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For Companies At a Glance
- Tasks: Support enterprise customers by translating tech into business value and leading impactful demos.
- Company: Join Zuora, a leader in subscription-based business solutions.
- Benefits: Competitive pay, flexible time off, health benefits, and learning opportunities.
- Other info: Flexible working with regular office collaboration in London.
- Why this job: Make a real impact in a collaborative environment with innovative technology.
- Qualifications: 5+ years in Sales Engineering or Solution Consulting; strong communication skills.
The predicted salary is between 70000 - 90000 £ per year.
Location: London, Greater London, England, United Kingdom
About Zuora
At Zuora, we’re building what we call Modern Business. As the world moves toward subscription and usage-based models, we help organisations create recurring customer relationships that drive sustainable growth — for their businesses, their customers and the planet. Our platform powers some of the world’s most innovative companies across software, media, telecom, IoT and beyond, enabling them to monetise new business models, deepen customer relationships and deliver exceptional digital experiences.
The Team & The Opportunity
We’re looking for a Senior Customer Solution Engineer to join our growing EMEA team, supporting enterprise customers and prospects across the region. This is a highly collaborative, customer-facing role where you’ll sit at the intersection of technology, business strategy and value-based selling. You’ll partner closely with Account Executives, Product, Solutions and Customer teams to help organisations understand what’s possible with Zuora — and how to turn that into real business outcomes. This role is location-specific and designed for someone ideally based in the London or Home Counties area, with regular time spent collaborating in our office to maximise impact.
What You’ll Be Doing
- Become a trusted Zuora expert through comprehensive onboarding and enablement across our products, solutions and use cases.
- Build strong technical relationships with customers and prospects, developing a deep understanding of their goals, constraints and operating models.
- Lead compelling product demonstrations and technical presentations for senior stakeholders, including C-level audiences.
- Design tailored, end-to-end demos aligned to each customer’s strategic objectives across multiple industries.
- Support complex enterprise sales cycles by securing technical wins, addressing objections and clearly differentiating Zuora’s value.
- Partner with Product and Solutions teams to influence roadmap priorities based on customer and market feedback.
- Own adoption and technical health across accounts, ensuring customers realise value and meet agreed KPIs.
- Help shape commercial strategy and identify expansion opportunities across business units and use cases.
- Coordinate technical resources across Zuora and our partners to support successful outcomes.
- Contribute to RFPs/RFIs, field events, and customer references where appropriate.
- Support escalation management and collaborate cross-functionally to resolve issues and drive success.
- Travel within your territory as needed.
What We’re Looking For
You don’t need to tick every box — we value potential, curiosity and mindset as much as experience.
- 5+ years’ experience in Sales Engineering, Presales, Solution Consulting or Solution Architecture.
- Strong interest in — or experience with — SaaS, Cloud and enterprise technology.
- Comfort translating technical concepts into clear, business-focused value conversations.
- Excellent presentation and communication skills, with confidence engaging both technical and non-technical audiences.
- Familiarity with subscription or recurring revenue models (or a desire to become an expert).
- Experience working within a structured sales methodology (e.g. MEDDIC, Value Selling).
- A general understanding of APIs and modern application architectures.
- Bachelor’s degree and/or relevant FinTech or enterprise software experience.
Our Technology Environment
You’ll work alongside teams using modern, cloud-native technologies including: Java, Spring, REST APIs, Microservices, Kafka, Spark, NodeJS, AWS, Kubernetes, Terraform, AngularJS.
Life at Zuora (ZEOLife)
As a ZEO, you’re empowered to take ownership, think differently and make a measurable impact. We’re building an inclusive, high-performance culture where people can grow, learn and do the best work of their careers.
We Support Our People With
- Competitive compensation and performance-based incentives.
- Comprehensive health and wellbeing benefits.
- Generous, flexible time off plus company-wide year-end break.
- Fully paid parental leave.
- Learning & development stipend.
- Volunteering opportunities and charitable donation matching.
- Mental wellbeing resources and support.
(Benefits may vary by country and will be discussed during the interview process.)
Flexible Working, Done Thoughtfully
Zuora teams are empowered to design ways of working that balance flexibility with collaboration. For this role, you’ll combine remote work with regular in-office collaboration in London at least 3 times per week helping you build strong relationships and maximise impact.
Our Commitment to Inclusion
At Zuora, everyone belongs. Different perspectives, experiences and backgrounds make us stronger. We’re proud to be an equal opportunity employer and encourage applications from all communities. If you need adjustments or support during the application or interview process, we’re here to help.
Sr Customer Solution Engineer employer: Zuora Community
Contact Detail:
Zuora Community Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sr Customer Solution Engineer
✨Tip Number 1
Network like a pro! Reach out to current or former Zuora employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Personal connections can give you insights that you won’t find in the job description.
✨Tip Number 2
Prepare for those interviews by practising your presentation skills. Since this role involves engaging with both technical and non-technical audiences, make sure you can clearly communicate complex ideas in a simple way. Role-play with a friend or record yourself to improve.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of examples where you've tackled challenges in previous roles, especially in sales engineering or solution consulting. This will demonstrate your ability to add value to Zuora’s customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Zuora team.
We think you need these skills to ace Sr Customer Solution Engineer
Some tips for your application 🫡
Show Your Passion for Technology: When writing your application, let us see your enthusiasm for SaaS and cloud technologies. Share any relevant experiences or projects that highlight your interest in these areas, as we love candidates who are genuinely excited about what they do!
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We want to see how your background aligns with the role of a Senior Customer Solution Engineer, so don’t hold back on showcasing your relevant expertise!
Be Clear and Concise: We appreciate clarity in communication, so keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to digest your key achievements and skills — remember, less is often more!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Zuora!
How to prepare for a job interview at Zuora Community
✨Know Your Stuff
Make sure you have a solid understanding of Zuora's products and the subscription model. Familiarise yourself with their platform and how it helps businesses grow. This will allow you to speak confidently about how you can contribute to their goals.
✨Tailor Your Approach
Prepare to discuss how your experience aligns with the specific needs of the role. Think about examples from your past that demonstrate your ability to build technical relationships and lead product demonstrations, especially for C-level stakeholders.
✨Practice Your Pitch
Since this role involves a lot of presentations, practice delivering your ideas clearly and engagingly. Focus on translating technical concepts into business value, as this is crucial for connecting with both technical and non-technical audiences.
✨Ask Insightful Questions
During the interview, don’t hesitate to ask questions that show your interest in Zuora’s future and its customers. Inquire about their current challenges or upcoming projects, which will demonstrate your proactive mindset and genuine interest in the role.