At a Glance
- Tasks: Lead a dynamic team in driving customer solutions and innovative sales strategies.
- Company: Join Zuora, a pioneer in the Subscription Economy focused on sustainable growth.
- Benefits: Enjoy competitive pay, flexible time off, wellness days, and a supportive work culture.
- Other info: Embrace a flexible hybrid work environment and a commitment to inclusivity.
- Why this job: Make a real impact by transforming industries and nurturing customer relationships.
- Qualifications: Proven leadership in technical sales and experience with SaaS business models.
Company Overview
At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.
At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.
What You’ll Do & Achieve
This role sits at the intersection of sales strategy, technical leadership, and strategic customer engagement, acting as the technical counterpart to Regional Sales leader while building a world-class Customer Solution Engineering team. You will partner closely across our GTM, Product & Technology, and other organizations to drive new ACV and Net Dollar Retention from the customer base and new prospects.
- Sales Partnership
- Partner directly with a Regional Vice President of Sales, and act as their technical counterpart
- Lead the team through execution of sales campaigns for strategic and enterprise-level customers; comfortable leading by example and getting hands-on in deals
- Guide teams to articulate business and technical value across quote-to-cash, billing, and revenue use cases
- Develop and implement innovative value-selling approaches adapted to Zuora’s growing customer base
- Strategic Customer Engagement
- Build trust-based relationships at the executive level with customers, engaging as a technical thought partner
- Support development and management of a pipeline of strategic customer engagement opportunities, including customer workshops and QBRs, aligning on target selection, supporting execution & ongoing, outcome-based follow-through
- Retention
- Drive disciplined execution across renewals and long-term customer success initiatives; including ownership for renewal forecast accuracy
- Lead and grow a high-performing Customer Solution Engineering team
- Hire, lead, coach, and motivate a high-performing Customer Solution Engineering team
- Build a strong consultative selling and technical advisory culture rooted in expertise across quote-to-cash, subscription billing, revenue recognition, and enterprise architecture
- Provide ongoing feedback, coaching, and enablement around discovery, demos, value selling, and technical execution in the field to drive career development
- Cross functional collaboration
- Work cross-functionally with Sales, Global Services, Product & Technology, & Customer Support to drive sustainable growth and long-term customer partnerships
Your Experience - Skills & Background
- Proven experience managing a large, diversified customer portfolio
- Compelling leader who can effectively develop trust to supportively coach and drive team motivation
- Strong track record partnering with senior sales leadership and influencing outcomes at the executive level
- Background in technical sales, sales engineering, customer engineering, or enterprise SaaS environments
- Solid understanding of SaaS software and recurring revenue business models
- Experience in billing, revenue recognition and the order to cash (OTC) space
#ZEOLife at Zuora
As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly - it's exciting.
Our people, whom we refer to as \"ZEOs\" are empowered to take on a mindset of ownership and make a bigger impact here.
Our teams collaborate deeply, exchange different ideas openly and together we're making what's next possible for our customers, community and the world.
As Part Of Our Commitment To Building An Inclusive, High-performance Culture Where ZEOs Feel Inspired, Connected And Valued, We Support ZEOs With
- Competitive compensation, variable bonus and performance reward opportunities, and retirement programs
- Medical, dental and vision insurance
- Generous, flexible time off
- Paid holidays, \"wellness\" days and company wide end of year break
- Fully paid parental leave
- Learning & Development stipend
- Opportunities to volunteer and give back, including charitable donation match
- Free resources and support for your mental wellbeing
Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.
Location & Work Arrangements
Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility - flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders.
For most roles, we offer hybrid working with 3 days office attendance if located within a commutable distance (90 mins) to one of our global offices.
Our Commitment to an Inclusive Workplace
Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.
Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.
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Sr Manager, Customer Solution Engineering employer: Zuora
Zuora is an exceptional employer that fosters a dynamic and collaborative work culture in the heart of London. With a strong emphasis on employee growth, we offer numerous opportunities for professional development and innovation, ensuring that our team members are equipped to thrive in the fast-paced SaaS environment. Join us to be part of a forward-thinking company that values your contributions and supports your career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Sr Manager, Customer Solution Engineering
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Zuora. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Zuora before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sr Manager, Customer Solution Engineering
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Zuora:Your cover letter is your chance to shine! Tell us why you want to work at Zuora specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Zuora!
How to prepare for a job interview at Zuora
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
