At a Glance
- Tasks: Service and repair domestic gas appliances and central heating systems in customers' homes.
- Company: Join Zuno, a rapidly growing installation company partnered with top brands.
- Benefits: Enjoy 30 days annual leave, private medical cover, and ongoing training.
- Other info: Be part of a supportive team culture with regular socials and career progression.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: ACS qualifications and 5 years of boiler service experience required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Leeds / Wakefield
About Zuno
When you join Zuno, you join more than a trailblazing installation company. You become part of a rapidly growing team of experts. A proud partner with E.ON, EDF Energy, Worcester Bosch, B&Q, Tesla, and Rangers/Watford Football Clubs – among others. Backed by Brookfield and a part of the HomeServe group, a team that works together to empower our customers' homes and lives.
Zuno offers:
- A great team culture – You will work across departments to make incredible things happen. Then, celebrate regularly with team socials and annual parties.
- A market‑leading tech platform – Our team of developers is constantly improving our award‑winning platform to support customers and engineers.
- Employee progression – We're passionate about our products and enjoy helping others. We also encourage extra training to support career progression.
- Customer champions – Our unique online journey empowers our customers. And through our award‑winning app, we provide ongoing five‑star support throughout the lifetime of our products.
- Award‑winning products – We work with leading manufacturers to install high‑quality products, with many being Which? and Quiet Mark approved.
- Global investors – We're proud to be backed by Brookfield and part of the HomeServe Group.
Job Summary
To undertake service, repair and remedial work on domestic gas appliances and central heating systems. Working in customers' homes you will need to have experienced technical knowledge with great customer skills. We will require occasional boiler installations to be completed in this role. You will be comfortable carrying out both work in progress (WIP) and post‑installation audits on colleagues and subcontractors.
Key Responsibilities
- Responsible for ensuring that all customers receive accurate advice that is relevant to their circumstances.
- Advising and coaching of engineers on best technical practice and customer service issues as required.
- Recognising and highlighting abnormal problems or issues that are (or likely to cause) significant problems with either customers or engineers and highlighting immediately to the appropriate manager.
- Communicating clearly and professionally with customers, engineers, and colleagues.
- Adhering to all relevant legislation, manufacturing regulations and company policies and procedures.
- Undertake service, repair and remedial work as assigned via the Zuno App. (Note: This will be the majority of your workload).
- Proactively seek advice and guidance where needed.
- Carry out Work in Progress (WIP) and Post installation audits on both employed and subcontracted Gas Engineers as requested by the Compliance Team, submitting all paperwork via iAuditor to the Compliance Team.
- Complete full boiler installations occasionally when required.
- Where required you will attend customers’ homes to meet with Gas Safe Register Inspectors and make good any remedial works found on the day.
- You may be requested to carry out desktop auditing from time to time by the Compliance Team.
- Represent Zuno at all times in a professional manner.
- Any other duties which may be required from time to time by the Management Team and Board of Directors, in the course of your employment with Zuno.
Qualifications & Skills
- ACS qualifications (CPA1, CCN1, CENWAT)
- GCSE (or equivalent) Maths and English
- A minimum of 5 years boiler service & repair experience along with fault‑finding skills on all domestic gas boilers.
- Relevant and up‑to‑date industry specific boiler knowledge.
- Experience of working in a customer‑driven environment.
- Health and Safety working experience.
- Analytical and effective problem‑solving skills.
- Clear and effective communication skills with a good command of English.
- Flexible and adaptable to workloads and tasks.
- Confidence in working on your own initiative as well as within a team environment.
- IT Literate.
- Active listening skills.
Benefits
- 30 days annual leave + bank holidays.
- Private medical cover with Aviva.
- 4 x salary Death in Service cover with Zurich.
- Enhanced family‑friendly leave.
- Salary sacrifice pension matched up to 6%.
- Free tea, coffee, fruit and breakfast.
- Modern offices.
- Social events.
- Ongoing training and development opportunities.
Field Boiler Service & Repair Engineer in Wakefield employer: ZUNO
At Zuno, we pride ourselves on fostering a vibrant team culture where collaboration and celebration go hand in hand. As a Call Out Advisor in our Leeds office, you'll benefit from ongoing training and development opportunities, ensuring your career progression is supported while you help empower our customers with award-winning products and exceptional service. With a market-leading tech platform and a commitment to employee well-being, Zuno is an excellent employer for those seeking meaningful and rewarding work in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Field Boiler Service & Repair Engineer in Wakefield
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Field Boiler Service & Repair Engineer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Get your hands dirty with some practical experience! If you can, volunteer or take on freelance gigs related to boiler service and repair. This not only sharpens your skills but also shows potential employers that you’re proactive and passionate about your craft.
✨Tip Number 3
Prepare for interviews by brushing up on your technical knowledge and customer service skills. Be ready to discuss specific scenarios where you’ve solved problems or provided excellent service. Remember, they want to see how you handle real-life situations!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people at Zuno. Plus, it shows you’re genuinely interested in being part of our awesome team!
We think you need these skills to ace Field Boiler Service & Repair Engineer in Wakefield
Some tips for your application 🫡
Show Your Technical Skills:Make sure to highlight your ACS qualifications and any relevant experience in boiler service and repair. We want to see how your skills match up with what we need, so don’t hold back!
Customer Service Matters:Since you'll be working directly with customers, it's crucial to showcase your communication skills. Share examples of how you've provided excellent customer service in the past – it really makes a difference!
Tailor Your Application:Take a moment to customise your application for Zuno. Mention our partnerships and how you can contribute to our team culture. We love seeing candidates who are genuinely interested in what we do!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly. Plus, it shows you're tech-savvy, which we appreciate!
How to prepare for a job interview at ZUNO
✨Know Your Stuff
Make sure you brush up on your technical knowledge about domestic gas appliances and central heating systems. Be ready to discuss your experience with boiler service and repair, as well as any specific challenges you've faced and how you overcame them.
✨Show Off Your Customer Skills
Since this role involves working directly with customers, be prepared to share examples of how you've provided excellent customer service in the past. Highlight your communication skills and how you handle difficult situations with clients.
✨Be a Team Player
Zuno values teamwork, so think of instances where you've collaborated with others to achieve a goal. Discuss how you can contribute to their great team culture and support your colleagues, especially when it comes to coaching and advising engineers.
✨Stay Professional
Remember that you'll be representing Zuno in customers' homes. Emphasise your commitment to professionalism and adherence to company policies. Prepare to discuss how you ensure compliance with health and safety regulations in your work.
