At a Glance
- Tasks: Service and repair domestic gas appliances while providing top-notch customer service.
- Company: Join Zuno, a rapidly growing installation company with a vibrant team culture.
- Benefits: Enjoy 30 days annual leave, private medical cover, and ongoing training opportunities.
- Other info: Be part of a supportive team with regular socials and career progression.
- Why this job: Make a real difference in customers' lives while working with award-winning products.
- Qualifications: Must have ACS qualifications and at least 5 years of boiler service experience.
The predicted salary is between 30000 - 40000 £ per year.
Location: Leeds / Wakefield
About Zuno
When you join Zuno, you become part of a rapidly growing team of experts. A proud partner with E.ON, EDF Energy, Worcester Bosch, B&Q, Tesla, and Rangers/Watford Football Clubs – among others. Backed by Brookfield and a part of the HomeServe group, a team that works together to empower our customers' homes and lives.
Zuno offers:
- A great team culture – You will work across departments to make incredible things happen. Then, celebrate regularly with team socials and annual parties.
- A market‑leading tech platform – Our team of developers is constantly improving our award‑winning platform to support customers and engineers.
- Employee progression – We're passionate about our products and enjoy helping others. We also encourage extra training to support career progression.
- Customer champions – Our unique online journey empowers our customers. And through our award‑winning app, we provide ongoing five‑star support throughout the lifetime of our products.
- Award‑winning products – We work with leading manufacturers to install high‑quality products, with many being Which? and Quiet Mark approved.
- Global investors – We're proud to be backed by Brookfield and part of the HomeServe Group.
Job Summary
To undertake service, repair and remedial work on domestic gas appliances and central heating systems. Working in customers' homes you will need to have experienced technical knowledge with great customer skills. We will require occasional boiler installations to be completed in this role. You will be comfortable carrying out both work in progress (WIP) and post‑installation audits on colleagues and subcontractors.
Key Responsibilities
- Responsible for ensuring that all customers receive accurate advice that is relevant to their circumstances.
- Advising and coaching of engineers on best technical practice and customer service issues as required.
- Recognising and highlighting abnormal problems or issues that are (or likely to cause) significant problems with either customers or engineers and highlighting immediately to the appropriate manager.
- Communicating clearly and professionally with customers, engineers, and colleagues.
- Adhering to all relevant legislation, manufacturing regulations and company policies and procedures.
- Undertake service, repair and remedial work as assigned via the Zuno App. (Note: This will be the majority of your workload).
- Proactively seek advice and guidance where needed.
- Carry out Work in Progress (WIP) and Post installation audits on both employed and subcontracted Gas Engineers as requested by the Compliance Team, submitting all paperwork via iAuditor to the Compliance Team.
- Complete full boiler installations occasionally when required.
- Where required you will attend customers’ homes to meet with Gas Safe Register Inspectors and make good any remedial works found on the day.
- You may be requested to carry out desktop auditing from time to time by the Compliance Team.
- Represent Zuno at all times in a professional manner.
- Any other duties which may be required from time to time by the Management Team and Board of Directors, in the course of your employment with Zuno.
Qualifications & Skills
- ACS qualifications (CPA1, CCN1, CENWAT)
- GCSE (or equivalent) Maths and English
- A minimum of 5 years boiler service & repair experience along with fault‑finding skills on all domestic gas boilers.
- Relevant and up‑to‑date industry specific boiler knowledge.
- Experience of working in a customer‑driven environment.
- Health and Safety working experience.
- Analytical and effective problem‑solving skills.
- Clear and effective communication skills with a good command of English.
- Flexible and adaptable to workloads and tasks.
- Confidence in working on your own initiative as well as within a team environment.
- IT Literate.
- Active listening skills.
Benefits
- 30 days annual leave + bank holidays.
- Private medical cover with Aviva.
- 4 x salary Death in Service cover with Zurich.
- Enhanced family‑friendly leave.
- Salary sacrifice pension matched up to 6%.
- Free tea, coffee, fruit and breakfast.
- Modern offices.
- Social events.
- Ongoing training and development opportunities.
*After successful completion of the probationary period
Service & Repair Engineer in Wakefield employer: ZUNO
At Zuno, we pride ourselves on fostering a vibrant team culture where collaboration and celebration go hand in hand. Our commitment to employee growth is evident through ongoing training opportunities and a supportive environment that empowers you to excel in your role as a Service & Repair Engineer. With a market-leading tech platform and partnerships with renowned brands, working in Leeds/Wakefield offers you the chance to be part of an innovative company dedicated to delivering exceptional service and quality products.
StudySmarter Expert Advice🤫
We think this is how you could land Service & Repair Engineer in Wakefield
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings at Zuno or other companies.
✨Tip Number 2
Show off your skills! If you’ve got experience with gas appliances and customer service, make sure to highlight that in conversations. Bring examples of your work or even offer to demonstrate your problem-solving skills during interviews.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to Zuno and express your interest. A friendly email or call can go a long way in making you stand out from the crowd.
✨Tip Number 4
Keep learning! Stay updated on the latest in boiler technology and customer service practices. Consider taking additional courses or certifications that could give you an edge when applying through our website.
We think you need these skills to ace Service & Repair Engineer in Wakefield
Some tips for your application 🫡
Show Your Passion:When writing your application, let us see your enthusiasm for the role of Service & Repair Engineer. Share why you’re excited about working with Zuno and how our values align with your own.
Tailor Your CV:Make sure to customise your CV to highlight your relevant experience in gas appliance service and repair. We want to see how your skills match up with what we’re looking for, so don’t hold back!
Be Clear and Concise:In your written application, keep your language straightforward and professional. We appreciate clarity, so make sure your points are easy to understand and get straight to the point.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at ZUNO
✨Know Your Stuff
Make sure you brush up on your technical knowledge about domestic gas appliances and central heating systems. Be ready to discuss your experience with boiler service and repair, as well as any relevant ACS qualifications you hold. This will show that you're not just a good communicator but also technically savvy.
✨Show Off Your Customer Skills
Since this role involves working directly with customers, be prepared to share examples of how you've provided excellent customer service in the past. Think about times when you resolved issues or went above and beyond for a customer. This will demonstrate that you understand the importance of customer satisfaction.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your analytical and problem-solving skills. Prepare to discuss specific challenges you've faced in previous roles and how you tackled them. Highlight your ability to think on your feet and adapt to changing situations, which is crucial in this field.
✨Communicate Clearly
Practice clear and professional communication, as you'll need to convey technical information to both customers and colleagues. During the interview, focus on articulating your thoughts clearly and confidently. This will help you stand out as someone who can represent Zuno effectively.
