At a Glance
- Tasks: Support engineers and customers by managing installation schedules and resolving planning issues.
- Company: Join Zuno, a rapidly growing installation company with a vibrant team culture.
- Benefits: Enjoy 30 days annual leave, private medical cover, and ongoing training opportunities.
- Other info: Dynamic environment with regular team socials and career progression support.
- Why this job: Be part of a team making Zuno an international household name while developing your skills.
- Qualifications: Excellent customer service and communication skills; computer literate and organised.
The predicted salary is between 30000 - 40000 £ per year.
About Zuno
When you join Zuno, you become part of a rapidly growing team of experts. A proud partner with E.on, EDF Energy, Worcester Bosch, B&Q, Tesla, and Rangers/Watford Football Clubs – among others. Backed by Brookfield and a part of the HomeServe group, a team that works together to empower our customers' homes and lives.
Zuno offers:
- A great team culture – You will work across departments to make incredible things happen. Then, celebrate regularly with team socials and annual parties.
- A market-leading tech platform – Our team of developers is constantly improving our award-winning platform to support customers and engineers.
- Employee progression – We're passionate about our products and enjoy helping others. We also encourage extra training to support career progression.
- Customer champions – Our unique online journey empowers our customers. And through our award-winning app, we provide ongoing five-star support throughout the lifetime of our products.
- Award-winning products – We work with leading manufacturers to install high-quality products, with many being Which? and Quiet Mark approved.
- Global investors – We're proud to be backed by Brookfield and part of the HomeServe Group.
What you’ll do
We are looking for a driven, dedicated and passionate Installation Scheduler to join our fast-growing team who would like to be part of the team making Zuno an international household name. As an Installation Scheduler, you will play a fundamental part in supporting our growth and ambition by engaging with our engineers and customers and assisting in any scheduling issues which may arise. You will also be required to:
- Remotely assist engineers with their diary management and workload.
- Communicate clearly with engineers and customers offering solutions, recommendations and reassurance.
- Monitor and action any planning issues that may arise.
- Build relationships with different teams within the company.
- Be reactive, engaged and forward thinking.
Who you are:
- Have excellent customer service skills.
- Excellent communication skills both verbal and written.
- Computer Literate (the role will require you to use a range of Microsoft/Google software).
- Ability to work well under pressure.
- Clear and effective communication skills.
- Well organised and friendly.
- Confident personality.
Who excels in this role:
- Driven, hardworking and proactive individuals, who thrive in team environments.
- Eager to learn and innovate.
- Confident in their natural ability to establish strong relationships with customers and engineers.
Benefits:
- 30 days annual leave + bank holidays.
- Private medical cover with Aviva.
- 4 x salary Death in Service cover with Zurich.
- Paid 6 months maternity pay after a year of service.
- Paid paternity pay after a year of service.
- Salary sacrifice pension matched up to 6%.
- Ongoing training & development opportunities.
- Social events.
Installation Scheduler in Leeds employer: Zuno Tech Group
At Zuno, we pride ourselves on fostering a vibrant team culture where collaboration and innovation thrive. Our Leeds office offers a supportive environment with ample opportunities for employee growth through ongoing training and development, alongside competitive benefits such as private medical cover and generous annual leave. Join us in making a meaningful impact as we work together to empower our customers' homes and lives.
StudySmarter Expert Advice🤫
We think this is how you could land Installation Scheduler in Leeds
✨Tip Number 1
Network like a pro! Reach out to current employees at Zuno on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Installation Scheduler role.
✨Tip Number 2
Prepare for the interview by practising common questions related to scheduling and customer service. Think about how you can showcase your communication skills and ability to work under pressure.
✨Tip Number 3
Show your enthusiasm for Zuno’s mission! Research the company and its partnerships, and be ready to discuss how you can contribute to making Zuno an international household name.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our amazing team.
We think you need these skills to ace Installation Scheduler in Leeds
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through. We want to see that you're genuinely excited about becoming an Installation Scheduler and being part of our team at Zuno.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for in a candidate.
Be Clear and Concise:In your written application, keep your language clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at Zuno Tech Group
✨Know the Company Inside Out
Before your interview, take some time to research Zuno and its partnerships with companies like E.on and EDF Energy. Understanding their mission and values will help you align your answers with what they’re looking for.
✨Showcase Your Communication Skills
As an Installation Scheduler, clear communication is key. Prepare examples of how you've effectively communicated with customers or team members in the past. This will demonstrate your ability to engage with both engineers and clients.
✨Be Ready for Problem-Solving Scenarios
Expect questions about how you would handle scheduling conflicts or planning issues. Think of specific situations where you’ve successfully resolved similar challenges, showcasing your proactive and reactive skills.
✨Highlight Your Team Spirit
Zuno values a great team culture, so be prepared to discuss how you work well in a team environment. Share experiences where you collaborated with others to achieve a common goal, emphasising your friendly and organised nature.
