At a Glance
- Tasks: Lead the EV DNO team, manage workloads, and oversee DNO applications.
- Company: Join a forward-thinking company in the renewables sector based in Leeds.
- Benefits: Competitive salary, career growth, and a chance to make a difference in renewables.
- Other info: Dynamic work environment with opportunities for professional development.
- Why this job: Be a key player in the transition to electric vehicles and renewable energy.
- Qualifications: Experience in team leadership and a solid understanding of EV installations.
The predicted salary is between 51750 - 63250 £ per year.
EV DNO Team Lead Role
Are you ready to take the next step in your career within the Renewables department?
We are currently seeking a Full-Time Renewables Lead - EV DNO to guide our EV DNO team based on-site in Leeds.
In this leadership role, you will be instrumental in coordinating daily workloads, coaching team members, overseeing DNO applications, and managing first-line escalations.
If you have a strong understanding of EV installations and DNO processes, combined with excellent problem-solving skills and previous experience in a team-leading, administration or operations, this is a fantastic opportunity to drive process improvements and support our Grid Connections Manager.
To provide day-to-day leadership and support to the EV DNO team, coordinating workloads, supporting colleagues, managing first-line escalations and ensuring cases are progressed effectively and within agreed timescales.
Key Responsibilities
- Lead and support the EV DNO team, providing day-to-day guidance, coaching and direction.
- Allocate and prioritise workloads, ensuring tasks are distributed effectively and cases are progressed within agreed timescales.
- Oversee the review of customer photographs and documentation, ensuring the correct Connect & Notify or DNO application route is identified.
- Oversee DNO applications, isolator requirements and cases progressing through to approval and handover.
- Manage and monitor the Intercom inbox, ensuring customer and DNO enquiries are responded to promptly and appropriately.
- Act as the first point of escalation for complex cases, customer concerns and DNO issues, resolving where possible and escalating to the Grid Connections Manager where required.
- Monitor team performance, workload, case ageing and key SLAs, providing regular reporting and updates to the Grid Connections Manager.
- Liaise with Technical, Planning, Sales and other teams to resolve issues and maintain smooth case progression.
- Identify process improvements, recurring issues and training requirements within the team.
- Support the Grid Connections Manager with wider operational projects, process changes and team performance management.
Skills / Experience
- Previous experience in a team-leading, senior administration or operational role.
- Strong understanding of EV installations and DNO processes.
- Excellent organisational, communication and problem-solving skills.
- Ability to prioritise workloads and make effective decisions.
- Confident managing escalations and challenging situations.
- Ability to coach, support and develop team members.
- Strong attention to detail and ability to work with technical information.
- Experience in renewables, utilities, EV or DNO processes desirable.
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Renewables Lead - EV DNO in Leeds employer: ZUNO
At Zuno, we pride ourselves on fostering a vibrant team culture where collaboration and celebration go hand in hand. As a Call Out Advisor in our Leeds office, you'll benefit from ongoing training and development opportunities, ensuring your career progression is supported while you help empower our customers with award-winning products and exceptional service. With a market-leading tech platform and a commitment to employee well-being, Zuno is an excellent employer for those seeking meaningful and rewarding work in a dynamic environment.
