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- Tasks: Manage customer complaints and provide empathetic solutions in a hybrid work model.
- Company: Leading insurance provider with a focus on customer satisfaction.
- Benefits: 12% pension scheme, annual bonus, 25 days holiday, plus options to buy or sell days.
- Why this job: Make a real difference by helping customers resolve their travel insurance issues.
- Qualifications: Experience in complaints handling and strong communication skills.
- Other info: Flexible hours and a supportive work environment for career growth.
The predicted salary is between 30000 - 42000 £ per year.
A leading insurance provider is seeking a Complaints Specialist to manage customer complaints related to travel insurance. The successful candidate will need to provide fair and empathetic solutions and will work in a hybrid model (50% office-based). This role is ideal for someone with experience in complaints handling and excellent communication skills.
Benefits include:
- 12% pension scheme
- Annual bonus
- 25 days of holiday plus options to buy or sell additional days
Hybrid Travel Complaints Specialist – Flexible Hours in Glasgow employer: Zurich 56 Company Ltd
Contact Detail:
Zurich 56 Company Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Travel Complaints Specialist – Flexible Hours in Glasgow
✨Tip Number 1
Get to know the company! Research their values and mission, especially how they handle customer complaints. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about handling complaints, make sure you can articulate your thoughts clearly and empathetically. Role-play with a friend or use online resources to sharpen those skills before the big day.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and might even lead to a referral, which can boost your chances of landing that interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about the opportunity. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Hybrid Travel Complaints Specialist – Flexible Hours in Glasgow
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Complaints Specialist role. Highlight your experience in complaints handling and showcase your communication skills, as these are key for us at StudySmarter.
Show Empathy: In your application, demonstrate your ability to provide fair and empathetic solutions. Share examples of how you've successfully resolved customer complaints in the past – we love seeing that kind of experience!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that gets straight to the heart of your qualifications.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at Zurich 56 Company Ltd
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of travel insurance and common complaints. Research the company’s policies and values so you can align your answers with what they stand for.
✨Show Empathy
As a Complaints Specialist, empathy is key. Prepare examples from your past experiences where you successfully handled complaints with understanding and fairness. This will demonstrate your ability to connect with customers.
✨Practice Communication Skills
Since excellent communication is crucial for this role, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend or using online resources to refine your responses.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
