At a Glance
- Tasks: Help customers with enquiries and resolve issues via phone, email, or live chat.
- Company: Join Zuno, a rapidly growing installation company with a vibrant team culture.
- Benefits: Enjoy 30 days annual leave, private medical cover, and ongoing training opportunities.
- Other info: Be part of a dynamic team with regular socials and career progression opportunities.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: 12 months customer service experience and excellent communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
About Zuno
When you join Zuno, you join more than a trailblazing installation company. You become part of a rapidly growing team of experts. A proud partner with E.on, EDF Energy, Worcester Bosch, B&Q, Tesla, and Rangers/Watford Football Clubs – among others. Backed by Brookfield and a part of the HomeServe group, a team that works together to empower our customers' homes and lives.
Zuno offers:
- A great team culture – You will work across departments to make incredible things happen. Then, celebrate regularly with team socials and annual parties.
- A market-leading tech platform – Our team of developers is constantly improving our award-winning platform to support customers and engineers.
- Employee progression – We're passionate about our products and enjoy helping others. We also encourage extra training to support career progression.
- Customer champions – Our unique online journey empowers our customers. And through our award-winning app, we provide ongoing five-star support throughout the lifetime of our products.
- Award-winning products – We work with leading manufacturers to install high-quality products, with many being Which? and Quiet Mark approved.
- Global investors – We're proud to be backed by Brookfield and part of the HomeServe Group.
The Role
Resolve customer enquiries/complaints and questions professionally via telephone, email, or Intercom (Live chat) in line with business policies and procedures within a timely manner. Help resolve issues and troubleshoot technical problems and where necessary, liaise with technical colleagues. Provide customers with accurate information about products and services ensuring a good customer outcome. Ensure processes are adapted where customers may require additional support for special circumstances delivering a caring and compassionate service. Update Zuno admin platform regularly to ensure all information is being recorded correctly for each customer interaction. Handle and manage through to a satisfactory resolution any emails from the customer service inbox. Adhere to all relevant legislation, industry regulations and Company policies and procedures.
Who we are looking for:
- 12 months plus experience working in a Customer Service Role, with excellent verbal communication skills.
- Experience in delivering a right first-time good outcome for a customer.
- Experience of working in a fast paced, vibrant and at times, pressured environment.
- Familiar with owning a customer enquiry/complaint through to resolution.
- Understanding of a positive customer experience.
- Caring and compassionate nature.
- Confidence in working on your own initiative as well as within a team environment.
- Driven to deliver a good outcome for customers.
- GCSE (Or equivalent) Maths and English, with a good command of English for accuracy in written communication.
- Patient and committed to excellence.
- Active listening skills.
Benefits:
- 30 days annual leave + bank holidays
- Private medical cover with Aviva*
- 4 x salary Death in Service cover with Zurich*
- Paid 6 months maternity pay after a year of service
- Paid paternity pay after a year of service
- Salary sacrifice pension matched up to 6%
- Ongoing training & development opportunities
- Social events
*After probationary period
Customer Service Advisor in Leeds employer: Zuno Tech Group
At Zuno, we pride ourselves on fostering a vibrant team culture where collaboration and celebration go hand in hand. Our commitment to employee growth is evident through ongoing training opportunities and a supportive environment that empowers you to excel in your role as a Customer Service Advisor. With competitive benefits like private medical cover and generous leave, alongside our innovative tech platform, Zuno is an exceptional place to build a rewarding career in Leeds.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Leeds
✨Tip Number 1
Get to know Zuno and its values! Research the company culture and their partnerships. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role is all about resolving customer enquiries, try role-playing common scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly during the interview.
✨Tip Number 3
Showcase your problem-solving skills! Think of examples from your past experiences where you turned a negative customer experience into a positive one. Be ready to share these stories to demonstrate your ability to deliver great outcomes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the Zuno family!
We think you need these skills to ace Customer Service Advisor in Leeds
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience and skills that match what we're looking for, like your ability to resolve customer enquiries and deliver excellent outcomes.
Showcase Your Communication Skills:Since this role requires excellent verbal and written communication, give examples in your application of how you've successfully communicated with customers in the past. We want to see your ability to convey information clearly and effectively!
Demonstrate Your Problem-Solving Abilities:We love candidates who can think on their feet! In your application, share specific instances where you've resolved customer complaints or technical issues. This will show us you're ready to tackle challenges head-on.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're keen to join our awesome team at Zuno!
How to prepare for a job interview at Zuno Tech Group
✨Know Your Stuff
Before the interview, make sure you’re familiar with Zuno’s products and services. Research their partnerships and understand how they empower customers. This will show your genuine interest in the company and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experience that highlight your ability to resolve customer enquiries and complaints effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses and demonstrate your problem-solving skills.
✨Practice Active Listening
During the interview, practice active listening by nodding and summarising what the interviewer says. This not only shows that you’re engaged but also helps you respond more accurately to their questions, reflecting your understanding of a positive customer experience.
✨Be Yourself and Stay Positive
Zuno values a caring and compassionate nature, so let your personality shine through. Be authentic in your responses and maintain a positive attitude throughout the interview. This will help you connect with the interviewers and leave a lasting impression.
