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- Tasks: Manage restaurant reservations and provide outstanding customer service.
- Company: Join the vibrant Zuma family, a global leader in hospitality.
- Benefits: World-class training, staff discounts, travel opportunities, and exciting incentives.
- Other info: Dynamic work environment with opportunities for career growth.
- Why this job: Be the first point of contact and create memorable dining experiences.
- Qualifications: Experience in high-end hospitality and excellent communication skills.
The predicted salary is between 25000 - 30000 £ per year.
We are currently recruiting for an experienced Reservations Agent to join the Zuma family at the Support Office in Central London on a FULL TIME basis.
Zuma is a contemporary Japanese izakaya restaurant with a modern twist on the traditional style of informal dining. Using the best ingredients combined with the knowledge and respect for authentic Japanese cuisine, Zuma has established itself as a world renowned restaurant.
Candidates should have:
- Previous experience within a similarly high end, high volume hospitality environment in London
- An excellent command of English, both spoken and written
- A friendly and professional telephone manner are essential.
- Knowledge of the Quadranet Reservation System is preferred, however training will be provided to the successful candidate.
This role demands outstanding customer service skills, balanced with an informal approach and welcoming personality. As the first point of contact for the restaurant, the successful candidate must have a vibrant and engaging personality.
Our Benefits:
- World class in house training
- Perk Box
- Long service award
- Exciting In house incentives
- Season ticket loan
- Opportunity to travel the world
- Meals on duty
- Staff Discount across ZUMA, ROKA & Oblix
- Cycle to work scheme
At Zuma, ROKA & Oblix you'll find a company that thrives on the passion, energy and commitment of its people. Whatever your role, you’ll take absolute pride in a job well done, always looking to show your initiative, reach for the highest standards and offers you the opportunity to further develop your career in one of the most exciting and highly regarded global restaurant collections.
To be successful with us, all you need is energy and the right attitude…. all the rest we can teach.
Applicants must have the right to legally reside and work in the UK without any restrictions or limitations.
Reservation Agent employer: Zuma Restaurant
Contact Detail:
Zuma Restaurant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservation Agent
✨Tip Number 1
Get to know the company! Before your interview, dive into Zuma's culture and values. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your phone skills! Since you'll be the first point of contact, make sure you can communicate clearly and warmly. Try role-playing with a friend to nail that friendly and professional telephone manner.
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. This will demonstrate your ability to provide outstanding service, which is key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Zuma family right from the start!
We think you need these skills to ace Reservation Agent
Some tips for your application 🫡
Show Your Personality: When writing your application, let your vibrant and engaging personality shine through. We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter and CV!
Tailor Your Experience: Make sure to highlight your previous experience in high-end, high-volume hospitality environments. We’re looking for candidates who understand the fast-paced nature of our industry, so connect your past roles to what we do at Zuma.
Be Professional Yet Friendly: Remember, as a Reservation Agent, you'll be the first point of contact for our guests. Use a friendly tone in your application while maintaining professionalism. This balance is key to making a great first impression!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with the Zuma family!
How to prepare for a job interview at Zuma Restaurant
✨Know Your Stuff
Before the interview, make sure you research Zuma and its unique dining experience. Familiarise yourself with their menu, values, and what sets them apart in the hospitality industry. This will show your genuine interest and help you connect better during the conversation.
✨Show Off Your Personality
As a Reservation Agent, you'll be the first point of contact for customers. Practice showcasing your friendly and professional telephone manner. During the interview, let your vibrant personality shine through; it’s all about making a great first impression!
✨Brush Up on Customer Service Skills
Prepare examples from your previous roles that highlight your outstanding customer service skills. Think of situations where you went above and beyond to ensure customer satisfaction, as this is crucial for a role at a high-end restaurant like Zuma.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the role or the company culture. This shows that you’re engaged and serious about the position. Plus, it gives you a chance to see if Zuma is the right fit for you too!