Zuno is seeking a dedicated Complaints Officer in Leeds to investigate complaints about company policies and regulatory guidelines. You will provide compliant solutions, maintain records under GDPR, and work to protect the company brand through timely, customer-centric resolutions.
You will collaborate with the Compliance Manager, update the BOXT admin platform, and ensure processes accommodate special circumstances, delivering caring, compassionate service.
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Complaints Advisor — Customer Care Champion in Leeds employer: Zuno
Zuno is an exceptional employer that fosters a vibrant team culture, encouraging collaboration across departments to achieve remarkable outcomes. With a strong focus on employee progression and ongoing training, Zuno empowers its staff to grow within their roles while enjoying a range of benefits including private medical cover, generous leave policies, and a supportive work environment. Located in a dynamic sector, Zuno not only champions customer satisfaction through innovative technology but also celebrates its achievements with regular team socials and events.
