At a Glance
- Tasks: Help customers resolve complaints and improve their experience with property insurance products.
- Company: Join a supportive team in a hybrid working environment.
- Benefits: Enjoy a competitive salary, generous holiday, and excellent health benefits.
- Other info: Flexible working hours and opportunities for professional development.
- Why this job: Make a real difference by helping customers when they need it most.
- Qualifications: Experience in handling customer complaints and knowledge of insurance guidelines.
The predicted salary is between 28000 - 28000 £ per year.
Location: Glasgow or Fareham, (Hybrid working, minimum 50% office based)
Salary: Up to £28,000 depending on experience plus an excellent benefits package
Hours: 35 (Monday to Friday between 9am and 5pm) - This role is available on a part-time, job-share and full-time basis
Closing Date: 10th July 2026
The opportunity: We’re looking for a complaints specialist to join our team, helping customers when they need us the most. You’ll be handling complaints for property insurance products. You’ll need to assess each complaint and make fair decisions quickly.
We’re looking for someone who can:
- Understand our customers and their challenges and respond empathetically.
- Look into complaints in a fair, consistent, and effective way, engaging with the relevant people.
- Analyse info to make good decisions.
- Respond quickly, professionally, and fairly, and communicate effectively.
- Follow all regulatory rules.
- Manage a complaints caseload.
- Help identify the causes of complaints and trends.
- Help improve the team and company.
- Use assertiveness, influencing and negotiating skills.
- Work well with everyone and set a good example.
- Always act with integrity, is resilient and has a positive attitude.
Your skills and experience:
- Experience dealing with complaints from customers, for property insurance claims or complaints.
- Precise and have great attention to detail.
- Knowledge of insurance guidelines and procedures.
- Working towards professional development (e.g. CII) is desirable.
- Experience of sending final written responses.
- Telephone-based role; comfortable with taking calls.
When working from home environment, the area needs to be safe, private with minimal distraction. A solid internet connection is required.
We’re committed to treating all applicants fairly and with respect, irrespective of their actual or assumed background, sexual orientation, disability or any other protected characteristic. As an inclusive employer, we also want to ensure that all candidates feel comfortable and can perform at their best during the interview. You can let us know of any reasonable adjustment or practical support needed when you apply.
Benefits:
- 12% defined non‑contributory pension scheme.
- Annual company bonus.
- Income Protection.
- Life cover – four times your salary.
- 28 days holiday a year plus bank holidays.
- Option to buy up to an additional 20 days or sell some of your holiday.
- Three days paid volunteering.
- Up to 16 weeks' full pay for maternity, paternity and adoption leave.
- Private medical insurance.
- Virtual GP appointments.
- Discounted gym membership.
- Free flu jab.
- Access to a wealth of support from our wellbeing partners.
All applications will be assessed fairly and with respect to your background and experience.
Customer Complaints Specialist - Fixed Term Contract in Glasgow employer: Zurich 56 Company Ltd
Join our dynamic team as a Customer Complaints Specialist in Glasgow or Fareham, where we prioritise employee well-being and professional growth. With a robust benefits package including a generous pension scheme, annual bonuses, and extensive leave options, we foster a supportive work culture that values integrity and resilience. Our hybrid working model allows for flexibility while ensuring you have the resources to excel in your role, making us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Complaints Specialist - Fixed Term Contract in Glasgow
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Zurich 56 Company Ltd.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Zurich 56 Company Ltd. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Complaints Specialist - Fixed Term Contract in Glasgow
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Zurich 56 Company Ltd.
How to prepare for a job interview at Zurich 56 Company Ltd
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Zurich 56 Company Ltd's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Zurich 56 Company Ltd offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
