At a Glance
- Tasks: Support engineers and customers by managing schedules and resolving planning issues.
- Company: Join Zuno, a rapidly growing installation company partnered with top brands.
- Benefits: Enjoy 30 days leave, private medical cover, and ongoing training opportunities.
- Other info: Work in a modern office with regular social events and career progression.
- Why this job: Be part of a dynamic team making Zuno an international household name.
- Qualifications: Excellent customer service and communication skills; computer literate.
The predicted salary is between 30000 - 40000 £ per year.
About Zuno
When you join Zuno, you join more than a trailblazing installation company. You become part of a rapidly growing team of experts. A proud partner with E.ON, EDF Energy, Worcester Bosch, B&Q, Tesla, and Rangers/Watford Football Clubs – among others. Backed by Brookfield and a part of the HomeServe group, a team that works together to empower our customers' homes and lives.
Zuno offers:
- A great team culture – You will work across departments to make incredible things happen. Then, celebrate regularly with team socials and annual parties.
- A market‑leading tech platform – Our team of developers is constantly improving our award‑winning platform to support customers and engineers.
- Employee progression – We're passionate about our products and enjoy helping others. We also encourage extra training to support career progression.
- Customer champions – Our unique online journey empowers our customers. And through our award‑winning app, we provide ongoing five‑star support throughout the lifetime of our products.
- Award‑winning products – We work with leading manufacturers to install high‑quality products, with many being Which? and Quiet Mark approved.
- Global investors – We're proud to be backed by Brookfield and part of the HomeServe Group.
What you’ll do
We are looking for a driven, dedicated and passionate Installation Planner to join our fast‑growing team who would like to be part of the team making Zuno an international household name. As an Installation Planner, you will play a fundamental part in supporting our growth and ambition by engaging with our engineers and customers and assisting in any scheduling issues which may arise.
- Remotely assist engineers with their diary management and workload.
- Communicate clearly with engineers and customers offering solutions, recommendations and reassurance.
- Monitor and action any planning issues that may arise.
- Build relationships with different teams within the company.
- Be reactive, engaged and forward thinking.
Who you are
- Have excellent customer service skills.
- Excellent communication skills both verbal and written.
- Computer Literate (the role will require you to use a range of Microsoft/Google software).
- Ability to work well under pressure.
- Clear and effective communication skills.
- Well organised and friendly.
- Confident personality.
Who excels in this role?
Zuno Installation Planners are typically:
- Driven, hardworking and proactive individuals, who thrive in team environments.
- Eager to learn and innovate.
- Confident in their natural ability to establish strong relationships with customers and engineers.
Benefits
- 30 days annual leave + bank holidays
- Private medical cover with Aviva*
- 4 x salary Death in Service cover with Zurich*
- Enhanced family friendly leave
- Salary sacrifice pension matched up to 6%
- Free tea, coffee, fruit and breakfast
- Modern offices
- Social events
- Ongoing training and development opportunities
*After probationary period
Installation Planner: Scheduling & Engineer Liaison in Leeds employer: ZUNO
At Zuno, we pride ourselves on fostering a vibrant team culture where collaboration and celebration go hand in hand. As a Call Out Advisor in our Leeds office, you'll benefit from ongoing training and development opportunities, ensuring your career progression is supported while you help empower our customers with award-winning products and exceptional service. With a market-leading tech platform and a commitment to employee well-being, Zuno is an excellent employer for those seeking meaningful and rewarding work in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Installation Planner: Scheduling & Engineer Liaison in Leeds
✨Tip Number 1
Network like a pro! Reach out to current employees at Zuno on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Installation Planner role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by practising common questions related to scheduling and customer service. Think of examples from your past experiences that showcase your skills in communication and problem-solving. We want to see how you handle pressure!
✨Tip Number 3
Show your enthusiasm for Zuno’s mission! Research the company’s partnerships and products, and be ready to discuss how you can contribute to their growth. Your passion for their vision will definitely stand out during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Zuno team. Let’s make it happen together!
We think you need these skills to ace Installation Planner: Scheduling & Engineer Liaison in Leeds
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see that you're genuinely excited about becoming an Installation Planner and how you can contribute to making Zuno a household name.
Tailor Your CV:Make sure your CV is tailored to the job description. Highlight your customer service skills and any experience with scheduling or diary management. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise:In your written application, clarity is key. Use straightforward language and keep your points concise. We appreciate effective communication, so show us you can get your message across without any fluff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ZUNO
✨Know Your Stuff
Before the interview, make sure you understand Zuno's mission and values. Familiarise yourself with their partnerships and the tech platform they use. This will show your genuine interest in the company and help you connect your skills to their needs.
✨Show Off Your Communication Skills
As an Installation Planner, clear communication is key. Prepare examples of how you've effectively communicated with customers or team members in the past. Practice articulating your thoughts clearly and confidently during the interview.
✨Be Proactive and Problem-Solving
Zuno values individuals who are proactive and can think on their feet. Think of scenarios where you've successfully resolved scheduling issues or improved processes. Be ready to discuss these experiences and how they relate to the role.
✨Build Rapport
During the interview, aim to build a connection with your interviewers. Ask questions about their experiences at Zuno and share your enthusiasm for teamwork. A friendly, engaging attitude can leave a lasting impression and demonstrate that you're a great fit for their culture.
