Responsibilities
- We’re looking for a Senior Customer Solution Engineer to join our growing EMEA team, supporting enterprise customers and prospects across the region
- This is a highly collaborative, customer-facing role where you’ll sit at the intersection of technology, business strategy and value-based selling
- You’ll partner closely with Account Executives, Product, Solutions and Customer teams to help organisations understand what’s possible with Zuora — and how to turn that into real business outcomes
- This role is location-specific and designed for someone ideally based in the London or Home Counties area, with regular time spent collaborating in our office to maximise impact
- Become a trusted Zuora expert through comprehensive onboarding and enablement across our products, solutions and use cases
- Build strong technical relationships with customers and prospects, developing a deep understanding of their goals, constraints and operating models
- Lead compelling product demonstrations and technical presentations for senior stakeholders, including C-level audiences
- Design tailored, end-to-end demos aligned to each customer’s strategic objectives across multiple industries
- Support complex enterprise sales cycles by securing technical wins, addressing objections and clearly differentiating Zuora’s value
- Partner with Product and Solutions teams to influence roadmap priorities based on customer and market feedback
- Own adoption and technical health across accounts, ensuring customers realise value and meet agreed KPIs
- Help shape commercial strategy and identify expansion opportunities across business units and use cases
- Coordinate technical resources across Zuora and our partners to support successful outcomes
- Contribute to RFPs/RFIs, field events, and customer references where appropriate
- Support escalation management and collaborate cross-functionally to resolve issues and drive success
- Travel within your territory as needed
- You’ll work alongside teams using modern, cloud-native technologies including:
- Java, Spring, REST APIs, Microservices, Kafka, Spark, NodeJS, AWS, Kubernetes, Terraform, AngularJS
Qualifications
- Bachelor’s degree and/or relevant FinTech or enterprise software experience
- You don’t need to tick every box — we value potential, curiosity and mindset as much as experience
- Excellent presentation and communication skills, with confidence engaging both technical and non-technical audiences
- Strong interest in — or experience with — SaaS, Cloud and enterprise technology
- Experience working within a structured sales methodology (e.g. MEDDIC, Value Selling)
- Familiarity with subscription or recurring revenue models (or a desire to become an expert)
- Comfort translating technical concepts into clear, business-focused value conversations
- A general understanding of APIs and modern application architectures
- 5+ years’ experience in Sales Engineering, Presales, Solution Consulting or Solution Architecture
Benefits
- Company equity
- Retirement programs
- Medical, dental and vision insurance
- Paid holidays and “wellness” days and company wide winter break
- Generous, flexible time off
- 6 months fully paid parental leave
- Learning & Development stipend
- Opportunities to volunteer and give back, including charitable donation match
- Free resources and support for your mental wellbeing
