At a Glance
- Tasks: Help customers with enquiries and resolve issues via phone, email, or live chat.
- Company: Join Zuno, a dynamic installation company partnered with top brands like EDF Energy and Tesla.
- Benefits: Enjoy 30 days annual leave, free snacks, social events, and ongoing training.
- Other info: Modern offices and a culture that celebrates teamwork and personal growth.
- Why this job: Be part of a supportive team that values innovation and customer satisfaction.
- Qualifications: 12 months customer service experience and excellent communication skills required.
The predicted salary is between 24000 - 28000 £ per year.
Zuno Opco Limited is a rapidly growing installation company, proud to partner with EDF Energy, Worcester Bosch, B&Q, Tesla, and Rangers Football Club. Backed by Brookfield and part of the HomeServe group, we work together to empower our customers' homes and lives.
About Us
- A great team culture – Work across departments to make incredible things happen, celebrating regularly with team socials and annual parties.
- A market-leading tech platform – Our developers constantly improve our award-winning platform to support customers and engineers.
- Employee progression – We encourage extra training to support career progression.
- Customer champions – Our unique online journey empowers our customers, providing ongoing five-star support through our award-winning app.
- Award-winning products – We install high-quality products, many of which are Which? and Quietmark approved.
- Global investors – Proudly backed by Brookfield and part of the HomeServe Group.
The Role
- Resolve customer enquiries/complaints and questions professionally via telephone, email, or Intercom (Live chat) in line with business policies and procedures within a timely manner.
- Help resolve issues and troubleshoot technical problems, liaising with technical colleagues where necessary.
- Provide customers with accurate information about products and services ensuring a good customer outcome.
- Adapt processes for customers requiring additional support, delivering a caring and compassionate service.
- Update Zuno admin platform regularly to ensure all information is recorded correctly for each customer interaction.
- Handle and manage emails from the customer service inbox through to a satisfactory resolution.
- Adhere to all relevant legislation, industry regulations, and Company policies and procedures.
Who we are looking for
- 12 months plus experience working in a Customer Service Role, with excellent verbal communication skills.
- Experience in delivering a right first-time good outcome for a customer.
- Experience of working in a fast-paced, vibrant, and at times, pressured environment.
- Familiar with owning a customer enquiry/complaint through to resolution.
- Understanding of a positive customer experience.
- Caring and compassionate nature.
- Confidence in working on your own initiative as well as within a team environment.
- Driven to deliver a good outcome for customers.
- GCSE (or equivalent) Maths and English, with a good command of English for accuracy in written communication.
- Patient and committed to excellence.
- IT Literate.
- Active listening skills.
Benefits
- Thirty days of annual leave (plus bank holidays).
- Free tea, coffee, fruit, and breakfast.
- Modern offices.
- Social events.
- Ongoing training and development opportunities.
- Enhanced Family Friendly Benefits.
- Private medical cover (after probationary period).
- Company pension.
- Death in service benefit (after probationary period).
Customer Service Advisor in Leeds employer: ZUNO
Zuno Opco Limited is an exceptional employer that fosters a vibrant and collaborative work culture, where employees are encouraged to grow and thrive. With a commitment to employee progression through ongoing training and development, Zuno offers a supportive environment enhanced by modern offices, generous benefits including private medical cover, and a strong focus on team celebrations. Located in Leeds, this rapidly growing company not only partners with industry leaders but also empowers its employees to make a meaningful impact in customers' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Leeds
✨Tip Number 1
Get to know Zuno and its culture! Before your interview, check out their website and social media. Understanding their values and team spirit will help you connect better during the conversation.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, role-play common scenarios with a friend. This will help you feel more confident and ready to tackle any questions that come your way.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you turned a negative customer experience into a positive one. This will demonstrate your ability to deliver great outcomes.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows you're genuinely interested and can set you apart from other candidates.
We think you need these skills to ace Customer Service Advisor in Leeds
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience and skills that match what we're looking for, like your ability to resolve customer enquiries and deliver great outcomes.
Showcase Your Communication Skills:Since excellent verbal and written communication is key for this role, use clear and concise language in your application. Don’t forget to demonstrate your active listening skills and caring nature through examples from your past experiences.
Be Yourself:We want to get to know the real you! Let your personality shine through in your application. Share your passion for customer service and how you’ve made a positive impact in previous roles. Authenticity goes a long way!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at ZUNO
✨Know Your Stuff
Before the interview, make sure you’re familiar with Zuno and its partnerships. Research their products and services, especially how they empower customers' homes. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experience that highlight your ability to resolve customer enquiries and complaints effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your problem-solving skills.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to the interviewer’s questions and responding thoughtfully. It’s a key skill for a Customer Service Advisor, and showing it in the interview can set you apart.
✨Be Ready for Scenario Questions
Expect scenario-based questions where you might need to demonstrate how you would handle specific customer situations. Think about potential challenges you could face in the role and prepare your responses to show your caring and compassionate nature.
