At a Glance
- Tasks: Lead a dynamic team to coordinate and schedule installations for boilers and air conditioning.
- Company: Join Zuno, a rapidly growing installation company partnered with top brands.
- Benefits: Enjoy 30 days leave, private medical cover, and ongoing training opportunities.
- Other info: Be part of a supportive culture with regular team socials and career progression.
- Why this job: Make a real impact by enhancing customer experiences in a fast-paced environment.
- Qualifications: Experience in planning teams and strong communication skills are essential.
The predicted salary is between 30000 - 38000 £ per year.
Installation Planning Manager Leeds Office Full Time
About Zuno When you join Zuno, you join more than a trailblazing installation company.
You become part of a rapidly growing team of experts.
A proud partner with E.
ON, EDF Energy, Worcester Bosch, B&Q, Tesla, and Rangers/Watford Football Clubs – among others.
Backed by Brookfield and a part of the Home Serve group, a team that works together to empower our customers' homes and lives.
Zuno offers...
- A great team culture – You will work across departments to make incredible things happen.
Then, celebrate regularly with team socials and annual parties.
- A market-leading tech platform – Our team of developers is constantly improving our award-winning platform to support customers and engineers.
- Employee progression – We're passionate about our products and enjoy helping others.
We also encourage extra training to support career progression.
- Customer champions – Our unique online journey empowers our customers.
And through our award-winning app, we provide ongoing five-star support throughout the lifetime of our products.
- Award-winning products – We work with leading manufacturers to install high-quality products, with many being Which? and Quiet Mark approved.
- Global investors – We're proud to be backed by Brookfield and part of the Home Serve Group
- Job
Summary: A proactive and people-focused Installation Planning Manager with a strong track record of leading high-performance planning teams within fast-paced, customer-centric environments.
Skilled in overseeing complex scheduling operations across boilers and air conditioning installations, ensuring a seamless customer experience from the moment a job is allocated to an engineer through to completion.
Recognised for leading from the front, building robust processes, and fostering an engaged, motivated, and high trust team culture.
Experienced in coordinating multidisciplinary teams, aligning resources, and maintaining operational readiness across weekdays, weekends, and evenings.
Adept at using data insights to support engineer recruitment and workforce planning, while managing engineer and subcontractor diaries to optimise workload distribution.
Calm under pressure, solutions-driven, and committed to ensuring that every customer receives a positive outcome, even when challenges arise.
A collaborative leader who works closely with wider operational teams to improve processes, strengthen communication, and drive collective success.
Fully committed to maintaining compliance with legislation, manufacturer requirements, and internal policies, while ensuring planning systems, calendars, and workflows remain accurate and up to date.
Key Responsibilities
- As Installation Planning Manager, you will oversee the effective coordination and scheduling of work across the Boilers and Air Conditioning planning teams, ensuring all installation jobs are managed efficiently and deliver a seamless customer experience.
- You will take a proactive approach to identifying and resolving issues, developing processes, and improving operational workflows to enhance the day-to-day running of the planning team.
- You will ensure the correct resources are available when required, including forecasting and arranging staffing coverage for weekends and evenings to meet business demand.
- Working closely with the Data and Engineer Engagement teams, you will use data driven insights to support the recruitment and allocation of engineers.
You will also build strong, trusting relationships with engineers, actively engaging with them and ensuring their diaries and workloads are well-managed.
- You will react swiftly and positively to installation issues, providing timely and effective solutions that ensure complete customer satisfaction.
You will support your planning team through challenges by offering guidance, listening to calls, completing manager callbacks, and delivering ongoing advice and coaching.
- Daily tasks will be allocated and overseen by you in a fair and consistent manner, and you will act as a central point of support within the department whenever needed.
- You will uphold all relevant legislation, manufacturer regulations, and company policies and procedures, ensuring full compliance at all times.
- The role also involves collaborating effectively with other operational teams, encouraging joint working and improved communication.
- You will ensure all calendar discounts remain accurate and up to date, and undertake any additional duties required by the Management Team or Board of Directors as part of your employment.
Experience and
Qualifications
- As Installation Planning Manager, you will oversee the effective coordination and scheduling of work across the Boilers, or HVAC planning teams, ensuring all installation jobs are managed efficiently and deliver a seamless customer experience.
- Proven experience leading planning or scheduling teams within a fast-paced, customer-focused environment
- Strong IT literacy across mainstream systems and planning/scheduling software
- Excellent time-management, organisational, and prioritisation skills
- Clear and effective communication skills with strong command of English
- Skilled in coaching, active listening, and mentoring team members
- Experienced in resolving customer issues with positive outcomes
- Strong background in direct people management and team engagement
- Driven to deliver high-quality customer experiences and team performance
- Ability to engage, motivate, and unite teams towards shared objectives
- Calm, confident, and effective when working under pressure in time-sensitive environments
- GCSEs (or equivalent) in Maths and English; graduate calibre with NVQ Level 3 in Business Administration, Customer Service, or similar.
Benefits
- 30 days annual leave + bank holidays
- Private medical cover with Aviva*
- 4 x salary Death in Service cover with Zurich*
- Enhanced family friendly leave
- Salary sacrifice pension matched up to 6%
- Free tea, coffee, fruit and breakfast
- Modern offices
- Social events
- Ongoing training and development opportunities *After probationary period
Installation Scheduling Manager in Leeds employer: ZUNO
At Zuno, we pride ourselves on fostering a vibrant team culture where collaboration and celebration go hand in hand. As a Call Out Advisor in our Leeds office, you'll benefit from ongoing training and development opportunities, ensuring your career progression is supported while you help empower our customers with award-winning products and exceptional service. With a market-leading tech platform and a commitment to employee well-being, Zuno is an excellent employer for those seeking meaningful and rewarding work in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Installation Scheduling Manager in Leeds
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Installation Scheduling Manager at ZUNO!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like ZUNO or be willing to refer you for that Installation Scheduling Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from ZUNO who’s on the lookout for their next Installation Scheduling Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Installation Scheduling Manager role at ZUNO!
We think you need these skills to ace Installation Scheduling Manager in Leeds
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at ZUNO. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at ZUNO
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at ZUNO. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
