At a Glance
- Tasks: Build strong relationships with subcontracted engineers and drive engagement initiatives.
- Company: Join Zuno, a rapidly growing installation company partnered with top brands.
- Benefits: 30 days leave, private medical cover, modern offices, and ongoing training.
- Other info: Dynamic team culture with regular socials and excellent career progression opportunities.
- Why this job: Make a real impact in the renewable energy sector while supporting engineers.
- Qualifications: Experience with subcontractors and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
- Engineer Engagement Manager (Heating, Electrical & Renewable Subcontractors)
- Leeds Office
- Full Time
About Zuno When you join Zuno, you join more than a trailblazing installation company.
You become part of a rapidly growing team of experts.
A proud partner with E.
ON, EDF Energy, Worcester Bosch, B&Q, Tesla, and Rangers/Watford Football Clubs – among others.
Backed by Brookfield and a part of the Home Serve group, a team that works together to empower our customers' homes and lives.
Zuno offers...
- A great team culture – You will work across departments to make incredible things happen. Then, celebrate regularly with team socials and annual parties.
- A market-leading tech platform – Our team of developers is constantly improving our award-winning platform to support customers and engineers.
- Employee progression – We're passionate about our products and enjoy helping others. We also encourage extra training to support career progression.
- Customer champions – Our unique online journey empowers our customers.
And through our award-winning app, we provide ongoing five-star support throughout the lifetime of our products.
- Award-winning products – We work with leading manufacturers to install high-quality products, with many being Which? and Quiet Mark approved.
- Global investors – We're proud to be backed by Brookfield and part of the Home Serve Group
Job Summary The Engineer Engagement Manager is responsible for building strong relationships with a nationwide network of subcontracted heating, AC, Electrical and renewable energy engineers.
This role ensures high levels of engagement, performance, compliance, and retention across the subcontractor base.
You will act as the key link between field engineers and internal operations, driving consistency in service delivery while supporting engineers in meeting business and regulatory standards.
Key Responsibilities
- Develop and maintain strong working relationships with subcontracted Heating, AC, Electrical and renewable engineers
- Act as the primary point of contact for subcontractors, addressing concerns, resolving issues, and ensuring satisfaction
- Drive engagement initiatives to improve retention, loyalty, and performance of the subcontractor network
- Support with the onboarding of engineers, including training on systems, processes, and compliance requirements
- Monitor team performance against KPIs such as job onboarding numbers, call quality, engineer satisfaction, retention and compliance
- Collaborate with operations, scheduling, and compliance teams to ensure efficient job allocation and service delivery
- Conduct regular check-ins, site visits, and performance reviews with subcontractors
- Identify skills gaps and coordinate technical or compliance training (e. g., F-Gas, Gas Safe, MCS standards)
- Promote adherence to health & safety standards and industry regulations
- Gather feedback from engineers to improve processes, systems, and overall experience
- Support rollout of new technologies, systems, or service offerings within Heating, AC, Electric and renewable sectors (e. g., heat pumps, solar PV)
- Assist in resolving escalated customer or job-related issues involving subcontractors
- Required Qualifications
- Experience working with subcontractors or field-based engineers in Heating, electrical or renewables.
- Strong understanding of systems (heating, ventilation, air conditioning) and/or renewable technologies (e. g., air source heat pumps, solar PV)
- Proven experience in engagement, operations, or contractor management
- Excellent communication and relationship-building skills
- Ability to analyze performance data and drive improvements
- Strong organizational and problem-solving abilities
- Full UK driving licence (role may involve travel to engineer sites)
- Preferred Qualifications
- Knowledge of UK compliance and certification schemes (e. g., Gas Safe, F-Gas, MCS)
- Experience in utilities, energy services, or facilities management sectors
- Background in technical engineering or field service management
- Familiarity with workforce management or job scheduling systems
- Key Skills
- Stakeholder and subcontractor management
- Performance management and coaching
- Conflict resolution and issue handling
- Data-driven decision making
- Operational coordination
- Communication and influencing skills
- Create and present presentation decks to stakeholders
- Success Metrics
- Subcontractor, re-engagement retention and satisfaction rates
- Engineer performance against SLAs and KPIs
- Quality and compliance audit results
- Customer satisfaction (CSAT/NPS)
- Reduction in job rework, complaints, or escalations
- Adoption of new technologies and processes
- Onboarding targets
- Volume of work completed by each sub contractors
Benefits
- 30 days annual leave + bank holidays
- Private medical cover with Aviva*
- 4 x salary Death in Service cover with Zurich*
- Enhanced family friendly leave
- Salary sacrifice pension matched up to 6%
- Free tea, coffee, fruit and breakfast
- Modern offices
- Social events
- Ongoing training and development opportunities
- *After probationary period
Engineer Engagement Manager in Leeds employer: ZUNO
At Zuno, we pride ourselves on fostering a vibrant team culture where collaboration and celebration go hand in hand. As a Call Out Advisor in our Leeds office, you'll benefit from ongoing training and development opportunities, ensuring your career progression is supported while you help empower our customers with award-winning products and exceptional service. With a market-leading tech platform and a commitment to employee well-being, Zuno is an excellent employer for those seeking meaningful and rewarding work in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Engineer Engagement Manager in Leeds
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Engineer Engagement Manager role you’re after at ZUNO.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at ZUNO a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at ZUNO.
✨Apply Through Company Websites
When you spot a role like Engineer Engagement Manager at ZUNO, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Engineer Engagement Manager in Leeds
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Engineer Engagement Manager, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at ZUNO a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to ZUNO specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at ZUNO
✨Brush Up on Core Engineering Principles
Before heading into the interview with ZUNO, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like ZUNO want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
