At a Glance
- Tasks: Support engineers and customers with technical issues in a fast-paced office environment.
- Company: Join Zuno, a leading installation company in renewable energy.
- Benefits: Enjoy 30 days leave, private medical cover, and ongoing training opportunities.
- Other info: Be part of a dynamic team with exciting growth potential.
- Why this job: Make a real difference in the renewable energy sector while developing your skills.
- Qualifications: Technical mindset, problem-solving skills, and customer support experience preferred.
The predicted salary is between 38250 - 46750 £ per year.
We’re looking for a Customer Service Representative to join our technical support team. When our engineers are out at a customer’s home installing Solar PV, battery storage, EV chargers or heat pumps, things don’t always go to plan. That’s where you come in.
You’ll be the person engineers and customers turn to when there’s a technical issue on site. You’ll help understand what’s gone wrong, work through the options and make sure the right support is provided to get the job moving again.
This is an office-based role, so it’s a great opportunity for someone who has a technical mindset and enjoys problem-solving, but wants to work in a fast-paced office environment rather than being on site themselves.
What you’ll be doing
- Take calls and requests from engineers and customers when installation issues arise
- Understand technical problems and help identify practical solutions
- Support engineers remotely while they’re working at customer properties
- Provide clear and reassuring advice to customers when things don’t go to plan
- Coordinate engineers, technicians and other teams to resolve issues
- Assess the urgency of issues and prioritise emergency or safety-related callouts
- Provide basic troubleshooting support where appropriate
- Keep job information, call logs and updates accurate in our systems
- Follow up on outstanding issues to make sure they’re properly resolved
- Identify recurring technical issues and share feedback with the wider team
- Help improve processes and the customer and engineer experience
What we’re looking for
- You don’t necessarily need to be a renewable energy expert. A technical mindset and the ability to understand and solve problems are what really matter.
- Has experience in a technical, engineering, customer support or similar environment
- Is naturally curious and enjoys figuring out how things work
- Can understand a technical problem and explain it clearly to someone else
- Has strong problem-solving and decision-making skills
- Communicates confidently with both customers and engineers
- Can stay calm and organised when dealing with multiple issues at once
- Has strong attention to detail and is comfortable using computer systems
- Has an interest in renewable technologies such as Solar PV, batteries, EV or heat pumps
Why Zuno?
When you join Zuno, you join more than a trailblazing installation company. You become part of a rapidly growing team of experts. A proud partner with E.on, EDF Energy, Worcester Bosch, B&Q, Tesla, and Rangers/Watford Football Clubs – among others. Backed by Brookfield and a part of the HomeServe group, a team that works together to empower our customers' homes and lives.
Benefits
- 30 days annual leave + bank holidays
- Private medical cover with Aviva
- 4 x salary Death in Service cover with Zurich
- Paid 6 months maternity pay after a year of service
- Paid paternity pay after a year of service
- Salary sacrifice pension matched up to 6%
- Ongoing training & development opportunities
- Social events
Please note, we’re unable to offer visa sponsorship for this role, so candidates must already have the right to work in the UK.
Customer Service Advisor - Renewables in Leeds employer: Zuno Tech Group
At Zuno, we pride ourselves on fostering a vibrant work culture that prioritises collaboration and employee growth. As an Account Manager in our Leeds office, you'll enjoy a supportive environment with access to ongoing training, a competitive benefits package including private medical cover and generous leave, and the opportunity to make a meaningful impact on the success of our engineers. Join us and be part of a dynamic team that celebrates achievements and champions customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Renewables in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Zuno Tech Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Zuno Tech Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor - Renewables in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Zuno Tech Group:Your cover letter is your chance to shine! Tell us why you want to work at Zuno Tech Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Zuno Tech Group!
How to prepare for a job interview at Zuno Tech Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
