Zuno is seeking a hands-on Head of Service Management in London to build and own the Service Operations function. You will define scalable processes for incidents, crises and post-mortems, and act as Incident Manager during outages while guiding the application support team.
You will be responsible for governance, tooling, vendor relationships, and client communications during major incidents, adapting ITIL to a fast-paced SaaS environment.
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Head of Service Management – SaaS Incident & Operations employer: Zuno Tech Group
At Zuno, we pride ourselves on fostering a vibrant work culture that prioritises collaboration and employee growth. As an Account Manager in our Leeds office, you'll enjoy a supportive environment with access to ongoing training, a competitive benefits package including private medical cover and generous leave, and the opportunity to make a meaningful impact on the success of our engineers. Join us and be part of a dynamic team that celebrates achievements and champions customer satisfaction.
