Software Engineer London, Greater London, England, United Kingdom

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

The core purpose of this role is to contribute to, implement and support Zuora’s subscription experience platform, Zephr. Zephr is a key part of Zuora’s offering, empowering leading digital publishers and media companies to manage and optimize their subscription experiences through AI-powered paywalls and user journeys. The role involves a blend of frontend, backend and design concerns, whilst all the while considering end user experience and handling webscale traffic. You will have opportunities to propose changes to the system architecture design whilst working with other parts of the business and vendors to determine functional requirements, collaborate on designs and iterate on technical solutions. You will help the team by taking part in code reviews, contributing to technical standards, helping to implement best practices and improve operational processes.

This is a location specific position that requires you to come into the office regularly to be most effective.

What you’ll do:

• Contribute to development & scaling of a high throughput, high availability, public-facing multi-tenanted application.
• Lead the design and implementation of innovative solutions for complex end-user facing and backend challenges, directly impacting user engagement and business growth.
• Develop & maintain secure, performant and simple-to-integrate APIs for internal, B2B and public consumers.
• Work closely with product management to translate business requirements into technical specifications, and with operations to ensure robust, scalable, and maintainable systems.
• Experience a culture of continuous learning, with opportunities for mentorship, knowledge sharing, and professional development.

Your experience:

• Strong proficiency in Java (JDK 21 or newer).
• A strong commitment to developing high-quality, testable code, including unit, integration, and end-to-end testing, while actively considering operational concerns (observability, logging, alerting) throughout the development lifecycle.
• Passion for API and documentation-first development.
• Enthusiasm for using AI tooling to aid development.
• Proven experience deploying, monitoring, and troubleshooting microservices in a production environment at scale.
• Designing quality APIs (like REST, gRPC, GraphQL, OpenAPI etc.) and integrating with 3rd party APIs.
• API Security (OAuth2, SAML, JWT etc).
• Strong at the usual best practices stuff: git, TDD, OOP principles (SOLID, design patterns etc).
• A willingness to be adaptable and pick up new technologies and tools as necessary.
• Experience with reverse proxies (HAProxy, Envoy, nginx etc).
• Terraform+AWS.
• Experience with modern frontend frameworks beyond React is a plus, especially Svelte as we explore its potential.
• Experience with simulated load (JMeter/Gatling/wrk2 etc) and JVM profiling to identify and fix performance bottlenecks.
• Hands-on experience with instrumentation and analysis of production metrics using tools like Prometheus, Grafana, InfluxDB, or the ELK stack to identify performance bottlenecks and ensure system health.

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs” are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, variable bonus and performance reward opportunities, and retirement programs.
• Medical, dental and vision insurance.
• Generous, flexible time off.
• Paid holidays, “wellness” days and company wide end of year break.
• 6 months fully paid parental leave.
• Learning & Development stipend.
• Opportunities to volunteer and give back, including charitable donation match.
• Free resources and support for your mental wellbeing.

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace:

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

Let’s do this. You’re unique and we’re on a journey – so let’s embark on a unique journey together. We encourage you to apply to all roles that utilize your skills and ignite the passion within you. No matter where you’re located, or which team you work on, you’ll be part of a group of people working together to build a better world: The World Subscribed.