At a Glance
- Tasks: Assist customers with technical issues and coordinate engineer visits for prompt support.
- Company: Dynamic company focused on customer satisfaction and technical excellence.
- Benefits: 30 days leave, private medical cover, and ongoing training opportunities.
- Other info: Flexible hours and social events to keep the team engaged.
- Why this job: Join a supportive team and make a real difference in customer experiences.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
As a Callout Advisor based in our Leeds office, you will be a first point of contact for customers who need assistance and support with their installed product. You’ll carry out any relevant basic technical troubleshooting and, where necessary, coordinate engineer or electrician visits, providing prompt and efficient support to customers via email, phone or our online platforms and ensuring customer satisfaction through effective communication and timely resolutions.
Key Responsibilities
- Receive and handle incoming requests from customers via phone, email, or online systems.
- Assess and prioritise requests based on urgency and safety.
- Schedule and dispatch qualified engineers or electricians to customer locations promptly.
- Maintain clear, professional and empathetic communication with customers throughout the callout process.
- Record and update customer details, call logs, and job statuses accurately in our CRM system.
- Provide basic troubleshooting guidance to customers.
- Liaise between customers, engineers and management to ensure smooth and timely resolution of issues.
- Monitor ongoing callouts and follow up with customers to confirm satisfactory completion of work.
- Identify recurring issues or customer feedback and report to management for process improvements.
- Adhere to all health and safety regulations and company policies during call handling and coordination.
Qualifications & Skills
- A minimum of 1 year experience in customer service, preferably in a technical environment.
- Product knowledge of boilers, air conditioning, solar, heat pumps, electrical vehicle chargers is an advantage; however, a level of technical training on all products will be provided.
- Excellent communication skills, both verbal and written.
- Strong organisational skills and ability to multitask under pressure.
- Ability to remain calm and professional in high-pressure situations.
- Proficient in using call management software.
- Problem-solving mindset with attention to detail.
- Flexibility to work outside normal business hours.
Benefits
- 30 days annual leave + bank holidays
- Private medical cover with Aviva*
- 4 × salary death in service cover with Zurich*
- Paid 6 months maternity pay after a year of service
- Paid paternity pay after a year of service
- Salary sacrifice pension matched up to 6%
- Ongoing training & development opportunities
- Social events
*After probationary period
Callout Advisor - Boilers & A/C in Leeds employer: Zuno Tech Group
As a Callout Advisor in our Leeds office, you will join a supportive and dynamic team dedicated to delivering exceptional customer service. We offer a range of benefits including private medical cover, generous annual leave, and ongoing training opportunities to foster your professional growth. Our inclusive work culture encourages collaboration and innovation, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Callout Advisor - Boilers & A/C in Leeds
✨Tip Number 1
Get to know the company! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills. As a Callout Advisor, you'll need to be clear and empathetic. Role-play with a friend or family member to get comfortable with handling customer queries and troubleshooting.
✨Tip Number 3
Be proactive during interviews! Prepare questions about the role and the team. This shows you're engaged and ready to jump in. Plus, it gives you a chance to assess if the company is the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you can keep track of your application status easily. Don’t miss out on this opportunity!
We think you need these skills to ace Callout Advisor - Boilers & A/C in Leeds
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service, especially in technical environments. We want to see how you've handled customer queries and resolved issues effectively.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point!
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that match the Callout Advisor role. Show us why you’re the perfect fit!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Zuno Tech Group
✨Know Your Stuff
Familiarise yourself with the basics of boilers and air conditioning systems. Even if you’re not an expert, having a grasp of common issues and troubleshooting steps will show that you're proactive and genuinely interested in the role.
✨Practice Your Communication Skills
Since you'll be the first point of contact for customers, practice clear and empathetic communication. Role-play common scenarios with a friend to get comfortable with handling customer queries and maintaining professionalism under pressure.
✨Show Off Your Organisational Skills
Be ready to discuss how you manage multiple tasks and prioritise requests. Think of examples from your past experience where you successfully juggled various responsibilities, especially in high-pressure situations.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s processes and how they handle customer feedback. This shows your interest in improving customer satisfaction and your willingness to contribute to the team’s success.
