Senior Customer Solution Engineer

We’re looking for a Senior Customer Solution Engineer to join our growing EMEA team, supporting enterprise customers and prospects across the region. This is a highly collaborative, customer-facing role where you’ll sit at the intersection of technology, business strategy and value-based selling.

You’ll partner closely with Account Executives, Product, Solutions and Customer teams to help organisations understand what’s possible with Zuora — and how to turn that into real business outcomes. This role is location-specific and designed for someone ideally based in the London or Home Counties area, with regular time spent collaborating in our office to maximise impact.

Responsibilities:

• Become a trusted Zuora expert through comprehensive onboarding and enablement across our products, solutions and use cases.
• Build strong technical relationships with customers and prospects, developing a deep understanding of their goals, constraints and operating models.
• Lead compelling product demonstrations and technical presentations for senior stakeholders, including C-level audiences.
• Design tailored, end-to-end demos aligned to each customer’s strategic objectives across multiple industries.
• Support complex enterprise sales cycles by securing technical wins, addressing objections and clearly differentiating Zuora’s value.
• Partner with Product and Solutions teams to influence roadmap priorities based on customer and market feedback.
• Own adoption and technical health across accounts, ensuring customers realise value and meet agreed KPIs.
• Help shape commercial strategy and identify expansion opportunities across business units and use cases.
• Coordinate technical resources across Zuora and our partners to support successful outcomes.
• Contribute to RFPs/RFIs, field events, and customer references where appropriate.
• Support escalation management and collaborate cross-functionally to resolve issues and drive success.
• Travel within your territory as needed.

You’ll work alongside teams using modern, cloud-native technologies including: Java, Spring, REST APIs, Microservices, Kafka, Spark, NodeJS, AWS, Kubernetes, Terraform, AngularJS.

Qualifications:

• Bachelor’s degree and/or relevant FinTech or enterprise software experience.
• You don’t need to tick every box — we value potential, curiosity and mindset as much as experience.
• Excellent presentation and communication skills, with confidence engaging both technical and non-technical audiences.
• Strong interest in — or experience with — SaaS, Cloud and enterprise technology.
• Experience working within a structured sales methodology (e.g. MEDDIC, Value Selling).
• Familiarity with subscription or recurring revenue models (or a desire to become an expert).
• Comfort translating technical concepts into clear, business-focused value conversations.
• A general understanding of APIs and modern application architectures.
• 5+ years’ experience in Sales Engineering, Presales, Solution Consulting or Solution Architecture.

Benefits:

• Company equity.
• Retirement programs.
• Medical, dental and vision insurance.
• Paid holidays and “wellness” days and company wide winter break.
• Generous, flexible time off.
• 6 months fully paid parental leave.
• Learning & Development stipend.
• Opportunities to volunteer and give back, including charitable donation match.
• Free resources and support for your mental wellbeing.