At a Glance
- Tasks: Build strong relationships with engineers and drive engagement initiatives for performance and compliance.
- Company: Join Zuno, a rapidly growing installation company partnered with top brands.
- Benefits: 30 days annual leave, private medical cover, and ongoing training opportunities.
- Other info: Dynamic team culture with regular socials and excellent career progression.
- Why this job: Make a real impact by supporting engineers and enhancing customer experiences.
- Qualifications: Experience with subcontractors in heating or renewables and strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
About Zuno
When you join Zuno, you join more than a trailblazing installation company. You become part of a rapidly growing team of experts. A proud partner with E.on, EDF Energy, Worcester Bosch, B&Q, Tesla, and Rangers/Watford Football Clubs – among others. Backed by Brookfield and a part of the HomeServe group, a team that works together to empower our customers' homes and lives.
Zuno offers:
- A great team culture – You will work across departments to make incredible things happen. Then, celebrate regularly with team socials and annual parties.
- A market-leading tech platform – Our team of developers is constantly improving our award-winning platform to support customers and engineers.
- Employee progression – We’re passionate about our products and enjoy helping others. We also encourage extra training to support career progression.
- Customer champions – Our unique online journey empowers our customers. And through our award-winning app, we provide ongoing five-star support throughout the lifetime of our products.
- Award-winning products – We work with leading manufacturers to install high-quality products, with many being Which? and Quiet Mark approved.
- Global investors – We’re proud to be backed by Brookfield and part of the HomeServe Group.
Job Summary
The Engineer Engagement Manager is responsible for building strong relationships with a nationwide network of subcontracted heating, AC, Electrical and renewable energy engineers. This role ensures high levels of engagement, performance, compliance, and retention across the subcontractor base. You will act as the key link between field engineers and internal operations, driving consistency in service delivery while supporting engineers in meeting business and regulatory standards.
Key Responsibilities:
- Develop and maintain strong working relationships with subcontracted Heating, AC, Electrical and renewable engineers.
- Act as the primary point of contact for subcontractors, addressing concerns, resolving issues, and ensuring satisfaction.
- Drive engagement initiatives to improve retention, loyalty, and performance of the subcontractor network.
- Support with the onboarding of engineers, including training on systems, processes, and compliance requirements.
- Monitor team performance against KPIs such as job onboarding numbers, call quality, engineer satisfaction, retention and compliance.
- Collaborate with operations, scheduling, and compliance teams to ensure efficient job allocation and service delivery.
- Conduct regular check-ins, site visits, and performance reviews with subcontractors.
- Identify skills gaps and coordinate technical or compliance training (e.g., F-Gas, Gas Safe, MCS standards).
- Promote adherence to health & safety standards and industry regulations.
- Gather feedback from engineers to improve processes, systems, and overall experience.
- Support rollout of new technologies, systems, or service offerings within Heating, AC, Electric and renewable sectors (e.g., heat pumps, solar PV).
- Assist in resolving escalated customer or job-related issues involving subcontractors.
Required Qualifications:
- Experience working with subcontractors or field-based engineers in Heating, electrical or renewables.
- Strong understanding of systems (heating, ventilation, air conditioning) and/or renewable technologies (e.g., air source heat pumps, solar PV).
- Proven experience in engagement, operations, or contractor management.
- Excellent communication and relationship-building skills.
- Ability to analyze performance data and drive improvements.
- Strong organizational and problem-solving abilities.
- Full UK driving license (role may involve travel to engineer sites).
Preferred Qualifications:
- Knowledge of UK compliance and certification schemes (e.g., Gas Safe, F-Gas, MCS).
- Experience in utilities, energy services, or facilities management sectors.
- Background in technical engineering or field service management.
- Familiarity with workforce management or job scheduling systems.
Key Skills:
- Stakeholder and subcontractor management.
- Performance management and coaching.
- Conflict resolution and issue handling.
- Data-driven decision making.
- Operational coordination.
- Communication and influencing skills.
- Create and present presentation decks to stakeholders.
Success Metrics:
- Subcontractor, re-engagement retention and satisfaction rates.
- Engineer performance against SLAs and KPIs.
- Quality and compliance audit results.
- Customer satisfaction (CSAT/NPS).
- Reduction in job rework, complaints, or escalations.
- Adoption of new technologies and processes.
- Onboarding targets.
- Volume of work completed by each subcontractor.
Benefits:
- 30 days annual leave + bank holidays.
- Private medical cover with Aviva.
- 4 x salary Death in Service cover with Zurich.
- Paid 6 months maternity pay after a year of service.
- Paid paternity pay after a year of service.
- Salary sacrifice pension matched up to 6%.
- Ongoing training & development opportunities.
- Social events.
Engineer Engagement Manager in Leeds employer: Zuno Tech Group
At Zuno, we pride ourselves on fostering a vibrant team culture where collaboration and celebration go hand in hand. Our commitment to employee growth is evident through ongoing training opportunities and a supportive environment that empowers our engineers to excel. With a market-leading tech platform and strong backing from global investors, working in our Leeds office as an Engineer Engagement Manager means being part of a forward-thinking company dedicated to innovation and excellence in the energy sector.
StudySmarter Expert Advice🤫
We think this is how you could land Engineer Engagement Manager in Leeds
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more connections you make, the better your chances of landing that Engineer Engagement Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience with subcontractors and your understanding of heating and renewable technologies. Make sure they know you're the perfect fit for their team.
✨Tip Number 3
Be proactive! If you see a job opening that excites you, don’t just wait for the application process. Reach out directly to the hiring manager or team. A friendly email expressing your interest can go a long way in making you stand out.
✨Tip Number 4
Keep learning! Stay updated on the latest trends in the industry, especially around compliance and new technologies. This shows your commitment to growth and makes you an attractive candidate for Zuno's innovative team.
We think you need these skills to ace Engineer Engagement Manager in Leeds
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Engineer Engagement Manager role. Highlight your experience with subcontractors and any relevant technical knowledge to show us you’re the perfect fit!
Show Off Your Communication Skills:Since this role is all about building relationships, let your communication skills shine through in your application. Use clear, engaging language and provide examples of how you've successfully managed stakeholder relationships in the past.
Highlight Your Problem-Solving Abilities:We love a good problem solver! In your application, share specific instances where you've tackled challenges or improved processes. This will help us see how you can contribute to our team and support our engineers.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Zuno Tech Group
✨Know Your Stuff
Make sure you brush up on your knowledge of heating, AC, electrical systems, and renewable technologies. Zuno is looking for someone who understands these areas well, so be ready to discuss specific examples from your experience.
✨Build Relationships
Since the role involves managing subcontractors, think about how you can demonstrate your relationship-building skills. Prepare anecdotes that showcase your ability to engage and support others, especially in a field-based environment.
✨Data-Driven Mindset
Familiarise yourself with performance metrics and KPIs relevant to the role. Be prepared to discuss how you've used data to drive improvements in past positions, as this will show your analytical skills and commitment to performance management.
✨Show Enthusiasm for Training
Zuno values employee progression and training, so express your eagerness to learn and develop. Share any experiences where you’ve taken the initiative to upskill or help others with their training, particularly in compliance or technical areas.
