At a Glance
- Tasks: Support engineers and customers with technical solutions for boiler repairs.
- Company: Join Zuno, a rapidly growing installation company with a vibrant team culture.
- Benefits: Enjoy 30 days annual leave, private medical cover, and ongoing training opportunities.
- Other info: Dynamic work environment with regular team socials and career progression support.
- Why this job: Be part of a team making Zuno an international household name in home services.
- Qualifications: 5 years boiler service experience and ACS qualifications required.
The predicted salary is between 30000 - 40000 £ per year.
About Zuno
When you join Zuno, you join more than a trailblazing installation company. You become part of a rapidly growing team of experts. A proud partner with E.on, EDF Energy, Worcester Bosch, B&Q, Tesla, and Rangers/Watford Football Clubs – among others. Backed by Brookfield and a part of the HomeServe group, a team that works together to empower our customers' homes and lives.
Zuno offers:
- A great team culture – You will work across departments to make incredible things happen. Then, celebrate regularly with team socials and annual parties.
- A market-leading tech platform – Our team of developers is constantly improving our award-winning platform to support customers and engineers.
- Employee progression – We're passionate about our products and enjoy helping others. We also encourage extra training to support career progression.
- Customer champions – Our unique online journey empowers our customers. And through our award-winning app, we provide ongoing five-star support throughout the lifetime of our products.
- Award-winning products – We work with leading manufacturers to install high-quality products, with many being Which? and Quiet Mark approved.
- Global investors – We're proud to be backed by Brookfield and part of the HomeServe Group.
Job Summary
We are looking for a driven, dedicated, and passionate Technical Repair Advisor to join our fast-growing team who would like to be part of the team making Zuno an international household name. As a Technical Advisor you will play a fundamental part in supporting our growth and ambition by supporting all engineers who are on site to ensure the customer’s boiler is repaired in a timely and cost efficient manner, ensuring they are compliant and fit to the current regulations and manufacturing standards, whilst also adhering to the exceptionally high standards that Zuno have become renowned for.
Key Responsibilities:
- Providing technical knowledge and offer appropriate help and support to customers and engineers throughout the entire customer’s repair journey.
- Remotely assist engineers that are on site, offering technical solutions where required.
- Communicate clearly to customers offering solutions, recommendations, and reassurance.
- Recognise and flag irregular issues that are (or likely to cause) significant problems with either customers or engineers through the correct channels.
- Ensure all Health and Safety requirements are followed.
- Adhere to all relevant legislation, manufacturing regulations and company policies and procedures.
- Desktop audit all repair jobs that have taken place.
- Assist with planning duties as and when required.
- Identify and locate parts and materials to enable the infield teams to repair and maintain boilers.
- Ensure accuracy when updating spreadsheets and Zuno admin systems.
- Build ongoing relationships with Engineers to help develop better engagement.
Qualifications & Skills:
- ACS qualifications - ACS qualifications (CPA1, CCN1, CENWAT)
- GCSE Maths and English
- A minimum of 5 years boiler service & repair experience along with fault-finding skills on all domestic gas boilers.
- Relevant and up-to-date industry specific boiler knowledge
- Health and Safety working experience
- Experienced in operating in a fast paced, results driven customer focused role
- Analytical and effective problem-solving skills
- Clear and effective communication skills with a good command of English
- Flexible and adaptable to workloads and tasks
- Confidence in working on your own initiative as well as within a team environment.
- IT Literate
- Active listening skills
Benefits:
- 30 days annual leave + bank holidays
- Private medical cover with Aviva
- 4 x salary Death in Service cover with Zurich
- Paid 6 months maternity pay after a year of service
- Paid paternity pay after a year of service
- Salary sacrifice pension matched up to 6%
- Ongoing training & development opportunities
- Social events
Gas Technical Service & Repair Advisor in Leeds employer: Zuno Tech Group
At Zuno, we pride ourselves on fostering a vibrant team culture where collaboration and innovation thrive. Our commitment to employee growth is evident through ongoing training opportunities and a supportive environment that celebrates achievements together. With competitive benefits like private medical cover and generous leave, alongside our market-leading technology and partnerships with renowned brands, Zuno is an exceptional place for those looking to make a meaningful impact in the gas service industry.
StudySmarter Expert Advice🤫
We think this is how you could land Gas Technical Service & Repair Advisor in Leeds
✨Tip Number 1
Network like a pro! Reach out to current employees at Zuno on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Make sure you can confidently discuss boiler service and repair, as well as any relevant regulations. Show them you're not just a candidate, but a passionate expert!
✨Tip Number 3
Practice your communication skills! Since you'll be supporting engineers and customers, being clear and reassuring is key. Try role-playing common scenarios with a friend to build your confidence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Zuno team.
We think you need these skills to ace Gas Technical Service & Repair Advisor in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Gas Technical Service & Repair Advisor role. Highlight your relevant experience, especially your boiler service and repair skills, and don’t forget to mention your ACS qualifications!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for the role and how you can contribute to Zuno's mission. Be sure to mention any specific experiences that align with our values and goals.
Show Off Your Communication Skills:Since clear communication is key in this role, make sure your application reflects your ability to communicate effectively. Use straightforward language and structure your thoughts clearly to demonstrate your skills right from the start.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Zuno Tech Group
✨Know Your Stuff
Make sure you brush up on your ACS qualifications and boiler service experience. Be ready to discuss specific scenarios where you've solved problems or provided technical support. This will show that you have the hands-on knowledge Zuno is looking for.
✨Communicate Clearly
Practice explaining complex technical issues in simple terms. Since you'll be assisting engineers and customers, being able to communicate effectively is key. Think of examples where you've had to reassure a customer or guide an engineer through a tricky situation.
✨Show Your Team Spirit
Zuno values teamwork, so be prepared to talk about how you've collaborated with others in past roles. Share stories that highlight your ability to build relationships with colleagues and how you’ve contributed to a positive team culture.
✨Be Ready for Problem-Solving
Expect questions that test your analytical and problem-solving skills. Prepare to discuss how you've identified and resolved issues in previous jobs, especially in high-pressure situations. This will demonstrate your ability to think on your feet and adapt to challenges.
