At a Glance
- Tasks: Manage restaurant reservations and provide outstanding customer service.
- Company: Join the vibrant Zuma family, a global leader in hospitality.
- Benefits: World-class training, staff discounts, travel opportunities, and exciting incentives.
- Other info: Dynamic work environment with opportunities for career growth.
- Why this job: Be the first point of contact and create memorable dining experiences.
- Qualifications: Experience in high-end hospitality and excellent communication skills.
The predicted salary is between 25000 - 30000 £ per year.
We are currently recruiting for an experienced Reservations Agent to join the Zuma family at the Support Office in Central London on a FULL TIME basis.
Zuma is a contemporary Japanese izakaya restaurant with a modern twist on the traditional style of informal dining. Using the best ingredients combined with the knowledge and respect for authentic Japanese cuisine, Zuma has established itself as a world renowned restaurant.
Candidates should have:
- Previous experience within a similarly high end, high volume hospitality environment in London
- An excellent command of English, both spoken and written
- A friendly and professional telephone manner are essential.
- Knowledge of the Quadranet Reservation System is preferred, however training will be provided to the successful candidate.
This role demands outstanding customer service skills, balanced with an informal approach and welcoming personality. As the first point of contact for the restaurant, the successful candidate must have a vibrant and engaging personality.
Our Benefits:
- World class in house training
- Perk Box
- Long service award
- Exciting In house incentives
- Season ticket loan
- Opportunity to travel the world
- Meals on duty
- Staff Discount across ZUMA, ROKA & Oblix
- Cycle to work scheme
At Zuma, ROKA & Oblix you'll find a company that thrives on the passion, energy and commitment of its people. Whatever your role, you’ll take absolute pride in a job well done, always looking to show your initiative, reach for the highest standards and offers you the opportunity to further develop your career in one of the most exciting and highly regarded global restaurant collections.
To be successful with us, all you need is energy and the right attitude…. all the rest we can teach.
Applicants must have the right to legally reside and work in the UK without any restrictions or limitations.
Reservation Agent employer: Zuma Restaurant
Zuma London is an exceptional employer, offering a vibrant work culture that celebrates creativity and teamwork in the heart of Knightsbridge. As a Pastry Junior Sous Chef, you will have the opportunity to grow your culinary skills in a globally recognised restaurant, with access to ongoing training and development within the award-winning Azumi group. Enjoy unique benefits such as a dynamic dining environment and the chance to be part of a passionate team dedicated to delivering outstanding Japanese cuisine.
StudySmarter Expert Advice🤫
We think this is how you could land Reservation Agent
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Zuma Restaurant. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Zuma Restaurant
Don't be shy about reaching out to Zuma Restaurant directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservation Agent
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Zuma Restaurant and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Zuma Restaurant
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
