At a Glance
- Tasks: Support engineers and customers by managing installation schedules and resolving planning issues.
- Company: Join Zuno, a rapidly growing installation company partnered with top brands.
- Benefits: Enjoy 30 days leave, private medical cover, and ongoing training opportunities.
- Other info: Work in a modern office with regular social events and career progression.
- Why this job: Be part of a dynamic team making Zuno an international household name.
- Qualifications: Excellent customer service and communication skills; computer literate.
The predicted salary is between 30000 - 40000 £ per year.
About Zuno
When you join Zuno, you become part of a rapidly growing team of experts. A proud partner with E.ON, EDF Energy, Worcester Bosch, B&Q, Tesla, and Rangers/Watford Football Clubs – among others. Backed by Brookfield and a part of the HomeServe group, a team that works together to empower our customers' homes and lives.
Zuno offers:
- A great team culture – You will work across departments to make incredible things happen. Then, celebrate regularly with team socials and annual parties.
- A market‑leading tech platform – Our team of developers is constantly improving our award‑winning platform to support customers and engineers.
- Employee progression – We're passionate about our products and enjoy helping others. We also encourage extra training to support career progression.
- Customer champions – Our unique online journey empowers our customers. And through our award‑winning app, we provide ongoing five‑star support throughout the lifetime of our products.
- Award‑winning products – We work with leading manufacturers to install high‑quality products, with many being Which? and Quiet Mark approved.
- Global investors – We're proud to be backed by Brookfield and part of the HomeServe Group.
What you’ll do
We are looking for a driven, dedicated and passionate Installation Planner to join our fast‑growing team who would like to be part of the team making Zuno an international household name. As an Installation Planner, you will play a fundamental part in supporting our growth and ambition by engaging with our engineers and customers and assisting in any scheduling issues which may arise.
- Remotely assist engineers with their diary management and workload.
- Communicate clearly with engineers and customers offering solutions, recommendations and reassurance.
- Monitor and action any planning issues that may arise.
- Build relationships with different teams within the company.
- Be reactive, engaged and forward thinking.
Who you are
- Have excellent customer service skills.
- Excellent communication skills both verbal and written.
- Computer Literate (the role will require you to use a range of Microsoft/Google software).
- Ability to work well under pressure.
- Clear and effective communication skills.
- Well organised and friendly.
- Confident personality.
Who excels in this role?
Zuno Installation Planners are typically:
- Driven, hardworking and proactive individuals, who thrive in team environments.
- Eager to learn and innovate.
- Confident in their natural ability to establish strong relationships with customers and engineers.
Benefits
- 30 days annual leave + bank holidays
- Private medical cover with Aviva*
- 4 x salary Death in Service cover with Zurich*
- Enhanced family friendly leave
- Salary sacrifice pension matched up to 6%
- Free tea, coffee, fruit and breakfast
- Modern offices
- Social events
- Ongoing training and development opportunities
*After probationary period
Installation Scheduler in Leeds employer: Zuno
Zuno is an exceptional employer located in Leeds, offering a dynamic work environment where innovation meets sustainability. With a strong focus on employee growth and development, we provide comprehensive training and career advancement opportunities, ensuring that our team members thrive in their roles. Our collaborative culture fosters open communication and teamwork, making Zuno not just a workplace, but a community dedicated to making a positive impact through energy solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Installation Scheduler in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Zuno. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Zuno before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Installation Scheduler in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Zuno:Your cover letter is your chance to shine! Tell us why you want to work at Zuno specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Zuno!
How to prepare for a job interview at Zuno
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
