Installation Planning Manager in Leeds

About Zuno

When you join Zuno, you join more than a trailblazing installation company. You become part of a rapidly growing team of experts. A proud partner with E.ON, EDF Energy, Worcester Bosch, B&Q, Tesla, and Rangers/Watford Football Clubs – among others. Backed by Brookfield and a part of the HomeServe group, a team that works together to empower our customers' homes and lives.

Zuno offers:

• A great team culture – You will work across departments to make incredible things happen. Then, celebrate regularly with team socials and annual parties.
• A market-leading tech platform – Our team of developers is constantly improving our award‑winning platform to support customers and engineers.
• Employee progression – We're passionate about our products and enjoy helping others. We also encourage extra training to support career progression.
• Customer champions – Our unique online journey empowers our customers. And through our award‑winning app, we provide ongoing five‑star support throughout the lifetime of our products.
• Award‑winning products – We work with leading manufacturers to install high‑quality products, with many being Which? and Quiet Mark approved.
• Global investors – We’re proud to be backed by Brookfield and part of the HomeServe Group.

Job Summary

A proactive and people‑focused Installation Planning Manager with a strong track record of leading high‑performance planning teams within fast‑paced, customer‑centric environments. Skilled in overseeing complex scheduling operations across boilers and air‑conditioning installations, ensuring a seamless customer experience from the moment a job is allocated to an engineer through to completion. Recognised for leading from the front, building robust processes, and fostering an engaged, motivated, and high‑trust team culture. Experienced in coordinating multidisciplinary teams, aligning resources, and maintaining operational readiness across weekdays, weekends, and evenings. Adept at using data insights to support engineer recruitment and workforce planning, while managing engineer and subcontractor diaries to optimise workload distribution. Calm under pressure, solutions‑driven, and committed to ensuring that every customer receives a positive outcome, even when challenges arise. A collaborative leader who works closely with wider operational teams to improve processes, strengthen communication, and drive collective success. Fully committed to maintaining compliance with legislation, manufacturer requirements, and internal policies, while ensuring planning systems, calendars, and workflows remain accurate and up to date.

Key Responsibilities

• Oversee the effective coordination and scheduling of work across the Boilers and Air Conditioning planning teams, ensuring all installation jobs are managed efficiently and deliver a seamless customer experience.
• Take a proactive approach to identifying and resolving issues, developing processes, and improving operational workflows to enhance the day‑to‑day running of the planning team.
• Ensure the correct resources are available when required, including forecasting and arranging staffing coverage for weekends and evenings to meet business demand.
• Work closely with the Data and Engineer Engagement teams, using data‑driven insights to support the recruitment and allocation of engineers.
• Build strong, trusting relationships with engineers, actively engaging with them and ensuring their diaries and workloads are well‑managed.
• React swiftly and positively to installation issues, providing timely and effective solutions that ensure complete customer satisfaction.
• Support the planning team through challenges by offering guidance, listening to calls, completing manager callbacks, and delivering ongoing advice and coaching.
• Allocate and oversee daily tasks fairly and consistently, acting as a central point of support within the department whenever needed.
• Uphold all relevant legislation, manufacturer regulations, and company policies and procedures, ensuring full compliance at all times.
• Collaborate effectively with other operational teams, encouraging joint working and improved communication.
• Ensure all calendar discounts remain accurate and up to date, undertaking any additional duties required by the Management Team or Board of Directors as part of employment.

Experience and Qualifications

• Proven experience leading planning or scheduling teams within a fast‑paced, customer‑focused environment.
• Strong IT literacy across mainstream systems and planning/scheduling software.
• Excellent time‑management, organisational, and prioritisation skills.
• Clear and effective communication skills with a strong command of English.
• Skilled in coaching, active listening, and mentoring team members.
• Experienced in resolving customer issues with positive outcomes.
• Strong background in direct people management and team engagement.
• Driven to deliver high‑quality customer experiences and team performance.
• Ability to engage, motivate, and unite teams towards shared objectives.
• Calm, confident, and effective when working under pressure in time‑sensitive environments.
• GCSEs (or equivalent) in Maths and English; graduate calibre with NVQ Level 3 in Business Administration, Customer Service, or similar.

Benefits

• 30 days annual leave plus bank holidays.
• Private medical cover with Aviva* (after probationary period).
• 4× salary Death in Service cover with Zurich* (after probationary period).
• Enhanced family‑friendly leave.
• Salary sacrifice pension matched up to 6%.
• Free tea, coffee, fruit and breakfast.
• Modern offices.
• Social events.
• Ongoing training and development opportunities.