At a Glance
- Tasks: Build strong relationships with engineers and ensure their success on our platform.
- Company: Join Zuno, a rapidly growing tech company with a vibrant team culture.
- Benefits: Enjoy 30 days leave, private medical cover, and ongoing training opportunities.
- Other info: Be part of an award-winning team with global backing and exciting career growth.
- Why this job: Make a real impact by supporting engineers and enhancing their experience.
- Qualifications: Experience in Account Management and excellent communication skills are preferred.
The predicted salary is between 27000 - 33000 £ per year.
Role Overview
At Zuno, we're building a network of skilled engineers who can access work and grow their businesses through our platform.
We know that building strong, long-term relationships with our engineers is key to creating a successful and engaged network.
Leeds Office - Full Time
At Zuno, we're building a network of skilled engineers who can access work and grow their businesses through our platform.
We know that building strong, long-term relationships with our engineers is key to creating a successful and engaged network.
We're looking for a relationship-focused and proactive Account Manager to take ownership of a portfolio of engineers within a designated territory.
You’ll act as their main point of contact at Zuno, building strong relationships, understanding their needs and ensuring they continue to get value from working with us.
This is a varied role that combines relationship management, customer retention and commercial awareness.
You'll have ownership of your own territory and portfolio, giving you the opportunity to make a real impact on the experience and success of the engineers you manage.
- What You'll Be Doing
- Acting as the main point of contact for your engineers and building strong, long-term relationships
- Regularly engaging with engineers to understand how they're getting on and identify any challenges or opportunities
- Ensuring engineers remain active, engaged and continue to access work through the Zuno platform
- Identifying opportunities to strengthen and grow relationships across your portfolio
- Promoting relevant Zuno products, services, rewards and opportunities where appropriate
- Gathering feedback and insights from engineers and sharing these with the wider business to help improve our service
- Monitoring the engagement and retention of your portfolio and taking proactive action where needed
- Taking responsibility for delivering against agreed performance and retention targets
What We're Looking For
We're looking for someone who enjoys building relationships and taking ownership.
You'll be confident communicating with a wide range of people and able to build trust with your customers over time.
You'll be proactive rather than reactive and will enjoy having responsibility for your own portfolio and finding ways to keep your customers engaged and successful.
- Ideally, You'll Have
- Previous experience in Account Management, Customer Success or Relationship Management
- Excellent communication and relationship-building skills
- A proactive and organised approach, with the ability to manage multiple relationships at once
- Strong problem-solving skills and a solutions-focused mindset
- Commercial awareness and the ability to identify opportunities to grow customer relationships
- The confidence to have conversations over the phone and build relationships remotely
- The ability to take ownership and work independently while collaborating with the wider team
- About Zuno
When you join Zuno, you join more than a trailblazing installation company.
You become part of a rapidly growing team of experts.
A proud partner with E. on, EDF Energy, Worcester Bosch, B&Q, Tesla, and Rangers/Watford Football Clubs – among others.
Backed by Brookfield and a part of the Home Serve group, a team that works together to empower our customers' homes and lives.
- Zuno offers…
- A great team culture – You will work across departments to make incredible things happen. Then, celebrate regularly with team socials and annual parties.
- A market-leading tech platform – Our team of developers is constantly improving our award-winning platform to support customers and engineers.
- Employee progression – We're passionate about our products and enjoy helping others. We also encourage extra training to support career progression.
- Customer champions – Our unique online journey empowers our customers.
And through our award-winning app, we provide ongoing five-star support throughout the lifetime of our products.
- Award-winning products – We work with leading manufacturers to install high-quality products, with many being Which? and Quiet Mark approved.
- Global investors – We're proud to be backed by Brookfield and part of the Home Serve Group
Benefits
- 30 days annual leave + bank holidays
- Private medical cover with Aviva*
- 4 x salary Death in Service cover with Zurich*
- Paid 6 months maternity pay after a year of service
- Paid paternity pay after a year of service
- Salary sacrifice pension matched up to 6%
- Ongoing training & development opportunities
- Social events
Please note
We’re unable to offer visa sponsorship for this role, so candidates must already have the right to work in the UK.
- After probationary period
Zuno is the industry-leading platform powering seamless, custom branded installation experiences from start to finish.
We have powered...
- 200k installations since 2017
- 100k engineer visits per year
- 1m visitors towards the platform annually
- #J-18808-Ljbffr
Account Manager in Leeds employer: Zuno
Zuno is an exceptional employer that fosters a vibrant team culture, encouraging collaboration across departments to achieve remarkable outcomes. With a strong focus on employee progression and ongoing training, Zuno empowers its staff to grow within their roles while enjoying a range of benefits including private medical cover, generous leave policies, and a supportive work environment. Located in a dynamic sector, Zuno not only champions customer satisfaction through innovative technology but also celebrates its achievements with regular team socials and events.
