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About the Job
About Zscaler
Serving thousands of enterprise customers around the world including 45% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler.
Position Summary
Seeking an experienced Sr Employee Relations Specialists to provide expert, hands‑on support for employee relations matters. This role is focused on the execution of core ER processes, primarily conducting investigations, managing cases, and providing expert counsel to managers and HR partners on established company policies and practices.
Scope Of Work & Key Responsibilities
- Provide advice, counsel, and resolution to employees and managers on complex and sensitive employee matters, including policy interpretation, conflict resolution, performance management, and discipline.
- Lead and conduct formal investigations regarding claims of harassment, discrimination, retaliation, and other workplace concerns to reach a conclusion and present findings for proposed remediation.
- Maintain an organized case management system, run analytics, and produce metrics on case data.
- Act as an escalation point for highly complex matters, providing recommendations to mitigate risk.
- Partner with HR Business Partners and business leaders by providing subject matter expertise on ER matters.
- Deliver established training modules to managers and leaders to build capability in key areas of employee relations.
- Provide guidance to employees and leaders through the ADA Interactive process and partner with the benefits team on complex leave situations.
- Monitor and advise on performance management processes, from performance coaching to the development of performance improvement plans.
- Ensure that counsel and practices comply with relevant employment regulations.
Qualifications And Experience
- Bachelor’s degree in Human Resources, Employee Relations, or a related field.
- A minimum of 3-5 years of direct experience in Employee Relations is required.
- Strong with excel and data analytics; operational
- Solid working knowledge of the principles and practices of employee relations.
- In‑depth knowledge and application of federal, state, and local labor and employment laws.
- Proven experience working effectively in a contract or consulting capacity with the ability to manage a full caseload independently with minimal ramp‑up time.
- Must be able to work under pressure and deal with complex issues while maintaining composure.
- Experience supporting global teams is desired but not required
Key Skills And Competencies
- Strong written and verbal communication skills
- Planning and organizational skills
- Attention to detail
- Sound judgment and decision‑making skills
Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job‑related skills, experience, and relevant education or training.
The base salary range listed for this full‑time position excludes commission/ bonus/ equity (if applicable) + benefits.
Base Pay Range
$105,000 – $150,000 USD
Benefits
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In‑office perks, and more!
Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long‑term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy‑related support.
Location
United States (Remote)
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, and local laws. See more information: Workplace Discrimination is Illegal.
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Senior Employee Relations Specialist employer: Zscaler
Contact Detail:
Zscaler Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Employee Relations Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the HR field, especially those who work at Zscaler or similar companies. A friendly chat can lead to insider info about the role and even a referral!
✨Tip Number 2
Prepare for the interview by diving deep into Zscaler's culture and values. Show us how your experience aligns with their mission of making the cloud a safe place. Tailor your examples to highlight your expertise in employee relations.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your responses. Focus on articulating your problem-solving skills and how you handle complex employee matters.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role and mentioning something specific from your conversation can leave a lasting impression.
We think you need these skills to ace Senior Employee Relations Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Employee Relations Specialist role. Highlight your relevant experience in employee relations and any specific skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Skills: Don’t forget to emphasise your strong written and verbal communication skills, as well as your analytical abilities. These are key for this role, so give us examples of how you've used these skills in past positions. We love a good story!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the heart of your qualifications.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our awesome team at Zscaler!
How to prepare for a job interview at Zscaler
✨Know Your Employee Relations Stuff
Make sure you brush up on the principles and practices of employee relations. Familiarise yourself with relevant federal, state, and local labour laws, as well as Zscaler's policies. This will help you answer questions confidently and show that you're ready to tackle complex issues.
✨Prepare for Scenario Questions
Expect to be asked about how you'd handle specific employee relations scenarios. Think through examples from your past experience where you've successfully resolved conflicts or conducted investigations. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Off Your Data Skills
Since the role involves case management and analytics, be prepared to discuss your experience with data analysis and Excel. Bring examples of how you've used data to inform decisions or improve processes in previous roles. This will demonstrate your operational savvy.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about Zscaler's approach to employee relations, the team dynamics, or how they measure success in this role. This shows your genuine interest and helps you assess if it's the right fit for you.