At a Glance
- Tasks: Support enterprise customers by delivering tailored tech solutions and driving business outcomes.
- Company: Join a leading FinTech company with a collaborative and innovative culture.
- Benefits: Enjoy equity, flexible time off, wellness days, and generous parental leave.
- Other info: Work with cutting-edge technologies and enjoy excellent career growth opportunities.
- Why this job: Be a trusted expert, influence product development, and make a real impact in the tech space.
- Qualifications: 5+ years in Sales Engineering or similar roles; strong communication and presentation skills.
The predicted salary is between 60000 - 80000 £ per year.
We’re looking for a Senior Customer Solution Engineer to join our growing EMEA team, supporting enterprise customers and prospects across the region. This is a highly collaborative, customer-facing role where you’ll sit at the intersection of technology, business strategy and value-based selling.
You’ll partner closely with Account Executives, Product, Solutions and Customer teams to help organisations understand what’s possible with Zuora — and how to turn that into real business outcomes. This role is location-specific and designed for someone ideally based in the London or Home Counties area, with regular time spent collaborating in our office to maximise impact.
Responsibilities:
- Become a trusted Zuora expert through comprehensive onboarding and enablement across our products, solutions and use cases.
- Build strong technical relationships with customers and prospects, developing a deep understanding of their goals, constraints and operating models.
- Lead compelling product demonstrations and technical presentations for senior stakeholders, including C-level audiences.
- Design tailored, end-to-end demos aligned to each customer’s strategic objectives across multiple industries.
- Support complex enterprise sales cycles by securing technical wins, addressing objections and clearly differentiating Zuora’s value.
- Partner with Product and Solutions teams to influence roadmap priorities based on customer and market feedback.
- Own adoption and technical health across accounts, ensuring customers realise value and meet agreed KPIs.
- Help shape commercial strategy and identify expansion opportunities across business units and use cases.
- Coordinate technical resources across Zuora and our partners to support successful outcomes.
- Contribute to RFPs/RFIs, field events, and customer references where appropriate.
- Support escalation management and collaborate cross-functionally to resolve issues and drive success.
- Travel within your territory as needed.
You’ll work alongside teams using modern, cloud-native technologies including: Java, Spring, REST APIs, Microservices, Kafka, Spark, NodeJS, AWS, Kubernetes, Terraform, AngularJS.
Qualifications:
- Bachelor’s degree and/or relevant FinTech or enterprise software experience.
- You don’t need to tick every box — we value potential, curiosity and mindset as much as experience.
- Excellent presentation and communication skills, with confidence engaging both technical and non-technical audiences.
- Strong interest in — or experience with — SaaS, Cloud and enterprise technology.
- Experience working within a structured sales methodology (e.g. MEDDIC, Value Selling).
- Familiarity with subscription or recurring revenue models (or a desire to become an expert).
- Comfort translating technical concepts into clear, business-focused value conversations.
- A general understanding of APIs and modern application architectures.
- 5+ years’ experience in Sales Engineering, Presales, Solution Consulting or Solution Architecture.
Benefits:
- Company equity.
- Retirement programs.
- Medical, dental and vision insurance.
- Paid holidays and “wellness” days and company wide winter break.
- Generous, flexible time off.
- 6 months fully paid parental leave.
- Learning & Development stipend.
- Opportunities to volunteer and give back, including charitable donation match.
- Free resources and support for your mental wellbeing.
Senior Customer Solution Engineer in London employer: Zuora
At Zuora, we pride ourselves on being an exceptional employer, particularly for our Senior Customer Solution Engineers based in the vibrant London area. Our collaborative work culture fosters innovation and growth, offering comprehensive onboarding, generous benefits including equity and flexible time off, and a strong commitment to employee development. Join us to make a meaningful impact while working with cutting-edge technology and a team that values your potential and contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Solution Engineer in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Zuora. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Zuora before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Customer Solution Engineer in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Zuora:Your cover letter is your chance to shine! Tell us why you want to work at Zuora specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Zuora!
How to prepare for a job interview at Zuora
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
