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For Companies At a Glance
- Tasks: Lead a high-performing team in customer solution engineering and drive innovative sales strategies.
- Company: Join Zuora, a leader in subscription-based business models and customer engagement.
- Benefits: Enjoy competitive pay, flexible time off, and comprehensive health benefits.
- Why this job: Make a real impact by shaping customer relationships and driving sustainable growth.
- Qualifications: Experience in technical sales and managing diverse customer portfolios is essential.
- Other info: Embrace a culture of inclusivity and professional development with excellent career growth opportunities.
The predicted salary is between 43200 - 72000 £ per year.
Location: London Office (Hybrid - 3 days per week office attendance)
About Zuora
At Zuora, we’re building what we call Modern Business. As the world moves toward subscription and usage-based models, we help organisations create recurring customer relationships that drive sustainable growth — for their businesses, their customers and the planet. Our platform powers some of the world’s most innovative companies across software, media, telecom, IoT and beyond, enabling them to monetise new business models, deepen customer relationships and deliver exceptional digital experiences.
This role sits at the intersection of sales strategy, technical leadership, and strategic customer engagement, acting as the technical counterpart to Regional Sales leader while building a world-class Customer Solution Engineering team. You will partner closely across our GTM, Product & Technology, and other organizations to drive new ACV and Net Dollar Retention from the customer base and new prospects.
What You’ll Do & Achieve
- Sales Partnership
- Partner directly with a Regional Sales Lead of Sales, and act as their technical counterpart
- Lead the team through execution of sales campaigns for strategic and enterprise-level customers; comfortable leading by example and getting hands-on in deals
- Guide teams to articulate business and technical value across quote-to-cash, billing, and revenue use cases
- Develop and implement innovative value-selling approaches adapted to Zuora’s growing customer base
- Strategic Customer Engagement
- Build trust-based relationships at the executive level with customers, engaging as a technical thought partner
- Support development and management of a pipeline of strategic customer engagement opportunities, including customer workshops and QBRs, aligning on target selection, supporting execution & ongoing, outcome-based follow-through
- Retention
- Drive disciplined execution across renewals and long-term customer success initiatives; including ownership for renewal forecast accuracy
- Lead and grow a high-performing Customer Solution Engineering team
- Hire, lead, coach, and motivate a high-performing Customer Solution Engineering team
- Build a strong consultative selling and technical advisory culture rooted in expertise across quote-to-cash, subscription billing, revenue recognition, and enterprise architecture
- Provide ongoing feedback, coaching, and enablement around discovery, demos, value selling, and technical execution in the field to drive career development
- Cross functional collaboration
- Work cross-functionally with Sales, Global Services, Product & Technology, & Customer Support to drive sustainable growth and long-term customer partnerships
Your Experience - Skills & Background
- Proven experience managing a large, diversified customer portfolio
- Compelling leader who can effectively develop trust to supportively coach and drive team motivation
- Strong track record partnering with senior sales leadership and influencing outcomes at the executive level
- Background in technical sales, sales engineering, customer engineering, or enterprise SaaS environments
- Solid understanding of SaaS software and recurring revenue business models
- Experience in billing, revenue recognition and the order to cash (OTC) space
Life at Zuora (#ZEOLife)
As a ZEO, you’re empowered to take ownership, think differently and make a measurable impact. We’re building an inclusive, high-performance culture where people can grow, learn and do the best work of their careers. We support our people with:
- Competitive compensation and performance-based incentives
- Comprehensive health and wellbeing benefits
- Generous, flexible time off plus company-wide year-end break
- Fully paid parental leave
- Learning & development stipend
- Volunteering opportunities and charitable donation matching
- Mental wellbeing resources and support
(Benefits may vary by country and will be discussed during the interview process.)
Flexible Working, Done Thoughtfully
Zuora teams are empowered to design ways of working that balance flexibility with collaboration. For this role, you’ll combine remote work with regular in-office collaboration in London at least 3 times per week helping you build strong relationships and maximise impact.
Our Commitment to Inclusion
At Zuora, everyone belongs. Different perspectives, experiences and backgrounds make us stronger. We’re proud to be an equal opportunity employer and encourage applications from all communities. If you need adjustments or support during the application or interview process, we’re here to help.
Manager, Customer Solution Engineering employer: Zuora
Contact Detail:
Zuora Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Customer Solution Engineering
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Zuora or similar companies. A friendly chat can lead to insider info about the role and even a referral.
✨Tip Number 2
Prepare for the interview by understanding Zuora’s products and how they fit into the subscription economy. Show us you’re not just a candidate, but someone who gets what we do and can contribute to our mission.
✨Tip Number 3
Practice your pitch! Be ready to articulate your experience in managing customer portfolios and leading teams. We want to see how you can drive results and build relationships with customers at an executive level.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re genuinely interested in being part of the Zuora family.
We think you need these skills to ace Manager, Customer Solution Engineering
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Manager, Customer Solution Engineering role. Highlight your experience in technical sales and customer engagement, as these are key aspects of the job. We want to see how your background aligns with our mission at Zuora!
Showcase Your Leadership Skills: Since this role involves leading a high-performing team, don’t forget to emphasise your leadership experience. Share examples of how you've motivated teams and driven success in previous roles. We love seeing candidates who can inspire others!
Demonstrate Your Technical Expertise: This position requires a solid understanding of SaaS and recurring revenue models. Be sure to include any relevant technical skills or experiences that showcase your ability to engage with customers on a technical level. We’re looking for someone who can bridge the gap between sales and technology!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Zuora family!
How to prepare for a job interview at Zuora
✨Know Your Stuff
Make sure you have a solid understanding of Zuora's platform and how it fits into the subscription economy. Brush up on key concepts like quote-to-cash, billing, and revenue recognition. This will help you articulate the technical value during your interview.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in managing teams and driving motivation. Be ready to discuss how you've built trust-based relationships with customers and led successful sales campaigns. This is crucial for the Manager role.
✨Engage with Strategic Thinking
Think about how you can contribute to strategic customer engagement. Prepare to discuss your approach to building long-term partnerships and how you would support the development of customer workshops and QBRs.
✨Cross-Functional Collaboration
Be ready to talk about your experience working with different teams, such as Sales, Product & Technology, and Customer Support. Highlight specific instances where your collaboration led to successful outcomes, as this role requires strong cross-functional teamwork.
