At a Glance
- Tasks: Support and enhance our platform for a seamless customer experience.
- Company: Join Zuno, a leader in digital transformation for home services.
- Benefits: Enjoy 30 days leave, private medical cover, and ongoing training.
- Other info: Modern office environment with social events and career growth opportunities.
- Why this job: Be part of a dynamic team revolutionising home infrastructure with tech.
- Qualifications: Strong communication skills and experience with JIRA required.
The predicted salary is between 30000 - 40000 £ per year.
About Zuno
Since our beginnings as BOXT in 2017 to our recent transition, Zuno has been at the forefront of digital transformation in the home services sector. Originally a pioneer in simplifying home improvements, we have evolved into a high-growth technology enterprise. Today, our market-leading platform powers clients, providing the digital infrastructure that has revolutionised how over 150,000 customers purchase and install heating, cooling, and renewable energy solutions. Our mission is to leverage sophisticated technology to turn complex home infrastructure, from EV charging and solar to heat pumps into a seamless, stress-free, and transparent experience. Zuno bridges the gap between millions of users and a network of 10,000+ accredited experts, leveraging technology to streamline the entire installation and maintenance lifecycle. Backed by Brookfield and partnered with world-renowned household brands, Zuno is now entering its most ambitious phase. We are transitioning to a SaaS model, internationalising our technology to empower our partners with the tools they need to dominate their respective markets.
The Role
We’re looking for someone to be part of a fast-paced Platform team, building and maintaining solutions to ensure great experiences for our customers, installers, and customer service team. As an Application Support Associate you will be responsible for investigating/reproducing system issues, triaging defects, logging bugs, communicating with various parts of the business, maintaining documentation, and supporting our base of Software Engineering, Field Engineers, and Operational teams.
Responsibilities
- Collaborate with Customer Service and Ops to triage, reproduce, and resolve platform issues.
- Raise and log issues within JIRA.
- Create & maintain documentation relating to support using Confluence.
- Work closely with our development team to inform them of any bugs that need to be fixed.
- Communicate with our Field Engineers if they are experiencing issues on the Engineer App.
- Understand various types of error logs that lead towards the root cause of issue.
Skills & Qualifications
- Strong interpersonal and communication skills.
- Self-motivated and driven to succeed.
- Strong problem-solving skills.
- Experience using JIRA.
- Ability to work as part of a team or as an individual.
- Experience managing client, user, or stakeholder expectations.
- Ability to meet commitments and tight deadlines.
- Experience analysing application logs.
Beneficial skills/interests:
- Understanding of Agile methodologies in software development.
- Experience in cross-browser/environment testing.
- Experience in testing mobile devices/applications (iOS & Android).
- Proven previous experience in testing web applications and/or Back Office systems.
- Knowledge of AWS, Heroku, Ruby or Postgres SQL.
- Experience of testing on multiple platforms.
Benefits
- 30 days annual leave + bank holidays.
- Private medical cover with Aviva.
- 4 x salary Death in Service cover with Zurich.
- Enhanced family-friendly leave.
- Salary sacrifice pension matched up to 6%.
- Free tea, coffee, fruit and breakfast.
- Modern offices.
- Social events.
- Ongoing training and development opportunities.
Application Support Associate in Leeds employer: Zuno Tech Group
Zuno is an exceptional employer that champions innovation and employee growth within a dynamic work environment in Leeds. With a commitment to digital transformation in the home services sector, we offer extensive benefits including 30 days of annual leave, private medical cover, and ongoing training opportunities, ensuring our team members thrive both personally and professionally. Join us to be part of a collaborative culture where your contributions directly impact the future of technology in home infrastructure.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Associate in Leeds
✨Tip Number 1
Network like a pro! Reach out to current employees at Zuno on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by understanding Zuno's mission and values. Show us how your skills align with our goal of revolutionising home services. We love candidates who are genuinely excited about what we do!
✨Tip Number 3
Practice your problem-solving skills! As an Application Support Associate, you'll need to think on your feet. Try some mock scenarios or common issues that might arise in the role to showcase your analytical abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the Zuno team!
We think you need these skills to ace Application Support Associate in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Application Support Associate role. Highlight relevant experience, especially with JIRA and any troubleshooting you've done. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about joining Zuno and how you can contribute to our mission. Keep it concise but impactful – we love a good story!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in the past. We’re all about finding solutions, so let us know how you’ve approached issues and what the outcomes were!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Zuno Tech Group
✨Know Your Stuff
Make sure you understand the role of an Application Support Associate inside out. Familiarise yourself with JIRA, Confluence, and the types of issues you might encounter. Brush up on your knowledge of error logs and how they relate to problem-solving.
✨Show Off Your Communication Skills
Since this role involves collaborating with various teams, practice articulating your thoughts clearly. Think about examples where you've successfully communicated complex issues to non-technical stakeholders. This will demonstrate your strong interpersonal skills.
✨Be Ready to Problem-Solve
Prepare for scenario-based questions that test your problem-solving abilities. Think of past experiences where you triaged issues or resolved bugs. Be ready to explain your thought process and how you approached each situation.
✨Understand the Company’s Mission
Zuno is all about digital transformation in home services. Research their journey from BOXT to Zuno and understand their mission. Being able to discuss how you can contribute to their goals will show your genuine interest in the company and the role.
