At a Glance
- Tasks: Lead and coordinate installation scheduling for boilers and air conditioning, ensuring customer satisfaction.
- Company: Dynamic company focused on customer-centric solutions and team collaboration.
- Benefits: 30 days annual leave, private medical cover, and ongoing training opportunities.
- Other info: Enjoy social events and a supportive work culture with career growth potential.
- Why this job: Join a proactive team and make a real impact on customer experiences.
- Qualifications: Experience in planning teams, strong communication skills, and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
A proactive and people-focused Installation Planning Manager with a strong track record of leading high-performance planning teams within fast-paced, customer-centric environments. Skilled in overseeing complex scheduling operations across boilers and air conditioning installations, ensuring a seamless customer experience from the moment a job is allocated to an engineer through to completion. Recognised for leading from the front, building robust processes, and fostering an engaged, motivated, and high trust team culture. Experienced in coordinating multidisciplinary teams, aligning resources, and maintaining operational readiness across weekdays, weekends, and evenings. Adept at using data insights to support engineer recruitment and workforce planning, while managing engineer and subcontractor diaries to optimise workload distribution. Calm under pressure, solutions-driven, and committed to ensuring that every customer receives a positive outcome, even when challenges arise. A collaborative leader who works closely with wider operational teams to improve processes, strengthen communication, and drive collective success. Fully committed to maintaining compliance with legislation, manufacturer requirements, and internal policies, while ensuring planning systems, calendars, and workflows remain accurate and up to date.
Key Responsibilities
- Oversee effective coordination and scheduling of work across the Boilers and Air Conditioning planning teams, ensuring all installation jobs are managed efficiently and deliver a seamless customer experience.
- Take a proactive approach to identifying and resolving issues, developing processes, and improving operational workflows to enhance the day-to-day running of the planning team.
- Ensure the correct resources are available when required, including forecasting and arranging staffing coverage for weekends and evenings to meet business demand.
- Work closely with the Data and Engineer Engagement teams, using data-driven insights to support recruitment and allocation of engineers.
- Build strong, trusting relationships with engineers, actively engaging with them and ensuring their diaries and workloads are well-managed.
- React swiftly and positively to installation issues, providing timely and effective solutions that ensure complete customer satisfaction.
- Support the planning team through challenges by offering guidance, listening to calls, completing manager callbacks, and delivering ongoing advice and coaching.
- Allocate and oversee daily tasks fairly and consistently, acting as a central point of support within the department whenever needed.
- Uphold all relevant legislation, manufacturer regulations, and company policies and procedures, ensuring full compliance at all times.
- Collaborate effectively with other operational teams, encouraging joint working and improved communication.
- Ensure all calendar discounts remain accurate and up to date, and undertake any additional duties required by the Management Team or Board of Directors as part of your employment.
Experience and Qualifications
- Proven experience leading planning or scheduling teams within a fast-paced, customer-focused environment.
- Strong IT literacy across mainstream systems and planning/scheduling software.
- Excellent time-management, organisational, and prioritisation skills.
- Clear and effective communication skills with strong command of English.
- Skilled in coaching, active listening, and mentoring team members.
- Experienced in resolving customer issues with positive outcome.
- Strong background in direct people management and team engagement.
- Driven to deliver high-quality customer experiences and team performance.
- Ability to engage, motivate, and unite teams towards shared objectives.
- Calm, confident, and effective when working under pressure in time-sensitive environments.
- GCSEs (or equivalent) in Maths and English; graduate calibre with NVQ Level 3 in Business Administration, Customer Service, or similar.
Benefits
- 30 days annual leave + bank holidays.
- Private medical cover with Aviva.
- 4 x salary Death in Service cover with Zurich.
- Paid 6 months maternity pay after a year of service.
- Paid paternity pay after a year of service.
- Salary sacrifice pension matched up to 6%.
- Ongoing training & development opportunities.
- Social events.
Installation Scheduling Manager in Leeds employer: Zuno Tech Group
As an Installation Scheduling Manager, you will thrive in a dynamic and supportive environment that prioritises employee well-being and professional growth. With generous benefits such as 30 days of annual leave, private medical cover, and ongoing training opportunities, our company fosters a culture of collaboration and trust, ensuring that every team member feels valued and empowered to deliver exceptional customer experiences. Join us in a role where your leadership will not only enhance operational efficiency but also contribute to a positive workplace atmosphere, making a meaningful impact on both our customers and your career.
StudySmarter Expert Advice🤫
We think this is how you could land Installation Scheduling Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for an Installation Scheduling Manager role. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their approach to customer service and scheduling operations. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your problem-solving skills! As an Installation Scheduling Manager, you’ll need to think on your feet. Consider common challenges in scheduling and come up with solutions to demonstrate your proactive mindset during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Installation Scheduling Manager in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Installation Scheduling Manager role. Highlight your leadership experience, especially in planning teams, and any relevant achievements that showcase your ability to enhance customer experiences.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your proactive approach can benefit our team. Don’t forget to mention your experience with data insights and team engagement!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can react swiftly and positively to issues, so share specific instances where you’ve ensured customer satisfaction under pressure.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Zuno Tech Group
✨Know Your Stuff
Make sure you’re familiar with the ins and outs of installation scheduling. Brush up on your knowledge of boilers and air conditioning systems, as well as any relevant software tools. This will help you answer technical questions confidently and show that you’re serious about the role.
✨Showcase Your Leadership Skills
As an Installation Scheduling Manager, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, especially in high-pressure situations. Highlight your ability to motivate and engage team members, as this is key to fostering a positive work environment.
✨Be Data-Driven
Since the role involves using data insights for planning and recruitment, be ready to discuss how you've used data in previous roles. Bring examples of how data has helped you optimise processes or improve team performance. This will demonstrate your analytical skills and commitment to continuous improvement.
✨Prepare for Problem-Solving Scenarios
Expect to face hypothetical scenarios during the interview where you’ll need to demonstrate your problem-solving abilities. Think about challenges you’ve encountered in scheduling or customer service and how you resolved them. Showing that you can react calmly and effectively under pressure will set you apart.
