Site Reliability Engineer II

About Zuora: At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models—from subscriptions and usage‑based pricing to AI‑driven and outcome‑based offerings—helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

Location: This position is located in the Zuora Costa Rica office (Heredia) and requires a hybrid schedule: 3 days in office and 2 days remote.

Opportunity: Join Zuora’s high‑impact Operations team to power the backbone of our industry‑leading SaaS platform. You will ensure the reliability, scalability, and performance of Zuora’s global production environment while building the next generation of intelligent operations.

Responsibilities:

• Design and implement intelligent automation for infrastructure lifecycle management, including self‑healing, anomaly detection, and automated remediation using Infrastructure as Code (IaC) and AI‑driven tooling.
• Apply AI/ML techniques for predictive monitoring and proactive performance optimization to identify issues before they impact customers.
• Lead complex incident response efforts and root cause analyses, embedding automation and continuous learning into operational processes.
• Improve system reliability through dynamic scaling, telemetry instrumentation, and automated performance tuning.
• Enhance operational runbooks and playbooks by eliminating manual processes through automation.
• Evaluate and adopt emerging AIOps, cloud‑native, and distributed systems technologies to continuously improve our platform.
• Partner cross‑functionally with Product Engineering, Customer Support, Global Services, Deal Desk, and Sales to deliver exceptional customer experiences.

Qualifications:

• 2–4 years of experience in Linux systems administration and/or Python development in production environments.
• Strong Linux administration skills, including troubleshooting, service management, performance tuning, and networking fundamentals.
• Experience developing Python scripts or lightweight applications to automate operational workflows and system management.
• Hands‑on experience with Docker and familiarity with Kubernetes concepts, including deployments, services, and scaling.
• At least one year of experience supporting SaaS or cloud‑native production environments.
• Working knowledge of messaging platforms and databases such as Kafka, Redis, MySQL, or similar technologies.
• Experience contributing to CI/CD pipelines and deployment automation.
• Hands‑on experience with monitoring and observability platforms such as Prometheus, Grafana, or similar tools.
• Experience participating in incident response, post‑incident reviews, and root cause analysis.
• A demonstrated passion for automation and improving operational efficiency.

Nice to Have:

• Experience with Jenkins, Terraform, GitOps, or advanced Infrastructure as Code practices.
• Exposure to AI/ML technologies for anomaly detection, predictive operations, or intelligent automation.
• Relevant certifications such as RHCSA, AWS/Azure/GCP certifications, PCAP (Python), Docker Certified Associate (DCA), Certified Kubernetes Administrator (CKA), or SRE‑related certifications.

Benefits:

• Competitive compensation, variable bonus and performance‑based reward opportunities, and retirement programs.
• Medical, dental, and vision insurance.
• Generous, flexible time off, plus paid holidays, wellness days, and a company‑wide year‑end break.
• Paid parental leave (including fully paid leave for eligible employees, subject to local policy).
• Learning & development stipend to support ongoing growth.
• Opportunities to volunteer and give back, including charitable donation matching where available.
• Mental wellbeing resources and support.
• Benefits may vary by location; details will be shared during the interview process.

About The Team: Zuora’s Operations team is responsible for keeping our global SaaS platform running reliably, securely, and at scale. We combine operational excellence with engineering best practices to build resilient systems that enable our customers to succeed.

Commitment to an Inclusive Workplace: We do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability status, or any other legally protected characteristic. We encourage candidates from all backgrounds to apply. Applicants needing special assistance during the interview process or to access our website may contact assistance@zuora.com.