At a Glance
- Tasks: Lead and optimise Credit Control services, ensuring high standards and effective governance.
- Company: Join a dynamic finance team in Fareham with a focus on innovation and collaboration.
- Benefits: Enjoy a competitive salary, generous pension scheme, and up to 20 days extra holiday.
- Other info: Flexible working options available, including part-time and job-share opportunities.
- Why this job: Make a real impact by driving operational performance and enhancing customer outcomes.
- Qualifications: Leadership experience and strong organisational skills are essential; financial services background is a plus.
The predicted salary is between 59576 - 70089 £ per year.
This operational leadership role within Finance Operations is accountable for the end-to-end delivery, governance and optimisation of Credit Control services through our outsource partners. The role requires resilience, adaptability and strong coordination to manage changing priorities, proactively challenge partner performance, influence outcomes, and ensure service delivery meets agreed commercial, risk and customer objectives. You will drive operational performance, oversee partner delivery and lead initiatives that enhance efficiency, minimise risk and improve customer outcomes. This includes balancing service, cost and risk trade-offs, with consideration for the customer journey, income statement performance and emerging or future risks.
Role Purpose
- Own it: Take accountability for the end-to-end delivery of Credit and Collections through our outsource partners, ensuring effective governance, consistent performance and high standards of quality and compliance.
- Accelerate it: Drive pace across operational delivery by removing blockers, coordinating activities, and adapting to changing priorities while maintaining a focus on efficiency and service quality.
- Win it: Deliver outcome-focused insight, assurance and constructive challenge to strengthen performance, support decision making and protect customer outcomes and business reputation.
Key Responsibilities
- Lead UK and offshore Credit & Collections, ensuring strong controls, quality and compliance.
- Drive productivity and process improvements; monitor debtors, exposure and provisioning.
- Deliver change initiatives and provide clear risk and performance communication.
- Build strong stakeholder relationships and manage escalations and critical incidents.
- Provide data-driven reporting and insight to inform and challenge business decisions.
- Line-manage, coach and develop the team, promoting accountability and alignment.
- Deputise for the Senior Credit and Collections Manager as needed.
What We’re Looking For
- Demonstrated leadership capability, with experience coaching, developing and motivating teams, fostering accountability and high performance.
- Experience working with third parties, internal stakeholders and outsourced providers.
- Strong organisational and coordination skills with the ability to prioritise effectively.
- Confident communicator with strong analytical and problem-solving capability, able to influence and challenge senior stakeholders.
- Professional qualification (e.g. CICM) is beneficial along with a financial services background; however, strong operational experience outsourced/offshore delivery models and credit risk management will be equally valued.
Benefits
- 12% defined non-contributory pension scheme.
- Annual company bonus.
- Private medical insurance.
- Up to an additional 20 days holiday that can be purchased or sold.
- 3 days paid volunteering.
- Up to 16 weeks' full pay for maternity, paternity and adoption leave.
- Income protection and life cover four times your salary.
Equal Opportunity
We’re committed to treating all applicants fairly and with respect, irrespective of their actual or assumed background, sexual orientation, disability or any other protected characteristic.
Credit and Collections Manager UK Finance Operations - 12-month fixed term contract in Fareham employer: Zurich 56 Company Ltd
As a Credit and Collections Manager within our UK Finance Operations, you will thrive in a dynamic work environment located in Fareham, where we prioritise employee well-being and professional growth. Our inclusive culture fosters collaboration and innovation, offering a range of benefits including a generous pension scheme, annual bonuses, and opportunities for volunteering, ensuring that you can make a meaningful impact both at work and in the community. Join us to lead operational excellence while enjoying a supportive atmosphere that values your contributions and encourages career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Credit and Collections Manager UK Finance Operations - 12-month fixed term contract in Fareham
✨Join Financial Networking Events
Jump into local finance meetups and conferences — they’re a goldmine for temporary roles in banking and financial services. You can chat with industry professionals and even get leads on upcoming opportunities that might not be posted online yet.
✨Utilise Temp Agencies Specialised in Finance
Reach out to temp agencies that focus on the banking sector. They often have strong ties with various firms and can help you secure short-term gigs that can help beef up your CV and get your foot in the door at firms like Zurich 56 Company Ltd.
✨Connect with Alumni from Your Uni
Don't underestimate the power of your university’s alumni network. Many former students are working in banking and can help you find temporary roles or even offer mentorship. Reach out directly or attend alumni events to broaden your circle.
✨Stay Active on Job Boards and Company Websites
Keep your eyes peeled on job boards specifically for finance roles. Companies like Zurich 56 Company Ltd might post temporary positions directly on their sites, so make sure to apply there too. Set alerts to catch those roles the moment they go live!
We think you need these skills to ace Credit and Collections Manager UK Finance Operations - 12-month fixed term contract in Fareham
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
Highlight Relevant Experience:If you’ve done any internships, part-time roles, or even coursework that aligns with banking or finance, make sure you include those! Showcase specific tasks where you used quantitative skills or analytical thinking, as this is what the hiring managers at Zurich 56 Company Ltd will be keen to see in your application.
Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at Zurich 56 Company Ltd. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give Zurich 56 Company Ltd confidence in your short-term commitment to the role.
How to prepare for a job interview at Zurich 56 Company Ltd
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with Zurich 56 Company Ltd.
✨Showcase Your Analytical Skills
Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
✨Highlight Flexibility and Adaptability
For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure Zurich 56 Company Ltd that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
