At a Glance
- Tasks: Support compliance activities and build relationships with partners to ensure regulatory adherence.
- Company: Join Zuno, a rapidly growing company with a vibrant team culture.
- Benefits: Enjoy 30 days leave, private medical cover, and ongoing training opportunities.
- Other info: Dynamic role with excellent career progression and a focus on continuous improvement.
- Why this job: Make a real impact in compliance while working with top brands and innovative tech.
- Qualifications: Some experience in FCA-regulated environments or a strong interest in compliance.
The predicted salary is between 40500 - 49500 £ per year.
The Compliance & Partnership Associate will support Zuno's operational compliance activities across its FCA-regulated services and partnerships. Working closely with internal teams and external partners, the role will help ensure that regulatory requirements and partner policies are understood and followed, while supporting the delivery of positive customer outcomes. This is a varied role that offers exposure to operational compliance, quality assurance, governance, partnership management and regulatory reporting. The successful candidate will work closely with colleagues across the business and external stakeholders, helping to identify risks, support improvements and embed good compliance practices as Zuno continues to grow.
Partnership & Principal Relationship Management
- Support the day-to-day relationship between Zuno and key third-party partners.
- Build positive working relationships with internal teams and external stakeholders.
- Help ensure partner policies, procedures and regulatory requirements are communicated and embedded within relevant teams.
- Coordinate governance meetings, actions and reporting requirements.
- Support the escalation of conduct risks, incidents and emerging concerns in line with agreed processes.
- Assist with preparing performance updates covering compliance, customer outcomes, quality assurance and operational risks.
- Support audits, reviews and requests for regulatory information.
Compliance & Regulatory Oversight
- Support day-to-day compliance activities across regulated sales and customer journeys.
- Help monitor adherence to FCA requirements, including Consumer Duty, GDPR and Treating Customers Fairly.
- Maintain compliance reporting, governance dashboards and management information.
- Support investigations into customer complaints, conduct risks and potential customer detriment.
- Track regulatory and compliance actions through to completion.
Quality Assurance & Sales Oversight
- Support the delivery and ongoing development of the Quality Assurance framework across regulated sales activities.
- Review customer interactions against approved sales processes and scripts.
- Monitor QA findings, call quality, complaints and customer outcomes to identify trends and areas for improvement.
- Work with operational teams to support improvements through feedback, coaching and process changes.
- Assist with vulnerable customer monitoring and oversight.
Governance, Risk & Reporting
- Support the preparation of operational compliance reporting across regulated activities.
- Help maintain governance dashboards covering complaints, incidents, QA outcomes, Consumer Duty metrics and emerging risks.
- Identify and elevate potential operational and regulatory risks.
- Monitor and follow up on actions arising from audits, governance meetings and compliance reviews.
Continuous Improvement
- Contribute ideas and support improvements across compliance, governance and operational processes.
- Assist with the implementation of new regulatory requirements and internal processes.
- Support reviews of sales journeys and customer communications.
- Help identify ways to improve processes and efficiency while maintaining good customer outcomes and compliance standards.
- Promote a culture of ownership, accountability and continuous learning.
Skills & Experience
Essential:
- Some experience working within an FCA-regulated environment, or a strong interest in developing a career in compliance and regulation.
- Understanding of, or willingness to learn about, Consumer Duty, conduct risk and customer outcomes.
- Experience supporting compliance, quality assurance, governance or operational processes.
- Strong organisational skills and attention to detail.
- Ability to build positive working relationships with colleagues and external stakeholders.
- Comfortable interpreting guidance and applying it to day-to-day operational activities.
Desirable:
- Experience within Credit Broking or an understanding of FCA Appointed Representative models.
- Experience producing reports, dashboards or management information.
- Awareness of complaints, vulnerable customers or financial promotions.
- Experience supporting audits, reviews or control processes.
- Exposure to SOX controls and/or SOC 2 compliance.
Personal Attributes
- Highly organised and proactive.
- Keen to learn and develop within a compliance-focused role.
- A strong communicator and relationship builder.
- Detail-oriented with a practical and solutions-focused approach.
- Confident raising questions or concerns when something doesn't look right.
- Comfortable working in a fast-paced and evolving environment.
- Passionate about doing the right thing for customers and supporting a positive compliance culture.
About Zuno
When you join Zuno, you join more than a trailblazing installation company. You become part of a rapidly growing team of experts. A proud partner with E.on, EDF Energy, Worcester Bosch, B&Q, Tesla, and Rangers/Watford Football Clubs – among others. Backed by Brookfield and a part of the HomeServe group, a team that works together to empower our customers' homes and lives.
Zuno offers:
- A great team culture – You will work across departments to make incredible things happen. Then, celebrate regularly with team socials and annual parties.
- A market-leading tech platform – Our team of developers is constantly improving our award-winning platform to support customers and engineers.
- Employee progression – We're passionate about our products and enjoy helping others. We also encourage extra training to support career progression.
- Customer champions – Our unique online journey empowers our customers. And through our award-winning app, we provide ongoing five-star support throughout the lifetime of our products.
- Award-winning products – We work with leading manufacturers to install high-quality products, with many being Which? and Quiet Mark approved.
- Global investors – We're proud to be backed by Brookfield and part of the HomeServe Group.
Benefits:
- 30 days annual leave + bank holidays
- Private medical cover with Aviva*
- 4 x salary Death in Service cover with Zurich*
- Paid 6 months maternity pay after a year of service
- Paid paternity pay after a year of service
- Salary sacrifice pension matched up to 6%
- Ongoing training & development opportunities
- Social events
*After probationary period
Compliance Associate in Leeds employer: Zuno Tech Group
At Zuno, we pride ourselves on fostering a vibrant work culture that prioritises collaboration and employee growth. As an Account Manager in our Leeds office, you'll enjoy a supportive environment with access to ongoing training, a competitive benefits package including private medical cover and generous leave, and the opportunity to make a meaningful impact on the success of our engineers. Join us and be part of a dynamic team that celebrates achievements and champions customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Compliance Associate in Leeds
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like Zuno Tech Group looking for candidates who are engaged and informed.
We think you need these skills to ace Compliance Associate in Leeds
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at Zuno Tech Group. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at Zuno Tech Group
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with Zuno Tech Group’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
