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For Companies At a Glance
- Tasks: Handle customer claims with empathy and expertise, ensuring quick resolutions.
- Company: Join Zurich, a leading global insurer committed to making a positive impact.
- Benefits: Enjoy flexible working hours, competitive salary, and extensive employee benefits.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive team.
- Qualifications: Customer service experience preferred; insurance claims experience is a bonus.
- Other info: Be part of a diverse and inclusive culture that values your contributions.
The predicted salary is between 36000 - 60000 £ per year.
Claims Handler
126765
Working hours: This role is available on a part-time, job-share or full-time basis.
Location: Newcastle
Closing date for applications: 6th October 2025
The opportunity
Are you ready to make a real impact? Join our Casualty Claims team, an essential part of our UK General Insurance business! Our Casualty Claims function is the largest department and plays a crucial role in delivering efficient, professional, and empathetic service to our Zurich Municipal customers.
As an experienced Claims Handler, you’ll be at the forefront, providing top-notch, customer-focused service. When our customers face stressful situations, they’ll rely on your expertise and quick thinking to provide the support they need.
Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.
What will you be doing?
- Customer Champion – Promptly handle and positively resolve all enquiries from customers and external contacts to deliver a focused and exceptional claims service.
- Claims Resolution Expert – Review, resolve, and proactively finalize claims within your authority limits, ensuring optimal settlements with business implications in mind.
- Productivity Booster – Maximize productivity and profitability within the team.
- Team Player – Contribute to a positive and supportive team culture, making teamwork enjoyable and effective.
Who are we looking for?
- Insurance Claims Experience – Preferable, but customer service experience is highly desirable
- Proven Problem-Solver – Experience in promptly handling and resolving queries with a customer-focused approach
- Proactive Claims Handler – Ability to review, resolve, and finalize claims proactively within authority limits
- Team Collaboration – Experience working within a team, managing varying workloads and pressures
- Customer Service Excellence – A track record of delivering outstanding customer service
- Excellent Communicator – Strong communication skills to connect with customers and team members effectively
- Negotiation Skills – Effective negotiation skills to achieve the best outcomes
- Mentor and Motivator – Ability to coach, motivate, and develop others where appropriate
- Personal Development – Industry qualifications via the CII desirable but not essential.
Join us and be part of a dynamic team where your skills and passion will make a difference!
What will you get in return
Zurich offers a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can tailor their benefits throughout the year. Benefits include 12% defined non-contributory pension, annual company bonus, private medical insurance, and the option to buy up to an additional 20 days or sell some of your holiday.
At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people, and our planet. With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.
We’ve made a promise to focus on sustainable impact, wellbeing, diversity, and development. If you’re interested in a dynamic and challenging environment for a company that recognises and rewards creativity and contributions, Zurich could be the place for you.
Our Culture
Zurich emphasises community, diversity, and inclusion, with a commitment to treating all applicants fairly and with respect. We provide wellbeing support and opportunities for training and development. We also support volunteering through Zurich Community Trust, a long-established charitable arm with significant UK activity.
So, make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.
Benefits at a glance
The financials
- 12% defined non-contributory pension scheme.
- Annual company bonus.
- Income protection.
- Life cover – four times your salary.
Time away
- 25 days holiday a year plus bank holidays.
- Option to swap UK bank holidays for days off that have cultural or religious significance.
- Option to buy up to 20 additional days or sell some holiday.
- Three days paid volunteering.
- Up to 16 weeks\’ full pay for maternity, paternity and adoption leave.
Your health
- Private medical insurance.
- Virtual GP appointments.
- Discounted gym membership.
- Free flu jab.
- Wellbeing support from partners.
We\’re making a difference
- Creating a brighter, more sustainable future; Zurich was among the first insurers to sign the UN Business Ambition for 1.5C pledge.
- Zurich Community Trust has awarded grants and volunteered time in the UK valued at over £90 million.
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Claims Handler employer: Zurich 56 Company Ltd
Contact Detail:
Zurich 56 Company Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work at Zurich or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by practising common claims handler scenarios. Think about how you’d handle tricky customer situations or resolve claims efficiently. This will show you’re ready to jump in and make an impact!
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you’ve tackled challenges in previous roles. This will highlight your proactive approach and customer-focused mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Zurich.
We think you need these skills to ace Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant claims handling expertise to show us you're the right fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this role. Share specific examples of how you've resolved customer queries or worked as part of a team, so we can see your personality shine through.
Showcase Your Problem-Solving Skills: In your application, give us examples of how you've tackled challenges in previous roles. We want to know how you think on your feet and provide exceptional service when it matters most.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Claims Handler position. We can’t wait to hear from you!
How to prepare for a job interview at Zurich 56 Company Ltd
✨Know Your Claims Stuff
Brush up on your knowledge of claims handling and customer service principles. Be ready to discuss specific examples from your past experience where you successfully resolved customer queries or handled claims efficiently.
✨Showcase Your Problem-Solving Skills
Prepare to share instances where you've tackled challenging situations. Think about how you approached the problem, what steps you took, and the outcome. This will demonstrate your proactive claims handling abilities.
✨Emphasise Teamwork
Since this role values collaboration, be prepared to talk about your experiences working in a team. Highlight how you contributed to a positive team culture and supported your colleagues, especially in high-pressure situations.
✨Ask About Flexibility
Don’t hesitate to discuss your needs for flexible working arrangements during the interview. This shows that you’re serious about finding a balance that works for both you and the company, aligning with their commitment to flexibility.