatory requirements, governance procedures, and Group Claims policy.

Who are we looking for?

You will demonstrate the group’s core values:

• Integrity
• Customer Centricity
• Sustainable Value Creation
• Teamwork

The ideal candidate will have a track record of leading high-performance teams and positioning the claims function as a key differentiator to support the winning and retention of business. They will have large loss claims experience in the London market and UK domestic market, including international claims, preferably in Energy and Construction lines, and experience in dispute resolution. They will be ACII qualified. You will naturally have strong interpersonal skills and excellent relationship management skills, demonstrating sound commercial acumen in ambiguous situations through effective communication.

Zurich is committed to our people. Teamwork is essential for the role, and we are looking for a candidate who can develop talent and improve performance and outcomes across the team. It will be necessary to think strategically and generate new ideas to achieve this successfully.

What will you get in return?

We offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits include a 12% defined non-contributory pension scheme, annual company bonus, private medical insurance, and the option to buy up to an additional 20 days or sell some of your holiday.

Who we are:

At Zurich, we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people, and our planet.

Our Culture:

At Zurich, our sense of community is strong and we’re particularly passionate about diversity and inclusion. We want our people to bring the whole of themselves to work and ensure everybody feels welcome, regardless of their background, beliefs, or culture. We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, and to develop the skills needed for our future. So make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.

The financials:

• 12% defined non-contributory pension scheme.
• Annual company bonus.
• Income Protection.
• Life cover - four times your salary.

Time away:

• 25 days holiday a year plus bank holidays.
• The option to swap UK bank holidays for days off that have cultural or religious significance to you.
• The option to buy up to an additional 20 days or sell some of your holiday.
• Three days paid volunteering.
• Up to 16 weeks' full pay for maternity, paternity, and adoption leave.

Your health is important to us:

• Access to Private medical insurance.
• Virtual GP appointments.
• Discounted gym membership.
• Free flu jab.
• Access to a wealth of support from our wellbeing partners.

We’re making a difference:

Creating a brighter, more sustainable future underpins all that we do here in Zurich. Our charitable arm, Zurich Community Trust, has awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.