Broker Relationship Manager

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Broker Relationship Manager

130638

Working hours: This role is available on a part-time, job-share or full-time basis

Location: South East (primarily Kent/Surrey/Essex) or East Anglia Region, with travel to our Croydon / Chelmsford Offices. You will be expected to travel to visit your broker panel locations.

Closing date for applications:10thFebruary 2026

The opportunity:

Are you looking for an exciting new opportunity whereyou’llget to develop and grow relationships with brokers? Our Broker Relationship Manager role could be just the one for you!

At Zurich, we put our customer and broker panel needs at the heart of everything we do through our range of products and services. We are committed to helping you grow for the future, building on your existing sales, product, and market knowledge.

We are seekinga highly motivated and experienced Broker Relationship Manager to join our team. The successful candidate will be responsible for managing and developing new and growing broker relationships. This role requires a strategic thinker with exceptional interpersonal skills and a deep understanding of the insurance industry.

Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full‑time. Please talk to us at interview about the flexibility you may need.

Key responsibilities:

Management and development of new and growing broker relationships.

Development responsibility for broker panel. These accounts will vary in size, complexity or how technical they are in nature.

With support from the outset if required, working with minimal supervision you will be responsible for delivery of own sales and business performance targets.

Work with all brokers on panel to educate and implement new initiatives and drive pipeline, as well as other sales campaigns and appropriate marketing.

Identifying actual and potential customers or intermediary needs and meet those from the various products and propositions that exist within the business.

Complete a granular evaluation of your broker panel to drive maximum share of wallet.

Achieve minimum required standard for completion of all essential business tools.

Implement the Zurich distribution strategy and objectives through all allocated brokers.

Carry out presentations and sales training for new product launches.

Working alongside Underwriters and the wider business to provide brokers with a market leading service proposition.

Your skills and experience:

DIP CII qualification or working towards it (preferred).

In-depth knowledge of market dynamics, product details, and technical aspects, with a strong drive to continuously improve.

Adherence to industry standards and best practices.

Well-versed in the unique characteristics and trends of the UK General Insurance market.

Proven ability to forge strong connections with brokers.

Effective collaborator with a strong ability to work within a team environment.

Excellent verbal and written communication abilities to articulate ideas clearly and confidently.

Skilled in managing your schedule and prioritising tasks based on urgency and business needs.

Ability to oversee and drive successful outcomes in these areas.

Exceptional planning skills to manage your diary effectively and prioritise tasks critical to business success.

What will you get in return?

Everyone’s different. That’s why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non‑contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday. Follow the link for more information about our benefits – Employee benefits | Working at Zurich Insurance UK

As an inclusive employer we want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You’ll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.

Who we are:

At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people, and our planet.

With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who are a long‑standing player in the insurance industry. We’ve made a promise to each other and to every employee to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic, and to develop the skills needed for our future.

If you’re interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions, then Zurich could be just the place for you. Be part of something great.

Our culture:

At Zurich, our sense of community is strong and we’re particularly passionate about diversity and inclusion, which we’ve won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody feels welcome, regardless of their background, beliefs, or culture. We are committed to treating all applicants fairly and with respect, irrespective of their background, disability or any other protected characteristic.

We provide opportunities for wellbeing support and training, and encourage volunteering and charitable activity. Our charitable arm, Zurich Community Trust, alone has awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.

We’ve a culture of continuous improvement and offer a comprehensive range of training and development opportunities.

Somake a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.

The financials

• 12% defined non‑contributory pension scheme.
• Annual company bonus.
• Income Protection.
• Life cover – four times your salary.

Time away

• 28 days holiday a year plus bank holidays.
• You can also request to swap UK bank holidays for days off that have cultural or religious significance to you.
• The option to buy up to an additional 20 days or sell some of your holiday.
• Three days paid volunteering.
• Up to 16 weeks’ full pay for maternity, paternity and adoption leave.

Your health is important to us

• Access to Private medical insurance.
• Virtual GP appointments.
• Discounted gym membership.
• Free flu jab.
• Access to a wealth of support from our wellbeing partners.

We\’re making a difference

• Creating a brighter, more sustainable future underpins all that we do here in Zurich. We were the first insurer to sign the ‘UN Business Ambition for 1.5˚C’ pledge.
• Our charitable arm, Zurich Community Trust, has awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.