Claims Assessor in Douglas

Closing date for applications: 23rd September 2026

The opportunity

This is an exciting opportunity to play a key role in delivering on the promises made through insurance. As a Claims Assessor, you will assess and manage employee benefit claims, ensuring they are reviewed fairly, accurately, and efficiently, while providing excellent service to customers and intermediaries throughout the claims journey.

Working as part of a supportive and collaborative team across both Savings and Protection product lines, you will be at the heart of our customer experience. This customer-focused role requires empathy, sound judgement, strong attention to detail, and a commitment to achieving positive outcomes for customers at what can often be a challenging time.

Key responsibilities

• Handle enquiries from customers and brokers, resolving issues within agreed authority levels and in line with our claims philosophy.
• Gather all required information and documentation to assess claims and make decisions within delegated authority limits, escalating complex or higher-value cases when appropriate.
• Manage ongoing annuity claims, including reviewing continued eligibility for benefit payments.
• Maintain accurate and up-to-date records on the Lifeware administration platform.
• Manage back-to-work processes, liaising with employers and administering partial claim payments as employees return to work.
• Ensure customer-specific claims processes and service requirements are always followed.
• Work closely with the Employee Benefit Services Manager to coordinate rehabilitation and early intervention support where required.
• Produce and maintain claims reporting for key distributors and stakeholders.
• Support process improvements, new initiatives, system developments, and User Acceptance Testing (UAT) activities as required.
• Contribute to the continuous improvement of claims processes, service delivery, and customer outcomes.

Your skills and experience

• Excellent verbal and written communication skills.
• Strong analytical and problem-solving abilities, with excellent attention to detail.
• The ability to handle sensitive situations with professionalism, empathy, and care, particularly when supporting vulnerable customers.
• Sound decision-making skills and the ability to apply policy terms, procedures, and regulatory requirements consistently.
• Strong organisational skills, with the ability to manage multiple priorities and deadlines effectively.
• Flexibility to work across different product lines and adapt to changing business needs.
• A collaborative approach and a willingness to support colleagues and share knowledge.
• A positive attitude and a genuine commitment to delivering exceptional customer service.

Why Join Us

This is a fantastic opportunity to develop your insurance and claims expertise within a supportive team environment. You'll gain exposure to a broad range of employee benefit and protection products while making a meaningful difference to customers when they need support the most.

If you're a detail-oriented professional with strong customer service skills and a passion for delivering fair and consistent outcomes, we'd love to hear from you.

Our culture

At Zurich on the Isle of Man, our sense of community is strong and we’re particularly passionate about diversity and inclusion. We want our people to bring their whole selves to the workplace and ensure everybody is made to feel welcome, regardless of their background, race, gender or sexual identity, beliefs, or culture. We are committed to treating all our applicants fairly and with respect, irrespective of their actual or assumed background, disability, or any other protected characteristic.

We have an environment that places a real importance on our people’s wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities.

We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm,Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.

So, make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.

The financials

• Competitive salary.
• 12% defined non-contributory pension scheme.
• Annual company bonus.
• Income Protection.
• Life cover - four times your salary.
• Free Car Parking, including electric car charging points.

Time away

• 28 days holiday a year plus bank holidays.
• The option to buy up to an additional 20 days or sell some of your holiday.
• Three days paid volunteering.
• Up to 16 weeks' full pay for maternity, paternity and adoption leave.

Your health is important to us

• Access to Private medical insurance.
• Virtual GP appointments.
• Free flu jab.
• Access to a wealth of support from our wellbeing partners.
• Flexible working.
• Free fruit on a Weekly basis

We're making a difference

• Creating a brighter, more sustainable future underpins all that we do here in Zurich. Our modern and sustainable office is BREEAM and SAGE Plus accredited.
• Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community actively through the IOM Staff Charity Fund.