Continuous Improvement Apprenticeship 2026

Location: We’re flexible! You can be based from any of our Zurich UK office locations, with occasional UK travel required.

Salary: £24,479 (plus London weighting allowance if eligible)

Start Date: September 2026

Closing date for applications: 8th March 2026

Insurance is so much more than you think! Are you looking for a career that will excite, challenge and inspire you? If so, an apprenticeship could be the ideal role for you! You’ll find the perfect balance of real life, on the job experience, whilst having time to complete your studies, apply your knowledge and earn qualifications too. With plenty of support around you, including your buddy, you’ll have lots of opportunities to shape your career and to make a difference to our customers at a time when they need us the most. This is a permanent role, your apprenticeship is just the start of your career with us. We’ll continue to cheer you on every step of the way once you’ve finished and will remain committed to help you grow.

Working in insurance is so varied, you’ll find that there are so many different opportunities for you to explore. An apprenticeship is the perfect way to fast‑track your career! Kick‑start your career in the evolving and dynamic world of change management. If you are curious, driven, and excited by the idea of shaping how a global organisation works, the Continuous Improvement apprenticeship could be the perfect opportunity for you. Alongside the wider Continuous Improvement team, you will help transform the way our business operates across the UK to make things better for both our people and our customers. In this role you will have the opportunity to grow, develop new skills and make a real difference. The length of your apprenticeship will vary depending on the course provider and scheme. We’ll give you plenty of support during your study time alongside your permanent role.

What can I look forward to?

• Being an integral part of an exciting team to drive and shape the future of our UK business.
• The end‑to‑end insurance lifecycle – you will see the full range of areas that make our business operate, from Sales to Finance, Underwriting to Claims across all of our customer bases.
• Identifying improvement opportunities – you will be key in streamlining processes to make them smarter and more efficient.
• Leading and influencing change – as you build up your experience, you will have your own projects to manage.
• Extensive change toolkit – learning alongside specialists in the team to develop your awareness of change tools, with the opportunity to convert your learnings into additional internal qualifications.
• Constantly evolving capabilities – we work closely with colleagues across Automation, Data Science and beyond to build solutions to address critical business challenges.

Alongside your role, you’ll work towards a Level 3 Improvement Technician Apprenticeship. This programme will help you learn how to make business processes work better for customers, colleagues and the organisation as a whole. It usually takes around 18 months to complete. A Level 3 apprenticeship is the same level as A‑Level standard, giving you a recognised qualification that can help you progress into future roles across insurance and business improvement.

What’s in it for you?

• £24,479 starting salary (plus London weighting allowance if eligible)
• 28 days holiday plus an additional 3 volunteering days
• Private medical cover
• 12% company pension contribution
• Annual company bonus
• Discounted gym membership
• Discounted gadget insurance
• Discounted technology offers

What you’ll need:

• Full right to work and reside in the UK – Due to apprenticeship funding regulations, we cannot accept applications from those who require sponsorship to work in the UK. You must have resided in the UK for a minimum of 3 consecutive years.
• A minimum of five GCSEs (or equivalent) at grade C/4 including Maths and English.
• A professional attitude with a positive ‘can do’ approach to your work.
• Strong interpersonal and communication skills.
• Ability to build strong working relationships.
• A logical approach to tackling problems and overcoming obstacles.
• Strong personal time management skills.
• Resilience in dealing with setbacks and ability to move forward.
• Genuine compassion for others to understand challenges they may face and support in finding solutions.
• Determination and desire to succeed.

So, make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us. We’re passionate about diversity and inclusion, we want our people to bring the whole of themselves to work. You’ll have every opportunity to use your drive and enthusiasm to innovate the future of Zurich. Everybody is made to feel welcome, different opinions are valued, personal needs are respected, and opportunity is equal for all.

Are you ready to create a brighter future? At Zurich, our brand purpose is to create a brighter future together, for our customers, our partners, our employees and the planet. It’s a promise that for our customers, we will put their needs at the heart of everything we do and for our employees, to grow and develop together. For our partners, to collaborate to create mutual value and for the planet, to drive positive impact by integrating our sustainability work into how we do business. We put our customers at the heart of everything we do, and we’re looking for like‑minded people to join us.

Please note: We are unable to progress your application if you don’t meet our criteria listed above. Please ensure you have the right to reside and work in the UK before you apply as we are unable to provide sponsorship. You must have resided in the UK for a minimum of three consecutive years in order to apply.