At a Glance
- Tasks: Support engineers with technical solutions and ensure timely boiler repairs.
- Company: Join Zuno, a rapidly growing installation company with a vibrant team culture.
- Benefits: Enjoy 30 days leave, private medical cover, and ongoing training opportunities.
- Other info: Dynamic work environment with regular team socials and career progression support.
- Why this job: Be part of a team making Zuno an international household name in home services.
- Qualifications: ACS qualifications and 5 years of boiler service experience required.
The predicted salary is between 35000 - 45000 £ per year.
Gas Technical Service & Repair Advisor
About Zuno
When you join Zuno, you join more than a trailblazing installation company. You become part of a rapidly growing team of experts. A proud partner with E.ON, EDFEnergy, Worcester Bosch, B&Q Tesla, and Rangers/Watford Football Clubs – among others. Backed by Brookfield and a part of the HomeServe group, a team that works together to empower our customer's homes and lives.
Zuno offers:
- A great team culture – You will work across departments to make incredible things happen. Then, celebrate regularly with team socials and annual parties.
- A market-leading tech platform – Our team of developers is constantly improving our award-winning platform to support customers and engineers.
- Employee progression – We're passionate about our products and enjoy helping others. We also encourage extra training to support career progression.
- Customer champions – Our unique online journey empowers our customers. And through our award-winning app, we provide ongoing five-star support throughout the lifetime of our products.
- Award-winning products – We work with leading manufacturers to install high-quality products, with many being Which? and Quiet Mark approved.
- Global investors – We're proud to be backed by Brookfield and part of the HomeServe Group.
Job Summary
We are looking for a driven, dedicated, and passionate Technical Repair Advisor to join our fast-growing team who would like to be part of the team making Zuno an international household name. As a Technical Advisor you will play a fundamental part in supporting our growth and ambition by supporting all engineers who are on site to ensure the customer’s boiler is repaired in a timely and cost efficient manner, ensuring they are compliant and fit to the current regulations and manufacturing standards, whilst also adhering to the exceptionally high standards that Zuno have become renowned for.
Key Responsibilities
- Providing technical knowledge and offer appropriate help and support to customers and engineers throughout the entire customer’s repair journey.
- Remotely assist engineers that are on site, offering technical solutions where required.
- Communicate clearly to customers offering solutions, recommendations, and reassurance.
- Recognise and flag irregular issues that are (or likely to cause) significant problems with either customers or engineers through the correct channels.
- Ensure all Health and Safety requirements are followed.
- Adhere to all relevant legislation, manufacturing regulations and company policies and procedures.
- Desktop audit all repair jobs that have taken place.
- Assist with planning duties as and when required.
- Identify and locate parts and materials to enable the infield teams to repair and maintain boilers.
- Ensure accuracy when updating spreadsheets and Zuno admin systems.
- Build ongoing relationships with Engineers to help develop better engagement.
Qualifications & Skills
- ACS qualifications - ACS qualifications (CPA1, CCN1, CENWAT)
- GCSE Maths and English
- A minimum of 5 years boiler service & repair experience along with fault-finding skills on all domestic gas boilers.
- Relevant and up-to-date industry specific boiler knowledge
- Health and Safety working experience
- Experienced in operating in a fast paced, results driven customer focused role
- Analytical and effective problem-solving skills
- Clear and effective communication skills with a good command of English
- Flexible and adaptable to workloads and tasks
- Confidence in working on your own initiative as well as within a team environment.
- IT Literate
- Active listening skills
Benefits
- 30 days annual leave + bank holidays
- Private medical cover with Aviva*
- 4 x salary Death in Service cover with Zurich*
- Enhanced family friendly leave
- Salary sacrifice pension matched up to 6%
- Free tea, coffee, fruit and breakfast
- Modern offices
- Social events
- Ongoing training and development opportunities
*following successful completion of the probationary period
Gas Tech Repair Advisor: On-Site Support & Solutions in Leeds employer: ZUNO
At Zuno, we pride ourselves on fostering a vibrant team culture where collaboration and celebration go hand in hand. Our commitment to employee growth is evident through ongoing training opportunities and a supportive environment that empowers you to excel in your role as a Gas Tech Repair Advisor. With competitive benefits, including private medical cover and generous annual leave, Zuno is not just a workplace; it's a community dedicated to making a meaningful impact in the lives of our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Gas Tech Repair Advisor: On-Site Support & Solutions in Leeds
✨Tip Number 1
Network like a pro! Reach out to current employees at Zuno on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the job. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Make sure you can confidently discuss boiler service and repair, as well as relevant regulations. Show them you’re not just a candidate, but a passionate expert ready to join their team!
✨Tip Number 3
Practice your communication skills! Since the role involves clear communication with customers and engineers, consider doing mock interviews with friends or family. This will help you articulate your thoughts and solutions effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Zuno team. Let’s make it happen!
We think you need these skills to ace Gas Tech Repair Advisor: On-Site Support & Solutions in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Gas Tech Repair Advisor role. Highlight your relevant experience, especially in boiler service and repair, and don’t forget to mention your ACS qualifications. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for the role and how your skills align with Zuno's mission. We love seeing candidates who are genuinely excited about joining our team.
Show Off Your Communication Skills:As a Technical Repair Advisor, clear communication is key. In your application, demonstrate your ability to communicate effectively, whether it's through your writing style or by providing examples of past experiences where you’ve excelled in this area.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our amazing team culture!
How to prepare for a job interview at ZUNO
✨Know Your Stuff
Make sure you brush up on your ACS qualifications and boiler service experience. Be ready to discuss specific scenarios where you've successfully diagnosed and repaired issues. This will show that you have the technical knowledge Zuno is looking for.
✨Communicate Clearly
Since the role involves supporting engineers and customers, practice clear and effective communication. Think about how you would explain complex technical issues in simple terms. This will demonstrate your ability to reassure and guide others.
✨Show Your Problem-Solving Skills
Prepare examples of how you've tackled challenging situations in the past. Highlight your analytical skills and how you've used them to resolve issues quickly and efficiently. Zuno values a proactive approach, so be ready to showcase your initiative.
✨Emphasise Teamwork
Zuno prides itself on a great team culture, so be prepared to discuss how you've collaborated with others in previous roles. Share experiences where you've built relationships with colleagues or supported a team to achieve a common goal. This will align with their values and show you're a good fit.
