At a Glance
- Tasks: Support engineers and customers with technical knowledge for efficient boiler repairs.
- Company: Join Zuno, a rapidly growing installation company partnered with top brands.
- Benefits: Enjoy 30 days leave, private medical cover, and ongoing training opportunities.
- Other info: Dynamic work environment with regular team socials and career progression.
- Why this job: Be part of a team making Zuno an international household name.
- Qualifications: ACS qualifications and 5 years of boiler service experience required.
The predicted salary is between 35000 - 45000 £ per year.
About Zuno
When you join Zuno, you join more than a trailblazing installation company. You become part of a rapidly growing team of experts. A proud partner with E.ON, EDFEnergy, Worcester Bosch, B&Q Tesla, and Rangers/Watford Football Clubs – among others. Backed by Brookfield and a part of the HomeServe group, a team that works together to empower our customer's homes and lives.
Zuno offers:
- A great team culture – You will work across departments to make incredible things happen. Then, celebrate regularly with team socials and annual parties.
- A market-leading tech platform – Our team of developers is constantly improving our award-winning platform to support customers and engineers.
- Employee progression – We're passionate about our products and enjoy helping others. We also encourage extra training to support career progression.
- Customer champions – Our unique online journey empowers our customers. And through our award-winning app, we provide ongoing five-star support throughout the lifetime of our products.
- Award-winning products – We work with leading manufacturers to install high-quality products, with many being Which? and Quiet Mark approved.
- Global investors – We're proud to be backed by Brookfield and part of the HomeServe Group.
Job Summary
We are looking for a driven, dedicated, and passionate Technical Repair Advisor to join our fast-growing team who would like to be part of the team making Zuno an international household name. As a Technical Advisor you will play a fundamental part in supporting our growth and ambition by supporting all engineers who are on site to ensure the customer’s boiler is repaired in a timely and cost efficient manner, ensuring they are compliant and fit to the current regulations and manufacturing standards, whilst also adhering to the exceptionally high standards that Zuno have become renowned for.
Key Responsibilities
- Providing technical knowledge and offer appropriate help and support to customers and engineers throughout the entire customer’s repair journey.
- Remotely assist engineers that are on site, offering technical solutions where required.
- Communicate clearly to customers offering solutions, recommendations, and reassurance.
- Recognise and flag irregular issues that are (or likely to cause) significant problems with either customers or engineers through the correct channels.
- Ensure all Health and Safety requirements are followed.
- Adhere to all relevant legislation, manufacturing regulations and company policies and procedures.
- Desktop audit all repair jobs that have taken place.
- Assist with planning duties as and when required.
- Identify and locate parts and materials to enable the infield teams to repair and maintain boilers.
- Ensure accuracy when updating spreadsheets and Zuno admin systems.
- Build ongoing relationships with Engineers to help develop better engagement.
Qualifications & Skills
- ACS qualifications - ACS qualifications (CPA1, CCN1, CENWAT)
- GCSE Maths and English
- A minimum of 5 years boiler service & repair experience along with fault-finding skills on all domestic gas boilers.
- Relevant and up-to-date industry specific boiler knowledge
- Health and Safety working experience
- Experienced in operating in a fast paced, results driven customer focused role
- Analytical and effective problem-solving skills
- Clear and effective communication skills with a good command of English
- Flexible and adaptable to workloads and tasks
- Confidence in working on your own initiative as well as within a team environment.
- IT Literate
- Active listening skills
Benefits
- 30 days annual leave + bank holidays
- Private medical cover with Aviva*
- 4 x salary Death in Service cover with Zurich*
- Enhanced family friendly leave
- Salary sacrifice pension matched up to 6%
- Free tea, coffee, fruit and breakfast
- Modern offices
- Social events
- Ongoing training and development opportunities
*following successful completion of the probationary period
Gas Technical Service & Repair Advisor in Leeds employer: ZUNO
At Zuno, we pride ourselves on fostering a vibrant team culture where collaboration and celebration go hand in hand. Our commitment to employee growth is evident through ongoing training opportunities and a supportive environment that empowers you to excel in your role as a Gas Technical Service & Repair Advisor. With competitive benefits like private medical cover and generous annual leave, alongside our innovative tech platform, Zuno is an exceptional place to build a rewarding career in the heart of the energy sector.
StudySmarter Expert Advice🤫
We think this is how you could land Gas Technical Service & Repair Advisor in Leeds
✨Tip Number 1
Network like a pro! Reach out to current employees at Zuno on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Make sure you can confidently discuss boiler service and repair, as well as any relevant regulations. Show them you're not just a candidate, but a passionate expert!
✨Tip Number 3
Practice your communication skills! Since you'll be supporting engineers and customers, being clear and reassuring is key. Try role-playing common scenarios with a friend to build your confidence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Zuno team.
We think you need these skills to ace Gas Technical Service & Repair Advisor in Leeds
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see that you're genuinely excited about becoming a part of our team and contributing to Zuno's mission.
Tailor Your CV:Make sure to customise your CV to highlight your relevant experience and skills. Focus on your boiler service and repair background, and how it aligns with what we’re looking for in a Technical Repair Advisor.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your experiences and achievements, so we can easily see how you’d fit into our fast-paced environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at ZUNO
✨Know Your Gas Regulations
Make sure you brush up on the latest gas regulations and standards relevant to the role. Being able to discuss compliance confidently will show that you’re not just knowledgeable but also serious about safety and quality.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled tricky repair issues in the past. Zuno values analytical and effective problem-solving skills, so be ready to share specific scenarios where your expertise made a difference.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since the role involves communicating with both customers and engineers, demonstrating your ability to convey technical information in an understandable way will set you apart.
✨Build Rapport with the Interviewers
Remember, interviews are a two-way street! Engage with your interviewers, ask questions about their team culture, and express your enthusiasm for being part of a growing company like Zuno. Building a connection can leave a lasting impression.
